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Global Payment Technologies LSX3100 Скачать руководство пользователя страница 32

LSX3100 User Manual, January 2017

© 2017 Global Payments Inc.

28

CONFIDENTIAL

Troubleshooting the LSX3100

When diagnosing hardware issues, refer to the problem descriptions and diagnostics in the following
sections. If you are still unable to resolve the problem, contact CAMS support at 1-800-500-1973.

System Power

System Power Problem

Diagnostics

Failure to switch on when its power
button is pressed

Check the AC cord connection to its power source.

Failure to get power from UPS to
devices

1. Check the AC output cord at the rear of the UPS for

loose connection.

2. Check the power switch on the main power supply:

Switch should be depressed at left side when it is
switched ON.

System power switches instantly OFF
as soon as the AC cord of the UPS is
removed from its AC power source

1. Check to make sure the power cord of the main

power source is plugged into the battery backup (on
the right side when viewing from the front).

2.

Check the internal battery’s connection:



Access the internal battery from the rear
bottom.



Open the cover.



Check the connection of the battery terminal.

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Содержание LSX3100

Страница 1: ...Global Payments LSX3100 User Manual March 2021...

Страница 2: ...bal Payments This manual contains information protected by copyright No part of this manual may be photocopied or reproduced in any form without prior written consent from Global Payments Information...

Страница 3: ...UB DROP 7 LOADING CASH INTO THE CASSETTE 8 LOADING RECEIPT PAPER 10 INSERTING PROMOTIONAL MATERIALS 11 CONFIGURING THE KIOSK OPTIONS 11 INDICATORS IN NORMAL OPERATION 12 Uninterruptible Power Supply U...

Страница 4: ...T 30 LCD AND TOUCH 30 CASH DISPENSING UNIT HPCDU 31 CASH DISPENSING UNIT NOTE PATH 32 NOTE DISPENSING UNIT SENSORS 33 CASH DISPENSING UNIT CDU ERROR CODES AND DIAGNOSTICS 33 EMV CARD READER 40 ID CARD...

Страница 5: ...nt term Choice4 also eliminates the risk of returned checks with every approved transaction 100 guaranteed by Global Payments ATM Cash Withdrawal The LSX3100 is also an ATM Customers can withdraw cash...

Страница 6: ...osk should be attached to a power line that does not have a scheduled shutdown time for maintenance or other purposes Power supply features include Power Switch with Soft Switch Shutdown 110 220 Volts...

Страница 7: ...collection and security perspectives Standards include kiosk hardware and software requirements For information on GLI standards reference https www gaminglabs com pdfs GLI 20_v1 5_Standard pdf The AT...

Страница 8: ...sub drop Loading cash into the cassette Loading receipt paper Loading Cash to the Kiosk Drop Fill Follow these steps to load cash into the LSX3100 1 Open the monitor door and enter your credentials Th...

Страница 9: ...nts Inc 5 CONFIDENTIAL 4 Pull all the cassettes Remove cassette from HCDU When complete press Done The status of the cassettes displays on the right side of the screen indicating if the cassette has b...

Страница 10: ...k prints a Drop Receipt and the Initial Fill Amounts screen displays 7 To change the fill amount select the appropriate denomination and press Modify The Modify Fill Amount screen displays You can inc...

Страница 11: ...ys the modified denominations 10 When you complete the fill press Done The kiosk prints a Fill Receipt and displays the Main Menu Performing a Sub Drop 1 While on the Main Menu pull the desired can 2...

Страница 12: ...so that it is released from its dropped position Pull straight and support the cassette body with the other and before it comes out of the HCDU 2 Pull the push plate all the way back to the case in wh...

Страница 13: ...Payments Inc 9 CONFIDENTIAL 4 Load cash into the cassette Please refer to the warning label inside the cassette lid when loading cash for additional information 5 Insert cassette into HCDU by pushing...

Страница 14: ...of paper The roll should be 66mm in width and coated side out CSO 2 Position the paper roll with a spindle on top 3 Pull the loose end of the paper to the rear in clockwise direction 4 Turn the paper...

Страница 15: ...tative Topper Graphic Sheet View Area Toper Graphic Sheet Size The topper marketing panel specifications are as follows Sheet Size 15 16 W X 19 37 H 385mm X 492mm View Area 14 57 W X 18 90 H 370mm X 4...

Страница 16: ...e indicators associated with each piece of hardware and what you can expect to see under normal operating conditions Uninterruptible Power Supply UPS UPS Settings and Indicators Description Power AC I...

Страница 17: ...ary 2017 2017 Global Payments Inc 1 3 CONFIDENTIAL Main Power Supply Main Power Supply Settings and Indicators Description Power AC Input The On Off switch light at the top side always in solid red Ma...

Страница 18: ...Board CPU LED LD1 on control board always blinking green Communication LEDs LD2 and LD3 on control board no light at idle state but blinking in green during communication Thermal Printing LED LD6 on...

Страница 19: ...ard no light at idle state but blinking in green during communication Two digit Number Segment LEDs ALED1 and ALED2 on main control board displaying two zeros 00 HCDU Control Board DIP Switches Set to...

Страница 20: ...January 2017 2017 Global Payments Inc 1 6 CONFIDENTIAL HPCDU Settings and Indicators Description Double Detection DIP Switches Double board switch position Both 1 and 2 to OFF or Down Double Board LE...

Страница 21: ...anuary 2017 2017 Global Payments Inc 1 7 CONFIDENTIAL PC Unit PC Settings and Indicators Description Power AC Input ON OFF switch on rear side in solid red when switched ON no light when switched OFF...

Страница 22: ...EMV Card Reader Settings and Indicators Description Power DC Input LED LED1 on control board always in solid red Reset Board CPU LED D1 on reset board always blinking in green Reset Board Selection L...

Страница 23: ...always in solid green Control board CPU Firmware LED LED5 on control board always blinking in green Key press action LED LED2 on control board no light at idle state but blinking in red when key is pr...

Страница 24: ...Communication Selection Switch Selection switch SW1 on SIC board to RS232 or moved to UP position VCC Selection Jumper Selection jumper J1 on SIC board shorted to 5V or two pins at top side ADA Selec...

Страница 25: ...location or insertion point on the kiosk when Inserting a card Retrieving taking cash Settings and Indicators Description EMV Card Reader No light at idle state blinking in green while accepting card...

Страница 26: ...and trim lights to change colors The manufacturer s software configuration provides 256 customizable color combinations The default settings are Blue when the kiosk is at a ready idle state Green when...

Страница 27: ...On System Power Follow these steps to turn on the system power 1 Push power button on UPS or press and hold the button to switch UPS on UPS NOTE Keep AC power cord of UPS connected to its power sourc...

Страница 28: ...s the Service Menu 2 Using a USB keyboard not supplied do the following Using your finger touch the top half of the LCD monitor to focus the curser Then hold down the Alt Ctrl F8 keys This will close...

Страница 29: ...ew Dashboard Following is a sample Cash Balance displayed in the Dashboard Viewing Reports Statistics Logs The LSK Portal 2 1 15 provides access to kiosk reports and logs Reports available within the...

Страница 30: ...owing are sample reporting options within LSK BusinessView Report options include ATM Settlement Summary ATM Settlement Detail Cash Position Kiosk Cash Out Transactions Kiosk Drop Kiosk Exceptions Kio...

Страница 31: ...dispenser and inside the cabinet near the fans A damp microfiber cloth can be used to wipe down belts that may have accumulated dust Replacing Parts Global Payments technicians provide and install rep...

Страница 32: ...wer source Failure to get power from UPS to devices 1 Check the AC output cord at the rear of the UPS for loose connection 2 Check the power switch on the main power supply Switch should be depressed...

Страница 33: ...ork in progress in the event the unit shuts down UPS sounds a continuous beeping The backup UPS battery has reached a low battery condition and battery run time is very low 1 Promptly save work in pro...

Страница 34: ...e connection Failure to start Windows Please call our 24 7 CAMS support desk 800 500 1973 LCD and Touch LCD Problem Diagnostics Blank screen 1 Check the PC unit 2 Check video cable connections at rear...

Страница 35: ...y loose connection 5 Check DIP switches on CDU control board for normal operation mode of 1 at UP and rest at DOWN Failure to get cash from cassettes 1 Check to ensure the number of cassettes is set t...

Страница 36: ...it Note Path The CDU note path is as follows Note pickup from rear bottom of each cassette Upward transport all the way to rear corner of HCDU Forward transport to the reject gate o Normal path to cas...

Страница 37: ...r blockage 2 Check to ensure the sensor is working properly 3 Check cable from the sensor to MAIN B D for damage or loose connector 4 Measure sensor voltage Normal range of 50 250 mV at empty Normal r...

Страница 38: ...oltage is not in the normal range 6 Replace Main B D C0030 Main motor F failure to run 1 Check the belt for proper engagement 2 Check cable for damage or loose connector 3 Check encoder for blockage 4...

Страница 39: ...double detection B D 5 Replace Main B D C0039 Reject gate D failure to run 1 Check solenoid for interference 2 Check gate for damage or interference 3 Check sensor for blockage and check swinging leve...

Страница 40: ...k push plate for interference 5 Check cassette exit path for blockage 6 Replace cassette C0049 Zero note requested 1 Perform CDU ROM Version Check 1 CST CDUU11V normal 2 CST CDUU21V normal 3 CST CDUU3...

Страница 41: ...ed 5 Replace Inlet sensor when the voltage is not in the normal range 6 Replace Main B D C0054 Double note detected 1 Check to ensure notes are not sticking together 2 Check gears inside cassette for...

Страница 42: ...al range 6 Replace Main B D C007B Sensor blocked during initialize 1 Measure sensor voltage transmitter normal range of 1 3V normal range of 50 250 mV at empty normal range of 2 5 V when blocked 2 Rep...

Страница 43: ...ge is not in the normal range 5 Replace Main B D C0084 Reject gate timing sensor E RIGHT blocked during dispensing 1 Check sensor RIGHT for blockage 2 Check cable from sensor to main B D for damage or...

Страница 44: ...COM1 Failure to read data from magnetic stripe Tracks 1 2 3 Please call our 24 7 CAMS support desk 800 500 1973 Failure to release card from its capture Please call our 24 7 CAMS support desk 800 500...

Страница 45: ...mal head for loose or skewed connection 4 Check to ensure the thermal head is working properly and replace it Failure to feed paper 1 Check the paper feed roller and cutter lower support for loose lev...

Страница 46: ...4 Check cables from motor sensor to sub board and all the way to control board for loose connection Thermal head overheating Check the thermal head Cutter failure to cut paper 1 Check to ensure the cu...

Страница 47: ...ncrypting PIN Pad EPP Problem Diagnostics Not responding to key press 1 Check for green light at back of LED for power 2 Check for blinking green light on back of unit CDP LED 3 No light on CPU LED me...

Страница 48: ...tlet or UPS No AC power to PC unit 1 Check AC OUT cord on top of power supply for loose connection 2 Check AC IN cord to back of PC for loose connection 3 Check power switch on both power supply and P...

Страница 49: ...CONFIDENTIAL Speakers Speakers Problem Diagnostics No sound 1 Check sound cable at back of PC 2 Check sound cables at SIC board ADA Earphone Jack Earphone Jack Problem Diagnostics No sound 1 Check ca...

Страница 50: ...nts Inc 46 CONFIDENTIAL Diagnosing PC Issues All PC issues should be referred to CAMS support at 1 800 500 1973 Do not attempt to resolve software issues without contacting CAMS Any changes to softwar...

Страница 51: ...LSX3100 User Manual January 2017 2017 Global Payments Inc 47 CONFIDENTIAL Contacting Support We are here to assist you with any issues that arise Contact CAMS support at 1 800 500 1973...

Страница 52: ...ns 11 Customer Support 47 Dimensions 2 Drop Fill 4 Earphone Jack Problem 45 Echeck 1 EMV Card Reader Normal Settings and Indicators 18 LED D1 18 LED LED1 18 Power DC Input 18 SW1 Lever 18 EMV Card Rea...

Страница 53: ...ower Supply Normal Settings and Indicators 13 AC Input Light 13 Power Supply Switch 23 Powering Down 24 Promotional Materials 11 Receipt Paper 10 Receipt Printer Normal Settings and Indicators 14 Comm...

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