18
Troubleshooting Tips
Save time and money! Review the chart on this
page first and you may not need to call for service.
Problem
Possible Causes
What To Do
No soft water
Faucet or fixture where sample was
•
To conserve salt, the installer may have isolated some fixtures
taken not plumbed to soft water.
(outside faucets, toilets, etc.) from soft water. From the outlet
NOTE:
Be sure sample is from a faucet
of the water softening system, trace the water flow path,
that does not mix soft and hard water.
in house plumbing. If soft water is not directed to a faucet
For example, a single lever kitchen faucet,
or fixture where wanted, consult a plumber.
if the cold side is plumbed to hard water
.
No salt in the brine tank or
•
Check for a salt bridge or, if the tank is empty, refill with
salt bridged
recommended salt. Press (for 3 seconds) the
RECHARGE
button to start an immediate recharge and restore
soft water supply.
Transformer unplugged at wall outlet or
•
Check for a loss of electrical power to the water softening
power cable to softener not connected.
system, due to any of these conditions and correct as needed.
Fuse blown or circuit breaker popped
With the power supply restored, observe the faceplate time
on circuit to electrical outlet.
display and read
Programming the Control
section.
Electrical outlet on a circuit that can
NOTE:
The electrical outlet for the softener should be continuously
be switched off
live so it cannot be accidentally switched off.
Manual bypass valve in bypass position
•
Be sure the bypass valve stem is positioned properly, with the
knob in the OUT position. Observe instructions on the decal
at the end of the stem. Check the position of bleed screw.
Valve drain hose pinched, plugged,
•
Any restriction in this drain hose may prevent proper
elevated too high or otherwise
operation of the nozzle and venturi and reduce or prevent
restricted
brine draw during recharge.
Nozzle and venturi dirty, incorrectly
•
Refer to
Cleaning the Nozzle and Venturi Assembly
instructions.
assembled or damaged
With water pressure to the water softening system off, take
the nozzle assembly apart. Inspect, clean and replace as
needed. Any foreign particle(s), scratches, nicks, etc., in the
passages can prevent operation. Be sure holes in the gasket are
centered over holes in the housing.
NO SOFT WATER – Most Common Problems:
Check the following before calling for service:
•
Not enough salt—should be at least 1/3 full.
•
Bypass valve in “Bypass” position—knob should be in the “OUT” (service) position.
•
Hardness setting too low. Check hardness setting and adjust. Verify hardness of
supply water—from local water company, water test or call the GE Answer Center.
•
Salt Bridge—salt solidifies above water level so that brine water is not in contact
with salt. See the
Breaking a Salt Bridge
section.
Before you call for service…
