UGTC Series Manual
45
SHIPPING COSTS
If a water heater or component part is deemed to be replaced, the manufacturer will pay the transportation costs of the
replacement unit to a convenient authorized distributor or retailer as selected by us. You must pay any local cartage includ-
ing the cost of returning the replaced item to the authorized distributor or retailer from whom the replacement is coming
from.
HOW TO MAKE A CLAIM
Any claim for warranty service should be made to your contractor, wholesaler, or retailer from whom the water heater was
purchased. In turn, said contractor, wholesaler, or retailer will contact the manufacturer from whom they purchased the
heater. If this procedure cannot be followed, contact any other local contractor, wholesaler, or retailer handling our water
heaters. Also, for warranty information you may call the manufacturer’s customer service department at (514) 645-8893 or
1-800-363-9354, option 1. We suggest that prior to calling the factory that you make sure to have the model number and
serial number that is to be found on the outside casing of the heater. Proof of purchase showing the date, name, and place
of the business from whom the water heater was purchased is essential to settle any warranty claim dispute over the
length of the period of installation.
If an exact replacement is not available, a current model water heater or component part with comparable operating fea-
tures will be provided by the manufacturer. If government regulations or industry standards require the replacement mod-
el water heater or component part to have features not found on the defective model water heater or component part,
you will be charged the difference in price associated with these required features. If you pay the difference in price for
these required features, you will receive a complete new Standard Basic Limited Warranty for the replacement water heat-
er.
MISCELLANEOUS
No one is authorized to make any other warranties on the manufacturer’s behalf. Any implied warranties of any nature
offered by a third party other than what is stated in this Standard Basic Limited Warranty will not be honoured. No claims
for incidental or consequential damages (including damages from leakage) will be accepted.
LIMITATION ON WARRANTIES
Giant Factories Inc. shall not be liable for indirect, incidental, special, consequential or other similar damages that may
arise, including lost profits, damage to person or property, loss of use, inconvenience, or liability arising from improper
installation, service or use.
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