30
en
Simple troubleshooting
There is water under the drip tray.
This is condensation.
Do not insert the drip tray without the cover.
Display screen "Milk container con-
nected?" despite connected milk con-
tainer.
Container is outside the range of
the sensor.
Position the container at the right-hand edge.
Material, e.g. milk carton, is not
recognised.
Confirm the display query with "Yes" or use the
supplied milk container.
No milk dispensed despite filled milk
container.
The milk tube is not inserted deep
enough in the milk container.
Insert the milk tube down to the bottom of the
milk container.
The milk container is empty, but no mes-
sage is displayed.
The shelf (scales) for the milk con-
tainer is soiled.
Remove shelf. Clean the shelf and the area
underneath thoroughly.
Display screen "High or low voltage".
Voltage is too high or too low.
Contact electricity or grid provider. Have the
power supply checked by an expert.
Display screen "Let appliance cool
down".
Appliance is too hot.
Switch off appliance for 30 minutes.
Display screen "Error: E0510".
The appliance has encountered
an error.
Proceed according to the display screen.
Display screen shows "Fill bean con-
tainer". The appliance does not grind the
beans despite filled bean container.
Beans do not drop into the grind-
ing unit (beans that are too oily
may stick to the bean container).
Gently tap the bean container. Possibly
change the type of coffee. When the bean con-
tainer is empty, wipe it with a dry cloth.
Display screen shows "Remove brewing
unit and clean by hand".
Brewing unit is soiled.
Clean the brewing unit.
Too much ground coffee in the
brewing unit.
Clean the brewing unit. Add no more than two
level measuring spoons of ground coffee.
The brewing unit mechanism is
stiff.
Clean the brewing unit.
Display screen "Refill with still water or
remove filter".
Water tank wrongly inserted.
Insert water tank correctly.
Carbonated water in the water
tank.
Fill the water tank with fresh tap water.
Float is stuck in the water tank.
Remove the tank and clean thoroughly.
New water filter not rinsed
according to instructions, or
water filter spent or defective.
Rinse the water filter according to the instruc-
tions and then switch on, or use a new water fil-
ter.
Air in the water filter.
Immerse the water filter in water until no more
air bubbles escape. Then insert the filter again.
Display screen "Clean trays and replace"
despite being empty.
Drip tray is soiled and wet.
Clean and dry the drip tray thoroughly.
Emptying is not detected when
the appliance is off.
When the appliance is switched on, remove
and reinsert the drip tray.
Display screen "Insert trays" despite
being inserted.
Inside of appliance (tray holder)
soiled.
Clean the inside.
The coffee residue container was
not fully inserted.
Push the coffee residue container all the way
in.
Water dripped onto the inner floor of the
appliance when the drip tray was
removed.
Drip tray was removed too soon.
Wait a few seconds after the last drink was dis-
pensed before removing the drip tray.
Display screen "Switch off appliance"
Appliance is too warm.
Allow the appliance to cool down.
Brewing unit is soiled.
Clean the brewing unit.
Display screen "Contact after-sales ser-
vice".
The appliance has encountered
an error.
Please contact the hotline.
If you are unable to solve the problem, always call the hotline.
Problem
Cause
Remedial action
