CARE OF YOUR SOFTENER
SECTION 3
18
3C.
HELPFUL HINTS CHECKLIST
... TO HELP YOU SAVE MONEY
If your water softener fails to work, make the following easy checks. Often, you will find what’s wrong
yourself and you won’t have to call and wait for service. If, after making the checks, your softener still
does not work right, call your Galaxy dealer Service Department.
NOTE:
1. Also read ERROR CODE, page 11.
2. If an error code is not dispIayed, press and holdthe SELECT button until (example:000 - -) shows in
the display. Then press SELECT again and hold until an SC code appears. It must show SC20. If any
other SC number shows, the softener computer is working on incorrect input and would probably be
the cause of the problem. To set SC20, press either the UP
or DOWN
button. Then, press select to
return a flashing 12:00 AM display, and reset the timer, page 6.
PROBLEM
CAUSE
CORRECTION
WATER HAS SALTY
TASTE
Softener not recharged immediately
after installation.
See IMPORTANT note, pages 4 and 7. Use the RE-
CHARGE NOW feature to start an immediate recharge,
and open soft water faucets to purge salt taste.
Lost electric power during a re-
charge.
Restore power, reset timer if needed, and open soft water
faucets to purge salt taste.
NO SOFT WATER
No salt in storage tank, or salt
bridged.
Refill with salt, or break the salt bridge (page 15). Use the
RECHARGE NOW feature to start a recharge.
Transfomer unplugged at the wall
outlet, or power cable leads loose,
fuse blown, circuit breaker popped, or
circuit switched off.
Check for loss of power due to any of these and correct.
With the power back on, look at the time display and read
PROGRAM MEMORY, page 11.
Manual bypass valve(s) in bypass
position.
Look at FIG. 12 on page 19. Move the stem in a single
valve to service. In a 3-valve bypass, open the inlet and
outlet valves, and be sure to fully close the bypass valve.
Dirty, plugged or damaged nozzle &
venturi.
Take apart and clean or replace damaged parts (see
page 16).
Valve drain hose plugged.
The drain hose must not have kinks, sharp bends, or be
raised too high above the softener (see page 16 in your
installation manual).
WATER HARD SOME-
TIMES
Hardness number setting too low.
Press and release the SELECT button until HARDNESS
shows in the display. Read the hardness number in the
display and be sure the same number is shown on your
water analysis report. See page 7 to reset. Press and re-
lease the SELECT button until the present time shows in
the display.
Using hot water when softener is re-
generating.
Avoid using hot water during this time because the water
heater refills with hard water (see Automatic Bypass,
page 14).
Increase in hardness in your water
supply.
Ask your Galaxy dealer for a new water analysis. Then
make a new hardness number setting (page 7).
