HD-2 Operation and Installation Manual
Page 14
GARNER PRODUCTS, INC. LIMITED WARRANTY
AND
WARRANTY RETURN POLICY
Garner Products, Inc.
(“Garner”)
warrants this Garner-branded product against defects in materials and workmanship under
normal use for a period of ONE (1) YEAR from the date of purchase by the original end-user as evidenced by original end-user’s
packing slip or invoice (“Warranty Period”). If a defect arises and a valid claim is received within the Warranty Period, at its
option, Garner will either: (1) repair the product, (2) exchange the product, or (3) request that end-user replace defective parts
with new or refurbished user-installable parts that Garner provides in fulfillment of its warranty obligations. A replacement
product or part, including a user-installable part that has been installed in accordance with instructions provided by Garner,
assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever
provides longer coverage. Garner’s obligation is limited to the cost of material and labor to repair or replace and does not
include transportation expenses.
LIMITATIONS
This warranty does not apply: (a) to cosmetic damage, including but not limited to scratches, dents and broken plastic; (b) to
normal wear; (c) to damage caused by accident, abuse, neglect, misuse, flood, fire, earthquake or other external causes; (d) to
damage caused by operating the product outside the permitted or intended uses described by Garner; (e) to damage caused by
service performed by anyone who is not a representative of Garner or a Garner authorized service provider; (f) to a product or
part that has been modified to alter functionality or capability without the written permission of Garner; or (g) if any Garner serial
number has been removed or defaced.
DISCLAIMER
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN
LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY,
EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, GARNER SPECIFICALLY DISCLAIMS ANY AND ALL
STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, IF GARNER
CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW.
ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO
REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY GARNER IN ITS SOLE DISCRETION. No Garner dealer,
reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to
be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, GARNER IS NOT
RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH
OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF
USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON
CONTRACTS); LOSS OF USE OF MONEY; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS
OF REPUTATION; LOSS OF DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS
OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS
OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED AND ANY
FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA. IN NO EVENT SHALL GARNER BE LIABLE FOR ANY CLAIMS,
WHETHER ARISING FROM BREACH OF CONTRACT OR WARRANTY OR CLAIMS OF NEGLIGENCE OR NEGLIGENT
MANUFACTURE, IN EXCESS OF THE PURCHASE PRICE.
WARRANTY RETURN POLICY
If a problem occurs with this product, contact Garner directly by
by
phone at (916) 784-
0200
to obtain technical support and/or to get a Return Authorization Number (RA#). All returns must be specifically authorized
by Garner prior to shipment and returned to Garner
FREIGHT
PREPAID
with the RA# marked prominently near the shipping
label.
Securely package the product
. I
t is end-user’s responsibility to ensure the product is packaged properly to prevent
damage during transit to Garner.
Garner will provide product packaging to end-user at end-user’s request and expense
.
Enclose proper documentation, including RA#, the return address, a name and phone number of the contact person, the serial
number of the merchandise being returned and a description of the reason for the return. Omission of any of this information
may delay service. Garner recommends end-user insure the shipment; otherwise end-user accepts the risk if product is lost or
damaged in shipment.
Garner will pay to ship the repaired or replacement products to end-user’s shipping dock if end-user’s delivery address is in the
United States (excluding Puerto Rico and U.S. possessions and territories); otherwise Garner will ship the product to end-user
freight collect.
Garner will select method for return shipment. Alternate shipment methods may be made at end-user’s expense.
