19
Trouble Shooting
Symptoms
Probable Cause/Solution
Opener does not work from either the transmitter or push button.
1,2,3,5,6,9,11,17,23,24
Opener does not start on command and light flashes for 30 seconds
1,4,5,7,8,11,12,13,15,16,17,18,22,23,24
Opener stops during cycle and light flashes 5 times
6
Opener operates from push button but not radio
9,14,20,21,25
Stops before reaching full open or closed
10,15
Reverses when the door makes contact with the floor
10
Light flashes 5 times but the opener does not start
26
Light does not come on
5,19
Light will not turn off (Light stays on)
5
Probable Cause
1. Mechanical garage door lock is engaged
2. Power is not present at outlet.
3. Shorted or defective wireless wall button.
4. Bell-wire is shorted
5. Malfunctioning logic board
6. Thermal overload breaker protection has been
activated.
7. Garage door springs are out of balance
8. Garage door is jammed.
9. Weak transmitter battery
10. Travel limits are out of adjustment
11. Photo eyes
*
are obstructed (light flashes 30
seconds)
12. Photo eyes
*
are out of alignment (light flashes 30
seconds)
13. Photo eye
*
bell wire is shorted (light flashes 30
seconds)
14. Defective transmitter or receiver
15. Up force/sensitivity out of adjustment
16. Down force/sensitivity out of adjustment
17. Bottom of garage door frozen to the ground
18. Foreign object on the floor such as ice or snow.
19. Defective light bulb
20. Radio receiver is not receiving the radio signal
21. Location of radio transmitter
22. Defective RPM counter board.
23. Defective programming board
24. Defective photo eyes
*
25. Defective transmitter
Solution
1.
Remove all locks from the garage door
2.
Check circuit breakers, fuse box and GFI receptacle
3.
Remove wireless wall button from wall and disconnect
wires from the push button (activate transmitter). If the
operator works from transmitter replace push button.
4.
Disconnect bell wire from the terminal stripe on the back
of the power head (activate transmitter).
5.
Unplug operator at power outlet and then reconnect.
Consult repairman to replace logic board.
6.
Allow time for motor to cool down (15 to 30 minutes
depending on temperature in the garage). Thermal
breaker automatically resets itself.
7.
Consult service repairman to balance or replace springs.
8.
Operate garage door manually; disconnect opener by
pulling red cord on the trolley. Look for binding or
jamming of the garage door. Consult service repairman.
9.
Replace 12-volt battery in the transmitter by removing
the screws on the backside of the transmitter case and
pulling the case open to expose battery.
10.
Refer to page 15 in the installation manual.
11.
Check for obstructions between the photo eyes
*
and
remove obstruction.
12.
Check red LED inside the lens of the receiver photo
eye
*
(photo eye with 4 wires). Led will light up when
photo eyes
*
are aligned properly, refer to page 13 & 14
in the installation manual.
13.
Replace existing bell wire with new. Make sure that
insulated staples do not short wire.
14.
Contact your local dealer.
15.
Adjust up force/sensitivity see page 16.
16.
Adjust down force/sensitivity see page 16.
17.
Free bottom of the door from the ice.
18.
Clear all foreign objects from under the door.
19.
Replace with rough service bulb of A19 100W Max.
20.
Point wire antenna straight down towards the floor.
Ensure radio signal (transmitter) has a direct line of site
to the receiver. Radio signals do not pass through metal
objects but do penetrate glass.
21.
Contact your local dealer.
22.
Contact your local dealer.
23.
Contact your local dealer.
24.
Contact your local dealer.
25.
Contact your local dealer.
*
Optional
