Guardian Automation
Warranty Policy
Important document: To be kept by the user of the Product
If you are a consumer under the Australian Consumer Law
,
Guardian Automation will provide you
,
the original purchaser of this
Garage Door Opener
(
Product)
,
with this
l
imited
warranty
in
addition to any rights that you have under Australian consumer
protection laws
.
This warranty
is in
addition to, and does not
exclude, restrict
or modify your guarantees and other legal
rights
under
Australian
Consumer law.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer
Law
.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable
loss
or
damage
.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
This warranty only applies to
P
roduct
sold by Guardian Automation or an authorised dealer in Australia
.
An approved and
authorised dealer meaning an approved reseller of Guardian Automation
'
products purchased from Guardian Automation for the
purpose of supplying those products to the end consumer. This warranty document
is
not intended to create a contract between
Guardian Automation and the purchaser
.
Except for this warranty
,
Guardian Automation gives no warranties of any kind whatsoever
(whether
express or
implied)
in
relation to the Product and all warranties relating to the Product are
hereby
excluded to
the
extent permissible by law
.
Guardian
Automation will not accept any additional warranties or conditions provided by others that attempt to modify the terms of
this
warranty.
Subject to your non-excludable rights under the Australian Consumer Law
,
Guardian Automation expressly excludes any
liability
for consequential
loss
,
incidental
or
ind
irect
damages (including but not
l
imited
to damages for loss of business profits
,
business
in
terrupt
ion
and
loss
of business
information)
due
to
a defect of
the
Product.
In
particular, any loss or damage caused to other
equipment or accessories used with the Product or any
loss
resulting from a delay
in
repair
,
is excluded
to
the extent permitted
by law
.
Conditions
of
Warranty
Subject to the terms of
this
warranty
,
Guardian Automation warrants to the original purchaser that:
1.
the Product will be free from defects
in
materials and workmanship for a period of 5 years from the date of purchase or
10
,
000 cycles (whichever occurs first) for the motor, and 3 years from the date of purchase or 6
,
000 cycles (whichever
occurs first) for the electronics and mechanics. A cycle means one opening and closing cycle of the door
.
2.
the remote-controlled transmitters and accessories included with the Product will be free from defects
in
materials and
workmanship for a period of 12 months from the date of purchase
.
3.
where the Product is
installed
by Guardian Automation
,
the
installation
service
is
covered for a period of twelve
months from defects
in
materials and workmanship.
Subject to the following conditions and any non-excludable statutory rights
,
Guardian Automation will
,
at
its
option
,
either
repair or replace any proven defects
in
materials or workmanship
;
(a)
The garage door to which the Product
is
fitted must be
"
spring balanced
"
and able to be opened and closed by a force not
exceeding 15 kilograms
.
(b)
Proof of purchase must be presented
.
(c)
The Product must have been serviced by a professional authorised by Guardian Automation at
intervals
not exceeding 12
months
(the
cost of servicing
is
not covered by this warranty)
.
(d)
The Product is well maintained and kept
in
good working condition.
(e)
The
supplier must be notified as soon as practicable of any defect covered by this warranty. If
the
Product was supplied by
an authorised Guardian Automation dealer and this dealer cannot be contacted, then notification must be made as soon as
practicable to Guardian Automation
.
(f)
This Warranty is
limited
to
Return-to-Base
(RTB) repair and does not cover labour or associated costs for on-site
attendance. The purchaser
is
responsible for the cost of
returning
the Product to
the
supplier or to Guardian Automation.
The
purchaser is responsible for the cost of labour and any travel or other additional expenses
incurred
for any on-site
attendance
.
(g)
Any Product repaired or replaced during the warranty period will be covered by
the
terms of this warranty until
the
expiration of the original warranty period.
(h)
Where Guardian Automation
,
or
its
Authorised Dealer
,
in its
absolute discretion determines that a warranty claim
is
not
being covered under the conditions of this warranty, then Guardian Automation or
its
authorised dealer (as the case
may be) reserves the right to charge for reasonable reimbursement of expenses for assessing the claim, and
these
must be paid by the purchaser before the Product will be returned
(at
the purchaser’s expense)
(i)
This warranty
is
not transferrable
.
j)
Repairs may be conducted using refurbished components
,
and Products presented for repair may be replaced with
refurbished products of similar type
.
(k)
Products must be returned in original or suitably safe packaging
.
(I)
This
warranty
is
only applicable for repairs to Products
in
Australia.
