16
GUARANTEE
Terms and Conditions for UK (outside UK contact your local distributor)
In the unlikely event of a product breakdown during the guarantee period you should
contact our Service and Repair Helpline who will be able to assist with the repair and
advise of the best course of action to be taken.
Please DO NOT remove the product prior to making this call as this may invalidate your
guarantee.
Service and Repair Tel: 0844 372 7766 or email: [email protected]
We guarantee this product for domestic use only, for a period of 24 months from the date of purchase.
Within the guarantee period we will resolve, free of charge, any manufacturing defects in the product
resulting from faulty workmanship or material on condition that:-
a)
The product has been correctly installed and commissioned in accordance with our instructions and is
being used on the supply circuit or voltage printed on the rating plate.
b)
The product has been used in accordance with these instructions and has not been tampered with
or otherwise subject to misuse, neglect or accident.
c)
The product has not been taken apart, modified or repaired except by a person authorised by us.
d)
Evidence of the date of purchase in the form of an invoice or receipt will be required in order to qualify
under the terms of this guarantee.
e)
The guarantee period for products used in light commercial applications will be limited to 12 months.
We DO NOT recommend these products be used in heavy or unsupervised commercial applications.
f)
For the service work to be undertaken free of charge, the work must only be undertaken by
Redring Xpelair Group Limited, or our approved agents.
g)
Service under guarantee has no effect on the expiry date.
The guarantee on any exchanged parts or product ends when the original guarantee period ends.
EXCLUSIONS
This guarantee DOES NOT cover damage or defects arising from poor or incorrect installation, improper
use or lack of maintenance, including the build-up of limescale with the exception of ‘si’ (scalemaster)
models which are guaranteed against the effects of scaling..
It is the responsibility of the installer to check that the installation parameters meet the requirements
of the products, and any relevant regulations.
If we are called out to a fault, which is subsequently identified as being an installation fault, we will make
a charge.
It is important that the routine checks are completed before calling us out, as many issues can be simply
diagnosed and resolved.
A charge will be made where a call under the terms of the guarantee has been booked and a failure was
not product related, or an engineer arrives and is not able to gain access.
We make no guarantees as to response time for repairs.
We will endeavour to achieve the most timely response possible but while we indicate an average
response time, this should not be taken as a guarantee.
The guarantee applies to a repair or replacement (at our discretion) of the product subject to the
conditions above, and DOES NOT cover compensation for the loss of the product or consequential
loss of any kind.
This guarantee does not apply to the repair or replacement of pressure relief devices, sprayheads, hoses,
accessories, isolating switches, electrical cable, fuses and/or circuit breakers.
This guarantee does not affect your statutory rights.
ErP (A4 Leaflet: 556-2070-03b)
Newcombe House, Newcombe Way,
Orton Southgate, Peterborough, PE2 6SE
Tel: +44 (0) 844 372 7761 / Fax: +44 (0) 844 372 7762
Technical Service Tel: +44 (0) 844 372 7766
Technical Service Email: [email protected]
