Troubleshooting
RTCSmp
Built-In Module-Line Dual/Quad Cooktops
46
Part Number 4532415 12/14
NOTE:
The fan starts when the ambient temperature in the control area exceeds 131ºF/55ºC. At heat
temperatures higher than 158ºF/70ºC, the controller automatically reduces the power to keep the unit in normal
operating conditions. The cooker operates audibly irregular.
10.3
Troubleshooting with Error Codes (for Service Technicians)
The indicator lamp flashes to signal a specific problem area. Counting the number of short flashes after each long
flash will give the possible causes. Example: “— …. — ….” The LED gives a long flash for 0.6 seconds. Then it
gives
4
short flashes. And it repeats until the error is cancelled.
To obtain the internal data and error code for troubleshooting, you need an IR Adapter, proper connectors, and
software. The table below is a reference guide. For further information and assistance, please contact Garland
Technical Service.
Error
Code
#Flashes Reason
Things To Check
E01
1
Hardware overcurrent. Induction coil not
detected. (3)
Check cooking pan material.
Check pan placement on cooking zone.
Check wiring and connection on induction coil.
E02
2
High coil current. Software overcurrent. (3) Check cooking pan material.
E03
3
Heat sink (KK) temperature too high. (1)
Check installation/air flow (supply of cool air).
Check fan operation.
E04
4
Cook zone temperature too high. Failure
of sensor unit or sensor unit not
connected. (1)
Check sensor unit.
Pan empty.
E05
5
Rotary power switch error. Defective
potentiometer or broken cable. (1)
Check potentiometer and its wiring.
E06 6
Internal
temperature too high “generator”.
(1)
Check installation/air flow (supply of cool air).
E10
10
Communication BUS error. (1)
Check all wiring.
E12
No Flash High heat sink (KK) temperature. (2)
Check installation/air flow (supply of cool air).
Check fan operation.
E20
No Flash High internal temperature. (2)
Check installation/air flow (supply of cool air).
E21
8
Heat sink (KK) temperature sensor error.
(1)
Check wiring. Check heat sink sensor.
Contact Garland.
E24
8
Board sensor error. (1)
Check temperature sensor. Contact Garland.
E29
7
Coil connection error. Empty pan detected
or sensor error. (1)
Check cooking pan. Check sensors.
E30
6
CPU temperature too high. (1)
Check installation/air flow (supply of cool air).
E41
4
Sensor 1 overheated or defect. (1)
Check cook zone (coil) sensor 1.
E42
4
Sensor 2 overheated or defect. (1)
Check cook zone (coil) sensor 2.
E43
4
Sensor 3 overheated or defect. (1)
Check cook zone (coil) sensor 3.
E44
4
Sensor 4 overheated or defect. (1)
Check cook zone (coil) sensor 4.
E45
4
Sensor 5 overheated or defect. (1)
Check cook zone (coil) sensor 5.
E46
4
Sensor 6 overheated or defect. (1)
Check cook zone (coil) sensor 6.
(1) The induction unit stops working immediately.
(2) The induction unit continues to work in power reduction mode.
(3) The induction unit continues to work as usual.
