29
Troubleshooting and tips
Problem
Possible Cause
Possible Solution
The notebook
stops working
Notebook is in energy
saving mode.
Leave energy saving mode.
An application programme
has caused the
malfunction.
Close the application program or restart the
notebook (by restarting the operating system
or switching the device off and back on again).
The battery is dead.
Charge the battery.
or
Insert a charged battery.
or
Connect the mains adapter to the notebook.
The printer does
not print
The printer is not switched
on.
Make sure that the printer is switched on and
is online (see the manuals supplied with the
printer).
The printer is not
connected correctly.
Check that the cable connecting the notebook
and the printer is connected properly.
The printer driver is faulty
or not correctly installed,
or it is the wrong printer
driver.
Check that the cable connecting the
notebook and the printer is connected
properly.
Check whether the correct printer driver is
loaded (see printer documentation).
The radio
connection to a
network does not
work
The wireless component
is disabled.
Switch the radio components on (
see
“Wireless LAN and Bluetooth - switching on
and off”, Page 19).
The wireless component
is enabled. Despite this,
the wireless connection to
a network does not work.
Check whether the radio connection i s
switched on via the software.
Further information on using the wireless
component can be found in the help files
(see
“Information sources”, Page 19).
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