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SmartCut X380 User Manual
Chapter IX - Basic Troubleshooting
Quality Problems
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Check focal length setting under F4 function key-> Machine Setting-> Set Focus Lens to see if it
matches the type of the lens installed.
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Check if the focal Lens is installed correctly or if focal Lens is not fixed properly.
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Check if it is caused by the debris or dust builds up in the bearing tracks or x rail.
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Check if it is caused from the damaged or dirty focal lens and mirror 4 in the laser carriage which can
not deliver the laser beam effectively.
Non-operational Problems
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Laser beam does not generate
1. If the red alignment beam is not revealed, the laser beam is misalignment.
Adjust reflection mirrors for exact focus.
2. If the red alignment beam is revealed, please check the driver power. The laser power may be
too low to be detected. Please increase the percentage setting of the Laser Power from the
software driver or the control panel.
3. Please check if the laser power connector is loose.
4. For safety purpose, the laser beam will not be generated when the top or front door is opened
unless you short the connector of the magnetic switches.
5. Check water level or temperature of water cooler for the machine. If over-heated, laser beam will
shut down automatically.
NOTE:
Unplug the machine before examining the mirrors, lens, motion system or any other part of the
laser system.
Other Problems
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Graphic Was Clipped…” Message
The size or location of graphic image may be bigger or beyond legal working area.
Do not place graphic object, especially vectors, right from (3,0) origin position, or 0 at either x or y rail of
working area on application software, Corel Draw for instance, even vector line’s width has been set to
the thinnest. Because at thinnest line width, it still goes beyond the boarder and causes the error.
If the message appears randomly but frequently even image object is smaller or within the legal boarder,
check or change DRAM module, a bad contact or faulty DRAM could cause such error.
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Auto Focus Pin is Not Functioning
The focus pin could be stocked by greasy residue that coats on it. Clean the probe with alcohol or
acetone.
Check the cable of focus pin, there might be a bad contact or breakage.
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