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WARRANTY AND REPAIR SERVICE
GTO/PRO AC Powered Gate Operator Limited Warranty
GTO/PRO AC powered gate operators are warranted by the manufacturer against defects in materials and manufacturer
workmanship for a specific period of time beginning from the date of purchase, provided recommended installation
procedures have been followed.
The warranty period for residential installations is five (5) years for mechanical parts; three (3) years for electronic
components. The warranty period for commercial installations is three (3) years for mechanical parts; two (2) years
for electronic components.
In the case of product failure due to defective material or manufacturer workmanship within the warranty period, the
operator will be repaired or replaced (at manufacturer's option) at no charge to the customer, if returned freight prepaid
to GTO, Inc., 3121 Hartsfield Road, Tallahassee, Florida 32303. IMPORTANT: Call (850) 575-0176 or Fax (850) 575-
8950 for a Return Goods Authorization (RGA) number before returning to factory. Products received at the factory
without an RGA number will not be accepted. Replacement or repaired parts are covered by this warranty for the remainder
of the warranty period or six (6) months, whichever is greater. GTO will pay shipping charges (equivalent to United Parcel
Service ground rate) for return to owner of items repaired under warranty.
The manufacturer will not be responsible for any charges or damages incurred in the removal of the defective parts for
repair, or for the reinstallation of those parts after repair. This warranty shall be considered void if damage to the product(s)
was the result of improper installation or use, tampering, connection to an improper power source, or if damage was caused
by lightning, wind, fire, flood, insects or other natural agent. This warranty gives you specific legal rights, and you may
also have other rights which may vary from state to state. This warranty is issued in lieu of all other warranties, expressed
or implied. NOTE: Verification of the warranty period requires copies of receipts or other proof of purchase. Please
retain these records.
After the warranty period, GTO or one of its authorized service centers will make any necessary repairs for a nominal fee.
Call GTO at (850) 575-0176 for more information.
If the GTO gate operator system is not working properly, please follow the steps below:
Instructions for the Consumer/End User:
1.
Call your dealer or installer for service. Only an experienced technician may service this unit.
2.
If your dealer or installer is unable to solve the problem, they will contact the GTO Service Department.
Instructions for the Dealer/Installer:
1.
Call the GTO Service Department at (850) 575-0176 to discuss the problem with a service technician.
2.
If repair or replacement is necessary, you will be assigned a Return Goods Authorization Number (RGA).
3.
Carefully pack the component(s) authorized for return and write the RGA number on the outside of the
package in LARGE BOLD PRINT. Ship freight prepaid to GTO, Inc., 3121 Hartsfield Road, Tallahassee,
FL 32303. NOTE: GTO products shipped without a Return Goods Authorization Number (RGA) or shipped
freight collect will not be accepted at the factory.
4.
If GTO, Inc. determines that the warranty covers the repair or replacement of your gate operator:
GTO will pay shipping costs (equivalent to United Parcel Service ground rate) for return to owner of items
repaired under warranty.
GTO Hours of Operation: Mon. – Thurs., 7:30
A.M.
- 5:30
P.M.
and Fri., 8:00
A.M.
- 12:00
P.M.
(ET)
Phone (850) 575-0176 • FAX (850) 575-8950
E-mail: [email protected] • GTO Web site: www.gtoinc.com
