“GF” SERIES AUTOMATIC WATER CONDITIONERS
MAINTENANCE
22
Table 15
Troubleshooting Procedures
Problem
Possible Cause
Solution
1. Timer does not display
time of day
2. Timer does not display
correct time of day
3. No softening/filtering
display when water is
flowing
4. Control valve regenerates
at wrong time of day
5. Display screen will
turn red and flash the
Installer’s Name and
phone number to call for
service.
ERROR followed by
code number
101 Error Code -
Unable to recognize start
of regeneration
102 Error Code -
Unexpected stall
103 Error Code -
Motor ran to long, timed
out trying to reach next
cycle position
104 Error Code -
Motor ran to long, timed out
trying to reach home
position
If other Error Codes display
contact the factory
ERROR Reset Procedure:
1. Correct error condition.
2. Press NEXT and
REGEN simultaneously
for three seconds.
a. Transformer unplugged
b. No electric power at outlet
c. Defective transformer
d. Defective PC board
a. Switched outlet
b. Power outage
c. Defective PC board
a. Bypass valve in bypass position
b. Meter connection disconnected
c. Restricted/stalled meter turbine
d. Defective meter
e. Defective PC board
a. Power outages
b. Time of day not set correctly
c. Time of regeneration incorrect
d. Control valve set at “on 0”
(immediate regeneration)
e. Control valve set at
on 0
a. Control valve has just been ser-
viced
b. Foreign matter is lodged in control
valve
c. High drive forces on piston
d. Control valve piston not in home
position
e. Motor not inserted fully to engage
pinion, motor wires broken or
disconnected, motor failure
f. Drive gear label dirty or damaged,
missing or broken gear
g. Drive bracket incorrectly aligned
to back plate
h. PC board is damaged or defective
i. PC board incorrectly aligned to
drive bracket
a. Connect power
b. Repair outlet or use working outlet
c. Replace transformer
d. Replace PC board
a. Use uninterrupted outlet
b. Reset time of day
c. Replace PC board
a. Put bypass valve in service position
b. Connect meter to PC board
c. Remove meter and check for rotation
or foreign material
d. Replace meter
e. Replace PC board
a. Reset control valve to correct time of
day
b. Reset to correct time of day (a.m./p.m.)
c. Reset regeneration time (a.m./p.m.)
d. Check control valve set-up procedure
regeneration time option
e. Check control. valve set-up procedure
regeneration time option
a. Press NEXT and REGEN for 3
seconds or unplug power source jack
(black wire) and plug back in to reset
control valve
b. Check piston and spacer stack as-
sembly for foreign matter
c. Replace piston(s) and spacer stack
assembly
d. Press NEXT and REGEN for 3
seconds or unplug power source jack
(black wire) and plug back in to reset
control valve
e. Check motor and wiring. Replace
motor if necessary
f. Replace or clean drive gear(s)
g. Reseat drive bracket properly
h. Replace PC board
i. Ensure PC board is correctly snapped
on to drive bracket
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