eFix R2 Series Hardware Operating Instructions
58
ActiveSync Common Issues
Issue
Cause
Solution
ActiveSync
fails to
connect to the
handheld
automatically.
The connection is not
initiated
automatically.
In ActiveSync dialog box, select
File > Connection Settings
and
then tap
Connect
.
An incompatible
version of ActiveSync
is installed.
ActiveSync 4.5 and later is compatible with gRob R2 series. You
can download the latest version from the Microsoft website at
http://www.microsoft.com/download/en/details.aspx?id=15
The connection is not
enabled in
ActiveSync.
Check "Allowing the USB connection" in
File > Connection
Settings
.
Microsoft USB driver
is not installed.
Install Microsoft USB driver.
If the issue you encounter still cannot be solved, please contact us. Geosun will offer you
excellent after-sales service.