Custom Audio Electronics MY3 User Manual Download

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USER MANUAL

MY3

MY3-A

Summary of Contents for MY3

Page 1: ...USER MANUAL MY3 MY3 A ...

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Page 3: ...al switch Before any type of work is done on the machine disconnect the power supply Use the type of electrical power supply indi cated on the device label These devices are intended to be powered by a separately certiied power module hav ing an SELV non energy hazardous output IEC60950 1 second edition Only POS equipment The energy to the equipment must be provided by power supply approved by CUS...

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Page 5: ...MANUAL For details on the commands refer to the manual with code 77200000030800 ...

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Page 7: ... 19 3 3 Pinout 33 3 4 Driver and SDK 34 4 OPERATION 35 4 1 Opening cover 35 4 2 Opening connectors compartment 36 4 3 Switch the device ON OFF 37 4 4 Recharge with power supply 38 4 5 Recharge with docking station optional 39 4 6 Loading the paper roll 40 4 7 Low power mode only Bluetooth mode 41 5 CONFIGURATION 43 5 1 Coniguration mode 43 5 2 Setup report 44 5 3 Device status 46 5 4 Printer param...

Page 8: ...iications 61 7 2 Character speciications 65 7 3 Device dimensions 66 7 4 Power supply dimensions cod 963GE020000301 67 7 5 Paper speciication 68 7 6 Western characters 71 8 CONSUMABLES 79 9 ACCESSORIES 81 10 ALIGNMENT 83 10 1 Enable alignment 84 10 2 Alignment parameters 86 10 3 Printing area 89 11 TROUBLESHOOTING GUIDE 91 12 TECHNICAL SERVICE 93 8 ...

Page 9: ... the autotest routi ne and prints out the Setup report The printer permits the configuration of default parameters CCCC During power up if the LF LINE FEED key is held down the printer enters the auto test routine and prints out the Setup report The printer permits the configuration of default parameters Numbered title for chapter Numbered title for paragraph Information valid for devices AAAA BBB...

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Page 11: ... material so that it may be re used if the device is to be transported in the future Make sure that all the components illustrated below are present and that there are no signs of damage If there are contact Customer Service MY3 A model 1 Device 2 CA adapter 3 Document Short Guide 4 Paper roll 3 4 1 2 11 ...

Page 12: ...e 4 Belt clip already assembled 1 2 3 4 Open the device packaging Take out the device Remove the packing frame content and remove the packing frame Keep the box trays and packing materials in the event the device must be transported shipped in the future 12 ...

Page 13: ...ment cover 2 Paper out 3 Opening key 4 ON OFF key 5 Status LED 6 Recharge LED 7 FEED key 8 Connectors compartment 9 Battery compartment 10 Contacts for docking station 11 Seat for clip belt 1 2 1 3 1 4 1 5 1 6 1 7 1 9 1 10 1 11 1 1 1 8 13 ...

Page 14: ...2 3 Product label PC Product code 14 digits SN Serial number HW Hardware release XXXXXXXXXXXXXX Rx 0000000000000000000 HW PC SN 14 ...

Page 15: ...2 4 Key functions power up Hold down Fast push modify selected parameter next parameter POWER UP Hold down printing SETUP report 15 ...

Page 16: ...push Advance the paper preset length STANDBY Advance the paper advances continuously Hold down Hold down Is the Notch Alignment parameter set on Disabled see Setup perform the ticket alignment printing demo ticket YES NO Fast push 16 ...

Page 17: ...S LED DESCRIPTION OFF DEVICE OFF BLUE NOTIFICATION STATUS x1 Bluetooth DEVICE ON STANDBY GREEN NOTIFICATION STATUS x1 USB DEVICE ON STANDBY Bluetooth LOW POWER MODE YELLOW NOTIFICATION STATUS x2 PRINT HEAD OVERHEATED x3 PAPER END x4 LOW BATTERY LEVEL GREEN RECOVERABLE ERROR x2 RECEPTION ERRORS parity frame error overrun error x3 COMMAND NOT RECOGNIZED x4 COMMAND RECEPTION TIME OUT 17 ...

Page 18: ...Recharge LED status STATUS LED DESCRIPTION OFF BATTERY OK RED UNRECOVERABLE ERROR x1 BATTERY FAULT RED BATTERY IN CHARGE RECHARGE GREEN BATTERY IN CHARGE RECHARGE COMPLETE 18 ...

Page 19: ... The following igure shows the possible connections for the device PC Standard USB B cable Power supply Power supply included ATTENTION In some conditions we recommend the installation of a ferrite core on the power supply cable 19 ...

Page 20: ...he operating system Window Turn on the printer and print a setup report see par 5 1 On the PC status bar click the Bluetooth icon Make sure that the INTERFACE parameter on the printer is set to BLUETOOTH and for MY3 A model that the BT AUTORECONNECT parameter is set to DISABLED see chapter 5 HEAD VOLTAGE V 07 64 HEAD TEMPERATURE C 20 PIN BT 1234 BT Address BT address BT Module Build Rel release In...

Page 21: ...computer Windows will continue to look for new devices and display them here What if Windows doesn t find my device Next Cancel device_BT ADDRESS Bluetooth Other Add a device Select a device to add to this computer Windows will continue to look for new devices and display them here What if Windows doesn t find my device Next Cancel device_BT ADDRESS Bluetooth Other Add and device Select a pairing ...

Page 22: ...ing between the host and printer this remains active even in the event of switching off interruption of communica tion etc Mac OS Turn on the printer and print a setup report see par 5 1 HEAD VOLTAGE V 07 64 HEAD TEMPERATURE C 20 PIN BT 1234 BT Address BT address BT Module Build Rel release Interface Bluetooth BT Autoreconnect Disabled USB Address Number 0 Pairing BT Disabled Autofeed CR Disabled ...

Page 23: ...ssage appears on the screen Click the PAIR key again Bluetooth Ricerca Disattiva Bluetooth Ora visibile come Bluetooth Bluetooth attivo Dispositivi dispositivo_numero di serie La chiave d accesso non coincide Abbina Avanzate Mostra Bluetooth nella barra dei menu Opzioni Bluetooth Search Devices dievice_BT ADDRESS Pairnig falled Pair Advanced Show Bluetooth in menu bar Turn Bluetooth Off Now discov...

Page 24: ...S parameter PRINTER SETUP PRINTER TYPE device name HEAD VOLTAGE V 07 64 HEAD TEMPERATURE C 20 PIN BT 1234 BT Address BT address BT Module Build Rel release Interface Bluetooth BT Autoreconnect Disabled USB Address Number 0 HEAD VOLTAGE V 07 64 HEAD TEMPERATURE C 20 PIN BT 1234 BT Address BT address BT Module Build Rel release Interface Bluetooth BT Autoreconnect Disabled USB Address Number 0 Pairi...

Page 25: ... 5 4 enter the PIN 1234 and click OK to confirm In the dropdown menu click the PAIR key If parameter PAIRING BT of the printer is set to DISABLED see par 5 4 skip to step 9 Pairing BT Enabled Adapter Bluetooth Devices Device View help Search Setup device_BT ADDRESS Unknown xx xx xx xx xx xx Paring request Pairing request for device device_BT ADDRESS xx xx xx xx xx xx Enter PIN code for authenticat...

Page 26: ...T Address BT address BT Module Build Rel release Interface Bluetooth BT Autoreconnect Disabled USB Address Number 0 HEAD VOLTAGE V 07 64 HEAD TEMPERATURE C 20 PIN BT 1234 BT Address BT address BT Module Build Rel release Interface Bluetooth BT Autoreconnect Disabled USB Address Number 0 Pairing BT Disabled Autofeed CR Disabled Print Mode Normal Speed Quality High Speed Chars inch A 17 B 22 cpi Mak...

Page 27: ...BLED see par 5 4 enter the PIN 1234 and press the OK key to confirm If the parameter PAIRING BT on the printer is set to DISABLED see par 5 4 pairing is automatically performed Bluetooth I O Bluetooth device Bluetooth device Available devices device_BT ADDRESS 1234 1 2 3 Done 4 5 6 7 8 9 0 Bluetooth paring request To pair with device_BT ADDRESS Type the device s required PIN ______________________...

Page 28: ...RINTER SETUP PRINTER TYPE device name HEAD VOLTAGE V 07 64 HEAD TEMPERATURE C 20 PIN BT 1234 BT Address BT address BT Module Build Rel release Interface Bluetooth BT Autoreconnect Disabled USB Address Number 0 HEAD VOLTAGE V 07 64 HEAD TEMPERATURE C 20 PIN BT 1234 BT Address BT address BT Module Build Rel release Interface Bluetooth BT Autoreconnect Disabled USB Address Number 0 Pairing BT Disable...

Page 29: ...e printer is set to ENABLED see par 5 4 enter the PIN 1234 and press the PAIR key to confirm If the parameter PAIRING BT on the printer is set to DISABLED see par 5 4 pairing is automatically performed Setting Bluetooth Bluetooth Bluetooth device OTHER DIVICE device_ BT ADDRESS Enter PIN 1234 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 0 Cancel device_BT ADDRESS Pair PIN Locate your printe...

Page 30: ...NTER SETUP PRINTER TYPE device name HEAD VOLTAGE V 07 64 HEAD TEMPERATURE C 20 PIN BT 1234 BT Address BT address BT Module Build Rel release Interface Bluetooth BT Autoreconnect Disabled USB Address Number 0 HEAD VOLTAGE V 07 64 HEAD TEMPERATURE C 20 PIN BT 1234 BT Address BT address BT Module Build Rel release Interface Bluetooth BT Autoreconnect Disabled USB Address Number 0 Pairing BT Disabled ...

Page 31: ...r is set to ENABLED see par 5 4 enter the PIN 1234 and press the DONE key to confirm If the parameter PAIRING BT on the printer is set to DISABLED see par 5 4 pairing is automatically performed Pairing device_BT ADDRESS Enter your PIN to connect done cancel 1234 1 2ABC 3DEF 5JKL 6MNO 8TUV 9WXYZ 0 7PQRS 4GHI Bluetooth Status On SETTING advanced Bluetooth device tag to pair device_BT ADDRESS tag to ...

Page 32: ...ommunication will be interrupted Bluetooth Status On SETTING advanced Bluetooth device tag to pair device_BT ADDRESS paired 9 NOTE To print with a device Windows Phone you need to install the application CUSTOM PRINT available in the DOWNLOAD of the site https www custom biz 32 ...

Page 33: ...3 3 Pinout POWER SUPPLY J6 1 24 Vdc 2 GND 3 GND ATTENTION Respect power supply polarity 5 1 MINI USB INTERFACE MINI USB connector type B female J1 1 USB VBUS out 2 USB D 3 USB D 4 n c 5 GND 33 ...

Page 34: ...T ile You can ind it in the software package downloaded in advance Android Library for CustomAndroidAPI Extract the zipped folder to the destination path desired Follow the instructions present in the software package that you downloaded on how to install and use the library iOS Library for CustomiOSApi Extract the zipped folder to the destination path desired Follow the instructions present in th...

Page 35: ...OPERATION 4 1 Opening cover Press opening key to lift the cover Press opening key and close the cover of the device 1 2 ATTENTION Closing the cover without pressing the opening key can damage the cover 35 ...

Page 36: ... Opening connectors compartment 1 Access the connectors compartment by removing the rubber plug If the connectors are not used protect the compartment by inserting the rubber plug with light pressure 2 36 ...

Page 37: ...OFF Turn on the device by holding down the ON OFF key The status LED turn on and the device is ready Turn off the device by holding down the ON OFF key The status LED red indicates that the device is powering down 5s 1 2 3 4 37 ...

Page 38: ...rs compartment see paragraph 4 2 Connect the power adapter supplied to the device and to the mains outlet Use the type of electrical power supply indicated on the label The indicator lights red switch ON the device is charging IN DC 12 24V 300mA 1 2 38 ...

Page 39: ...ation The indicator lights red switch ON the device is charging Connect the docking station the mains outlet Use the type of electrical power supply indicated on the label 1 1 2 NOTE If you are using the shoulder strap remove it before inserting the printer in the docking station 39 ...

Page 40: ...very change of paper check inside the device to locate and remove any scraps of paper Open the cover of the device see paragraph 4 1 Place the roll in the paper compartment and pull out the paper for a few centimetres Close the cover of the device see paragraph 4 1 2 1 40 ...

Page 41: ... and increase the battery life when operating in Bluetooth The low power mode is automatically enabled after 5 minutes of device inactivity To terminate the low power mode and return to operative mode press the FEED or ON OFF key or Printing command 5 Min BLUE STANDBY GREEN LOW POWER MODE 41 ...

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Page 43: ...erating parameters of the device proceed as follows 1 Press the FEED key The device prints the report with the settings parameters Follow the instruction printed on paper to proceed with configuration procedure 2 3 PRINTERSETUP While pressing the FEED key switch on the device by pressing the ON OFF key 43 ...

Page 44: ...ER SETUP PRINTER TYPE device name HEAD VOLTAGE V 07 64 HEAD TEMPERATURE C 20 PIN BT 1234 BT Address BT address BT FW Rel release BT FW Patch Patch 2 Interface Bluetooth USB Address Number 0 Pairing Disabled Pin BT 0000 Autofeed CR Disabled Print Mode Normal Speed Quality High Speed Chars inch A 17 B 22 cpi Columns 22 cpi 60 columns PowerOFF time 30 min Black mark alignment Enabled Black mark Dista...

Page 45: ... address BT Module Build Rel release Interface Bluetooth USB Address Number 0 Pairing BT Enabled BT Autoreconnect Disabled Autofeed CR Disabled Print Mode Normal Speed Quality High Speed Chars inch A 17 B 22 cpi PowerOFF time 30 min Black mark alignment Enabled Black mark Distance mm 0 Print Density 0 FEED PUSH key to enter setup FEED FAST PUSH key to skip setup device name rel 0 00 BOOT LOADER re...

Page 46: ...PERATURE temperature of the head PIN BT device password BT ADDRESS device identiier BT FW REL upgrade irmware of the Bluetooth module BT FW PATCH MY3 A model HEAD VOLTAGE voltage of the head HEAD TEMPERATURE temperature of the head PIN BT device password BT ADDRESS device identiier BT MODULE BUILD REL irmware release of the Bluetooth module NOTE If the parameter is printed only when the INTERFACE ...

Page 47: ...paring function for the Bluetooth devices Disabled D pairing function disabled No passkey is requested to make association Enabled pairing function enabled To set it entering the pincode passkey indi cated on the setup report PIN BT 1234 NOTE The parameter is printed only when the INTERFACE parameter is set to Blue tooth To communicate with Bluetooth devices Apple set the parameter to DISABLED PIN...

Page 48: ...stance is made up with the following four parameters for the setting of three digits two for the integer part of the number one for the decimal part and of the sign BLACK MARK DISTANCE mm x 10 Setting the digit for tens 0 D 2 4 6 8 1 3 5 7 9 BLACK MARK DISTANCE mm x 1 Setting the digit for units 0 D 2 4 6 8 1 3 5 7 9 BLACK MARK DISTANCE mm x 1 Setting the digit for decimals 0 D 2 4 6 8 1 3 5 7 9 N...

Page 49: ...ng the automatically connection function to devices Disabled D FORALL BLUETOOTH DEVICES to conigure with Bluetooth devices FORAPPLE BLUETOOTH DEVICES to communicate with the printer must perform the pairing between theApple device and the printer when communication is interrupted power off stand by etc Enabled FOR APPLE BLUETOOTH DEVICES the printer automatically at tempts to restore the connectio...

Page 50: ...r the setting of three digits two for the integer part of the number one for the decimal part and of the sign BLACK MARK DISTANCE mm x 10 Setting the digit for tens 0 D 2 4 6 8 1 3 5 7 9 BLACK MARK DISTANCE mm x 1 Setting the digit for units 0 D 2 4 6 8 1 3 5 7 9 BLACK MARK DISTANCE mm x 1 Setting the digit for decimals 0 D 2 4 6 8 1 3 5 7 9 NOTES For example to set the black mark distance to 15 m...

Page 51: ... a key is pressed or characters are received through the communication port Hexa decimal Dump mode For each character sent the receipt contain an indication of the hexadecimal and ASCII values if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump 31 32 33 34 35 39 30 31 32 33 37 38 39 75 69 68 6B 6A 73 64 73 64 66 6B 6A 66 73 64 66 6B 65 69 6F ...

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Page 53: ... the cover of the device see paragraph 4 1 Pull the paper in order to have the damaged part outside the device Lift the damaged paper check and remove possible scraps of paper Close the cover of the device see paragraph 4 1 1 2 3 4 53 ...

Page 54: ...Tear off the excess paper 5 54 ...

Page 55: ... PAPER CHANGE Printhead Use isopropyl alcohol Roller Use isopropyl alcohol EVERY 5 PAPER CHANGES Paper path Use compressed air or tweezers Sensor Use compressed air EVERY 6 MONTHS OR AS NEEDED Printer case Use compressed air or a soft cloth For speciic procedures see the following pages NOTE If you use the device in dusty environments you must reduce the intervals between the cleaning operations 5...

Page 56: ...l solvents or hard brushes Do not let water or other liquids get inside the device ON Alcohol solvent Turn off the device and open the cover OFF Clean the printing roller by using a non abrasive cloth moistened with isopropyl ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine ON ISOPROPYL ALCOHOL Turn off the device and open the cover OFF 1 2 1 2...

Page 57: ...iquids get inside the device ON Alcohol solvent OFF Clean the printing head by using a non abrasive cloth moistened with isopropyl ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine ON Turn off the device and open the cover ISOPROPYL ALCOHOL OFF Turn off the device and open the cover 1 2 1 2 57 ...

Page 58: ...o clean the device use compressed air or a soft cloth ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine ON Turn off the device ISOPROPYL ALCOHOL OFF 1 2 58 ...

Page 59: ...Write down the product code 14 digits printed on the product label see par 2 3 2 Go to the web site https www custom biz and down load the appropriate irmware release from the DOWN LOAD area 3 Print the setup report see chapter 5 4 Switch OFF the device 5 Connect the device to the PC using a USB cable see paragraph 3 1 6 Switch ON the device 7 Launch the software UPGCEPRN 8 Select the update ile P...

Page 60: ...0 After a few minutes a message on the screen warns that the update is completed Upgrade OK OK Upgrade succesfully completed 11 Print a new setup report to verify the new irmware release see chapter 5 60 ...

Page 61: ... 32 64bit Windows 10 32 64bit Linux Android Windows Phone MY3 A Windows XP Windows VISTA 32 64bit Windows 7 32 64bit Windows 8 32 64bit Windows 8 1 32 64bit Windows 10 32 64bit Linux Android Windows Phone iOS INTERFACES USB connector USB 2 0 Full Speed Bluetooth MY3 Bluetooth 2 0 MY3 A Bluetooth 3 0 MEMORIES Receive buffer 2 Kbytes Flash memory 512 Kbytes RAM memory 96 Kbytes Graphic memory 4 logo...

Page 62: ...863 PC865 PC858 euro MY3 A PC437 PC850 PC860 PC863 PC865 PC866 PC858 euro Printable barcode MY3 UPCA UPCE EAN13 EAN8 CODE39 ITF CODABAR CODE93 CODE128 CODE32 PDF417 DATAMATRIX QRCODE MY3 A UPCA UPCE EAN13 EAN8 CODE39 ITF CODABAR CODE93 CODE128 CODE32 PAPER Type of paper Thermal rolls heat sensitive side on outside of roll Paper width 76 2 0 5 mm Paper weight from 55 g m2 to 100 g m2 Paper thicknes...

Page 63: ...ption 0 02 A ELECTRICAL SPECIFICATIONS POWER SUPPLY cod 963GE020000301 Power supply voltage from 100 Vac to 240 Vac Frequency from 50 Hz to 60 Hz Output 18 V 1 A Power 18 W BATTERIES SPECIFICATIONS cod 28D30000000005 Battery pack Li ion 7 4 V 1500 mAh Recharge with power supply from 12 Vdc to 24 Vdc 300 mA Charging cycle 6 Max 3 hours Autonomy Print 8 hours x 750 ticket Standby USB 1 000 min Bluet...

Page 64: ...erature 7 from 15 C to 55 C Relative humidity from 10 Rh to 85 Rh Storage temperature 1 week from 20 C to 60 C Up to 3 months from 20 C to 40 C Up to 1 year from 20 C to 25 C Storage relative humidity from 10 Rh to 90 Rh NOTE 1 Electronic board 2 It depends by the battery status the priniting typology and the environmental temperature 3 Respecting the regular schedule of cleaning for the device co...

Page 65: ...r speciications CHARACTER SET 3 Character density 13 cpi 17 cpi 22 cpi Number of columns 36 48 60 64 Chars s 960 1280 1707 Lines s 26 26 26 Characters L x H mm normal 2 x 3 1 5 x 3 1 x 3 NOTE Theoretical values 65 ...

Page 66: ...135 mm with the cover opened 168 5 mm Height with the cover closed 61 mm with the cover opened 91 5 mm Width 105 mm Weight without paper 320 g with paper 400 g NOTE All the dimensions shown in following igures are in millimetres 105 135 61 168 5 91 5 66 ...

Page 67: ...7 4 Power supply dimensions cod 963GE020000301 Length 74 mm Height 34 mm Width 43 5 mm NOTE All the dimensions shown in following igures are in millimetres 74 43 5 34 67 ...

Page 68: ...e shows the placement of the black mark on the thermal side of the paper To more information about the use of paper with black mark see chapter 10 NOTE All the dimensions shown in following igures are in millimetres 20 4 12 PAPER WIDTH 76 0 5 THERMAL SIDE min 8 68 ...

Page 69: ...the dimensions shown in the following igure For more information about the use of paper with black mark see chapter 10 NOTE All the dimensions shown in following igures are in millimetres THERMAL SIDE PAPER WIDTH 76 0 5 1 5 1 5 LABEL WIDTH 73 0 5 20 4 12 0 5 min 22 min 8 NOTE To set the BLACK MARK DISTANCE see chapter 5 69 ...

Page 70: ...ply with the dimensions shown in the following igure For more information about the use of paper hole see chapter 10 NOTE All the dimensions shown in following igures are in millimetres THERMAL SIDE 1 5 1 5 LABEL WIDTH 73 0 5 20 min 8 4 12 0 5 min 22 min 8 NOTE To set the BLACK MARK DISTANCE see chapter 5 70 ...

Page 71: ...ec 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 Char Ç ü é â ä à å ç ê ë è ï î ì Ä Å Hex 0080 0081 0082 0083 0084 0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char É æ Æ ô ö ò û ù ÿ Ö Ü ƒ Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150...

Page 72: ...88 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char É æ Æ ô ö ò û ù ÿ Ö Ü ø Ø ƒ Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 Char á í ó ú ñ Ñ ª º Hex 00A0 00A1 00A2 00A3 00A4 00A5 00A6 00A7 00A8 00A9 00AA 00AB 00AC 00AD 00AE 00AF Dec ...

Page 73: ...85 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char É À È ô ö ò Ú ù Ì Õ Ü Ù Ó Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 Char á í ó ú ñ Ñ ª º Ò Hex 00A0 00A1 00A2 00A3 00A4 00A5 00A6 00A7 00A8 00A9 00AA 00AB 00AC 00AD...

Page 74: ...84 0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char É È Ê ô Ë Ï û ù Ô Ü Ù Û ƒ Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 Char ó ú Î Hex 00A0 00A1 00A2 00A3 00A4 00A5 00A6 00A7 00A8 00A9 00AA 00AB 00AC 00AD 00AE 0...

Page 75: ... 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char É æ Æ ô ö ò û ù ÿ Ö Ü ø Ø ƒ Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 Char á í ó ú ñ Ñ ª º Hex 00A0 00A1 00A2 00A3 00A4 00A5 00A6 00A7 00A8 00A9 00AA 00AB 00AC 00AD 0...

Page 76: ...29 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char É æ Æ ô ö ò û ù ÿ Ö Ü ø Ø ƒ Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 Char á í ó ú ñ Ñ ª º Hex 00A0 00A1 00A2 00A3 00A4 00A5 00A6 00A7 00A8 00A9 00AA 00AB 00AC 00AD 00AE 00AF Dec 160 161 162 163 164 165 166 167 168 169 170 171...

Page 77: ... 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Р С Т У Ф Х Ц Ч Ш Щ Ъ Ы Ь Э Ю Я Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 Char а б в г д е ж з и й к л м н о п Hex 00A0 00A1 00A2 00A3 00A4 00A5 00A6 00A7 00A8 00A9 00AA 00AB 0...

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Page 79: ...8 CONSUMABLES The following table shows the list of available consumables for device DESCRIPTION CODE THERMAL PAPER ROLL weight 58 g m2 width 76 2 mm Ø external 45 mm Ø core 25 mm 67300000000378 79 ...

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Page 81: ...ON CODE BATTERY PACK For technical speciications see the paragraph 7 1 28D30000000005 BELT CLIP 21400000001225 SHOULDER BAG 97000000000326 18 W POWER ADAPTER For technical speciications see the paragraph 7 1 963GE020000301 CAR CHARGER From 12 Vdc to 24 Vdc from 250 mA to 500 mA 966GE020000301 81 ...

Page 82: ...DOCKING STATION 1 STATION For technical speciications see the paragraph 7 1 977CR010000301 DOCKING STATION 4 STATION For technical speciications see the paragraph 7 1 977CR010000300 82 ...

Page 83: ...a label and subsequent see par 7 5 The alignment sensor assembled on the device is relection sensor this kind of sensor emits a band of light and detects the quantity of light relected to it The presence of the black mark is therefore detected by the amount of light that returns to the sensor considering that the light is relected by the white paper and absorbed by the black mark The following par...

Page 84: ...vice is provided with one ixed sensor for alignment placed on the upper lat of device To guarantee proper alignment is necessary to enable the BLACK MARK ALIGNMENT parameter during the setup pro cedure see chapter 5 SENSOR 84 ...

Page 85: ...The following image shows the size of paper used and the sensor used for the alignment direction of paper feed SENSOR THERMAL SIDE 85 ...

Page 86: ...ent point is deined as BLACK MARK DISTANCE Referring to the front of the black mark the value of BLACK MARK DISTANCE value varies from 0 mm minimum and 99 9 mm maximum If the BLACK MARK DISTANCE value is set to 0 the alignment point is set at the beginning of the black mark Alignment point black mark front Alignment point positive values BLACK MARK DISTANCE 0 PRINTING DIRECTION 86 ...

Page 87: ...alignment sensor the print head serrated blade cutting line NOTE All the dimensions shown in following igures are in millimetres 1 0 D i s t a n c e b e t w e e n p r i n t i n g l i n e a n d f i x e d s e n s o r f o r b l a c k m a r k p a p e r p r e s e n c e 9 Distance between printing line and cutting line 87 ...

Page 88: ...5 4 For example to set a black mark distance of 15 mm between the black mark and the alignment point the parameters must be set on the following values BLACK MARK DISTANCE mm x 10 1 BLACK MARK DISTANCE mm x 1 5 BLACK MARK DISTANCE mm x 1 0 The BLACK MARK DISTANCE parameter may be modiied as follows during the setup procedure of the device see chapter 5 by driver 88 ...

Page 89: ...kets Tearing line Printing line PRINTING AREA PRINTING DIRECTION Tearing line Printing line B L H C A D B A width black mark 4 12 mm B Distance between black mark front Tearing line 19 mm ixed distance C Distance between black mark front Printing line 10 mm ixed distance D Distance between Printing line Tearing line 9 mm ixed distance H Distance between the irst and the last print line called Heig...

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Page 91: ...ery and retry 38 39 WRONG SIGNAL OF PAPER END Check that the paper roll follows the rotation direction indicated 40 If the parameter BLACK MARK ALIGNMENT is enabled but using paper without black mark the printer is unable to recognize the end of the paper Disable the parameter 48 50 If the parameter BLACK MARK ALIGNMENT is disabled but using paper with black mark the device may recognize the black...

Page 92: ...8 39 Replace the battery pack 38 COMMUNICATION ERROR If you use the USB port verify that the connection is correct 19 If you are using Bluetooth technology verify the Bluetooth setting on the device 44 45 Turn the device off and on again 37 Recharge the battery and retry 38 39 Enter the Hexadecimal Dump mode and send a command 51 92 ...

Page 93: ...he product label see per 2 3 Send an e mail to the technical service with the data collected Print a setup report see paragraph 5 1 The setup report shows the firmware release Customer Service Department support customamerica com specific for North South American customers support custom it worldwide or PRINTER SETUP PRINTER TYPE device name HEAD VOLTAGE 07 88 device name rel 1 00 BOOT LOADER rel ...

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Page 96: ...om biz CUSTOM S p A World Headquarters Via Berettine 2 B 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved Part Number 76200000006600 Rev 1 10 ...

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