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13. Technical Support
If you have followed the above steps carefully and still have a problem operating your
safe, phone GunVault Technical Support. Almost all problems can be solved within
minutes over the telephone.
Requirements for Return & Repair
If possible, do not return your GunVault safe to your dealer. Instead please review
Frequently Asked Questions (Page 13). If questions are not answered call GunVault
Technical Support which can solve most problems over the telephone, making return
unnecessary. GunVault delivered without a pre-arranged Return Authorization Number
may be returned or destroyed.
Fees & Charges
Under warranty; repair or replacement at GunVault’s option, and free UPS ground return
shipping within the continental U.S.
Out of warranty; minimum fee for examination and handling is $19.95. Shipping, Parts,
and labor will be extra.
•
GunVault safes delivered without a pre-arranged Return Authorization Number may
be returned or destroyed.
•
GunVault safes sent for repair with heavy objects inside may be damaged in shipping,
and corresponding repairs may be charged to the owner.
•
Tape the keys to the top of the safe before shipping.
•
When proper Return Authorization has been obtained, the GunVault safe should be
shipped in its original carton or in a suitable sturdy equivalent, fully insured, and with
the shipping charges PREPAID unless otherwise arranged with the Company in
advance.
Abandonment for Failure to Pay required Fees
GunVault safes left without payment of required fees for more than 90 days will be
considered to be abandoned and will be disposed of.
