15.
Warranty and service
15.1.
Service
15.1.1.
Cleaning procedure
Prior to any cleaning of the pump, the mains power should be disconnected.
Once powered off, use a 50% distilled water and 50% isopropyl alcohol
solution to clean the entire unit. A soft, non abrasive cloth will ensure no
damage to the LCD screen and finish of the unit.
15.1.2.
Service requests
Upon notification, Gamma Vacuum will identify the level of service required.
To assist in this process, please provide the following information in as much
detail as possible:
▪
Part number
▪
Serial number
▪
Detailed description of the vacuum system hardware
▪
Detailed description of the vacuum system process (gas species
introduced, ultimate pressure, operational pressure)
▪
Reason for service request
▪
Required documentation
To expedite this process, please forward this information to
15.1.3.
Direct support
Prior to recommending replacement parts or service at our facility, Gamma
Vacuum can assist with general vacuum issues via e-mail or by telephone at
no charge. It is our goal to have vacuum systems functional with minimal
time and financial investment.
To do this, our service technicians require as much information as possible
about the vacuum system in need of support. To assist in this process,
please provide the following information in as much detail as possible:
▪
Part number
▪
Serial number
▪
Detailed description of the vacuum system hardware
▪
Detailed description of the vacuum system process (gas species
introduced, ultimate pressure, operational pressure)
▪
Reason for support inquiry
To expedite this process, please forward this information to
[email protected] or contact our facility numbers.
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