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Appendix A Technical support
If you encounter any complicated problems during daily maintenance or troubleshooting, contact
Technical Support.
Collecting fault information
Before contacting Technical Support, collect the following server information to facilitate
troubleshooting:
•
Log and sensor information about the straight-through module.
•
Product serial number.
•
Product model and name.
•
Snapshots of error messages and descriptions.
•
Straight-through module insertion, replacement, and removal history in the chassis.
Preparing the maintenance tools
To facilitate troubleshooting, prepare the following tools:
•
Diagonal pliers.
•
Multimeter.
•
Interface cables (network cables for example).
•
Configuration terminal (PC for example).
•
ESD wrist strap, ESD gloves, or ESD clothing.
For more information about the tool descriptions, see "Installation tools."
