REVISION 2019-2
GateMotors: +44 (0)1202 744958 • Technical support: +44 (0)1202 725489
www.gatemotors.co.uk • Sales and Accessories: +44 (0)1202 717191
Warranty
GateMotors warrants to you that the supplied goods will be free from
defects in workmanship and materials under normal use for a period
of 3 years on mechanical and 1 year on electrical parts from the date
the goods were invoiced.
Any form of warranty provided here is strictly conditional upon
compliance with the instructions for use and maintenance. The
Installation and any maintenance works are the responsibility of who
installs the system.
The warranty is on a ‘return to base’ basis. This means goods must be
returned to us for testing before any further action can be taken.
If a defect arises and a valid claim is received by GateMotors within
the warranty period, the goods should be returned as per instructions
below. Shipping costs will be paid by the customer in the first
instance. If the goods are deemed faulty then shipping costs will be
reimbursed upon proof of purchase.
All goods returned to us for repair or warranty claim will be inspected
and repaired/replaced as necessary.
GateMotors will not be liable for costs incurred relating to removal or
re-installation of goods found to have a manufacturing defect.
The limited warranty does not apply in the event of:
• Opening or repair by someone not authorised by GateMotors.
• Repair or replacement of any goods or part thereof damaged by:
misuse, moisture, liquids, proximity or exposure to heat, abuse,
non-compliance with the installation and/or usage instructions
supplied with the goods, neglect or misapplication.
• Any disfigurement / removal / tampering of any labels attached to
the product will invalidate the warranty.
• Transferring the warranty to any other person. The warranty is
only applicable to the original purchaser.
Under no circumstances and in no way will GateMotors be liable for
damages, including any loss of profits, savings, or other incidental or
consequential damages, resulting from the use or inability to use the
myGate products.
The limited warranty does not affect any legal rights under the
national legislation governing the Consumer Rights Act 2015.
Warranty Repair Guide
Maintenance
Please dispose of responsibly.
Some components may contain hazarrdous waste. They
should be removed and processed by a licensed company.
Before acting always check the local laws on the matter.
Phasing out
and disposal
Periodic maintenance is needed. We suggest checking the state of lubrication and tightness of the
anchoring screws on the motor as well as the good operation of all safety devices and accessories.
You will be required to prove that you purchased
the items directly from us. Please have your
invoice to hand so we can trace your transaction.
Contact technichal support: 01202 725489
If our experts are unable to resolve your
problem proceed to Step 03.
Complete the Customer Returns Request Form:
www.gatemotors.co.uk/returns/
On completion of the form you will be issued
with an SRN number.
Return the item with the SRN clearly
marked on the outside of the box. The SRN will
expire after 21 days and the return will be closed.
• In the event of no fault found a £30
+VAT
charge will
be incurred and the item/s will not be returned to
you until receipt of payment. Delivery costs will also
be applicable.
• All items returned that are outside the limited
warranty will incur a testing fee of £30
+VAT
before
a quotation is provided for potential repairs.
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