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Monitor troubleshooting

Monitor troubleshooting

In the event of a fault, please start by checking the following points. If the problem with the
image is still not eliminated, try checking the monitor on another computer.

If you cannot solve the problem, please contact our Service Desk.

Are you experiencing this problem?

Check the following points:

No screen display

Power indicator does not light up

►

Check that the monitor ON/OFF switch is
set to ON.

►

Check that the monitor power cable is
correctly plugged in.

Message;

No network available

LED

fl

ashes yellow

►

Check that the LAN cable is plugged in at
both ends.

Message:

Reset necessary

LED is lit yellow

►

Switch the device off and then switch it on
again.

Picture position is not correct

The monitor recognises an unde

fi

ned mode.

►

Perform auto-adjustment of the monitor via
the OSD menu.

Picture is wrongly adjusted

►

Perform auto-adjustment of the monitor via
the OSD menu.

Picture faults (vertical lines)

►

Perform auto-adjustment of the monitor via
the OSD menu.

Picture faults (horizontal lines, picture noise)

►

Perform auto-adjustment of the monitor via
the OSD menu.

The screen becomes darker

►

Perform auto-adjustment of the monitor via
the OSD menu.

►

Set the contrast and brightness correctly
using the OSD menu if the auto-adjustment
function does not give satisfactory results.

20

Fujitsu Technology Solutions

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Содержание FUTRO DC20-1

Страница 1: ...Multi Workplace Computing Operating Manual FUTRO DC20 1 ...

Страница 2: ... website http ts fujitsu com For automatic driver updates go to http ts fujitsu com support downloads html Should you have any technical questions please contact our Hotline Service Desk see the Service Desk list or visit http ts fujitsu com support servicedesk html Your sales partner Your sales office We hope you really enjoy using your new Fujitsu system ...

Страница 3: ......

Страница 4: ...ty No warranty is offered or liability accepted in regard of the completeness correctness or current applicability of any data or illustrations Brand names may be protected trademarks of the respective manufacturer and or protected by copyright Use of these by third parties for their own purposes may constitute an infringement of the holders rights Further information can be found at http ts fujit...

Страница 5: ... ergonomic colour adjustment 19 Monitor troubleshooting 20 Explanatory information about standard ISO 9241 307 21 vSpace software installation 22 Using the FUTRO DC20 1 29 Using the vSpace Management Console 39 Using the NC Console vSpace 6 56 Troubleshooting error messages 64 FAQ 68 Technical data 70 ...

Страница 6: ...ed as being protected Copyright Fujitsu Technology Solutions GmbH 2011 All rights including rights of translation reproduction by printing copying or similar methods of the whole document or parts thereof are reserved Offenders will be liable to prosecution and payment of damages All rights reserved including rights created by patent grant or registration of a utility model or design Delivery subj...

Страница 7: ... Making a selection 16 Make changes 16 OSD structure 17 Notes on ergonomic colour adjustment 19 Monitor troubleshooting 20 Explanatory information about standard ISO 9241 307 21 vSpace software installation 22 Firmware Update 24 Updating the vSapce Software 25 Uninstallation 25 Client Access License CAL Installation 25 Multimedia Codec and Player Setup 26 FUTRO DC20 1 Multimedia Acceleration 26 Ne...

Страница 8: ... the NC Console vSpace 6 56 System Settings 57 USB Assignment 59 Sessions 60 Terminals 62 Troubleshooting error messages 64 DHCP server was not found 64 No Terminal Server found message 64 Host unreachable 65 TS ERROR INVALID OR NO SERIAL NUMBER 65 Connection was closed Message 66 Authorization error 66 TS ERROR Stations Limit Exceeded 67 FAQ 68 Technical data 70 Preset operating modes 71 Modes 71...

Страница 9: ...screen controller with microprocessor for storing 7 different display modes colour adjustment for matching the screen image to individual viewing usage convenient operation via integrated OSD On Screen Display menu VESA FPMPMI compatibility Flat Panel Monitor Physical Mounting Interface Mounting device for swivel arm and wall bracket In order to operate your FUTRO you will need a LAN connection to...

Страница 10: ...mand used to start a program start exe This font indicates information that is displayed on the screen by a program e g Installation is complete This font indicates terms and texts used in a software interface e g Click on Save names of programs or files e g Windows or setup exe This font indicates cross references to another section e g Safety information cross references to an external source e ...

Страница 11: ...ure that the power socket on the device and the mains outlet are freely accessible The ON OFF switch does not disconnect the monitor from the mains voltage To disconnect fully from the mains supply disconnect the power plug from the socket The device is equipped with a power cable that complies with safety standards Use the supplied power cable only Route the cables in such a way that they do not ...

Страница 12: ... your device If necessary replace the original power cable with a regular grounded 3 core mains lead Transporting the device Device Transportation Retransportation Transport all parts separately in their original packaging or in a packaging which protects them from knocks and jolts to the new site Do not unpack them until all transportation manoeuvres are completed If the device is brought from a ...

Страница 13: ...ons GmbH Remarketing and Recycling D 33106 Paderborn Tel 49 5251 81 80 10 Fax 49 5251 81 80 15 http ts fujitsu com wvm RECUPEL Boulevard Reyers 80 B 1030 Brussels Tel 32 2 706 86 16 Fax 32 2 706 86 13 E Mail info recupel be http www recupel be SWICO Schweizerischer Wirtschaftsverband der Informations Kommunikations und Organisationstechnik A list of the SWICO collection points can be found at http...

Страница 14: ... Check the contents for any visible damage which may have occurred during transportation Check whether the delivery matches the details in the delivery note Notify your local sales outlet immediately if you discover any transport damage or if the contents of the delivery do not correspond to the delivery note We recommend that you do not discard the original packing material that comes with the de...

Страница 15: ...ation the air inlet and outlet openings of the device must be kept clear Setting up an ergonomic video workstation 1 Do not position the video workstation opposite a window 1 1 Position the monitor outside the reach of a light source 1 Fujitsu Technology Solutions 11 ...

Страница 16: ...m viewing 1 The monitor should under no circumstances fall outside the permissible viewing space 2 Depending on the situation it may be advisable to use a swivel arm or wall bracket VESA FPMPMI which are available from specialist dealers For this purpose the monitor base must be removed beforehand as described in Chapter Assembling the monitor base Page 13 12 Fujitsu Technology Solutions ...

Страница 17: ...he monitor with both hands on the left and right sides of the casing and move it to the desired angle Assembling the monitor base The display surface of the LCD monitor is sensitive to pressure and scratches Consequently lay the monitor on a soft surface when assembling or dismantling the monitor base Fujitsu Technology Solutions 13 ...

Страница 18: ...e that it fully engages Plug the other end of the LAN cable into the Ethernet wall socket Connect your USB keyboard and mouse to your USB keyboard and mouse interfaces Plug the power cable supplied into the power connector of the monitor A lock Kensington Lock can be mounted in the security slot to prevent the monitor being stolen A Kensington Lock is not included with the monitor at delivery The ...

Страница 19: ...e buttons upwards from below The colour of the LED indicator changes as follows LED indicator Status Green or blue The monitor and computer are switched on yellow The monitor is not receiving a video signal or is switching to power saving mode indication approx 2 seconds not lit The monitor and computer are switched off Fujitsu Technology Solutions 15 ...

Страница 20: ...g any key The following options will appear Auto Theme mode menu Main menu Volume Making a selection Use the following buttons to make a selection The following button takes you one level back Make changes Use the following buttons to make a change 16 Fujitsu Technology Solutions ...

Страница 21: ...sting the brightness Contrast Adjusting the contrast OSD menu language Selecting the language Aspect ratio Selecting full screen or system settings Colour temperature Selecting the colour setting of the monitor User Individually adjust the red green blue ratios Warm Monitor colour reddish white Normal Standard setting Cool Monitor colour bluish white System Selection of the system settings Reset R...

Страница 22: ...eview of the chosen settings Clock Make fine adjustment Clock rate Adjust synchronisation Horizontal position Move the monitor display to the left or right Vertical position Move the monitor display up or down Information Information display 18 Fujitsu Technology Solutions ...

Страница 23: ...t and data entry When using several colours for characters and background and giving the primary colours full modulation you can obtain very suitable colour combinations see the following table Characters Background black white purple blue cyan green yellow red black white purple blue cyan green yellow red Colour combination very suitable Colour combination not suitable because colour hues are too...

Страница 24: ...N cable is plugged in at both ends Message Reset necessary LED is lit yellow Switch the device off and then switch it on again Picture position is not correct The monitor recognises an undefined mode Perform auto adjustment of the monitor via the OSD menu Picture is wrongly adjusted Perform auto adjustment of the monitor via the OSD menu Picture faults vertical lines Perform auto adjustment of the...

Страница 25: ... 3 LCD monitors by Fujitsu comply with Class II for low resolutions and Class I for resolutions of 1680 x 1050 1764000 pixel and higher Examples A flat screen monitor with a resolution of 1280 x 1024 has 1280 x 1024 1310720 pixels Each pixel consists of three subpixels red green and blue so there are almost 3 9 million subpixels in total According to ISO 9241 3 Class II a maximum of 3 lit and 3 un...

Страница 26: ...tton On the anti virus and firewall window read the instructions which follow and then click on the Next button For certain firewall applications it may be necessary that the correct access rights to the network are assigned for the Fujitsu exe files Among these exe files are KMSERVC EXE BOOTSRV EXE KMMSG EXE KMUPDATE EXE KMREGWIZ EXE The following ports should be open in the Exceptions tab TCP pr...

Страница 27: ...ng vSpace Version 6 is running on a 64 bit Client Server Operating System like Microsoft Multipoint Server or Microsoft Server 2008R2 Applications are compatible unless the application does not explicitly check for and prevents running on a server operating system Follow the instructions in the following sections to connect your FUTRO DC20 1 Registration and activation of vSpace and your FUTRO DC2...

Страница 28: ... devices at the same time Hold down the SHIFT or CTRL keys while selecting devices and then apply the update to the group of devices at one time Right click this device select Update Firmware and follow the onscreen prompts to initiate the firmware update Once the firmware update is complete the device automatically restarts Note that some older builds of firmware prior to version 1 00 00 must be ...

Страница 29: ...ng Windows Server CALs for each user or device you will also need to install Remote Desktop Services CALs RDS CALs when running on Windows Server or Windows MultiPoint Server CALs WMS CALs when running on Windows MultiPoint Server for each user or device accessing the system Windows Server For Windows Server operating systems you will need to first add the Remote Desktop Licensing Server role prov...

Страница 30: ...th vSpace optionally VLC Media Player Other video players may be used but they and their codec s must be configured to use the DirectShow API to realize the maximum performance of the FUTRO DC20 1 FUTRO DC20 1 Multimedia Acceleration The FUTRO DC20 1 will display full screen streaming video and multi media applications across multiple user sessions and is optimized to do so using the vSpace transc...

Страница 31: ...CP network settings switch the device on go to Device Setup click on the Network tab and select DHCP If static addressing will be used in the network select Static for static configuration and enter the appropriate data under IP Subnet Mask Gateway and DNS server primary and alternate Click on OK to save the changes and to return to the Server Selection window Fujitsu Technology Solutions 27 ...

Страница 32: ... is connected to the network the LNK indicator on the front of the FUTRO DC20 1 lights up showing an Ethernet connection and the ACT lamp flashes when data transfer to and from the device takes place over the Ethernet 28 Fujitsu Technology Solutions ...

Страница 33: ...RO DC20 1 The Server Selection window The Server Selection window is shown during startup of the FUTRO DC20 1 The user can perform the following actions here Connect to a vSpace host computer on the network Fujitsu Technology Solutions 29 ...

Страница 34: ...h Configure the device using Device Setup View the Device Information screen which displays Device name Device ID Firmware version Serial number Interface IP address Subnet Mask Net mask Gateway MAC address IP Conflict Link Detected 30 Fujitsu Technology Solutions ...

Страница 35: ...onfiguration data and is sub divided into eight categories Connection Settings standard tab Manage Groups Login Settings Network Password Update When you have completed the configuration you can click on Save to save the settings and leave the setup window Fujitsu Technology Solutions 31 ...

Страница 36: ... device recognises vSpace host servers and how it connects with these in the network Autoconnect connects with a defined server or server group see Device setup Manage groups tab without a prompt for any input Manual connection options Discovered hosts Manual IP or Hostname entry Group list 32 Fujitsu Technology Solutions ...

Страница 37: ...sting group To add a group the user must enter a group name up to four hosts can immediately be added to the group these are entered with their host names or IP addresses After a group has been created the user can change the group to add hosts to remove them or change the group name To be able to trap failure scenarios in a flexible way a server may be a member of several groups it can also be co...

Страница 38: ...ach FUTRO DC20 1 setup interface If a server group only contains one name or IP address FUTRO DC20 1 continues to attempt to connect with this server until it succeeds or until FUTRO DC20 1 is reset If the server group contains more than one name or IP address FUTRO DC20 1 tries for 5 seconds to connect with the first server If this is not successful FUTRO DC20 1 tries to make a connection with th...

Страница 39: ...y record of the server to which a successful connection was last made If a reset command is issued from the management console this also causes the autoconnect process to restart at the beginning of the cycle The Login Settings window The Login Settings tab contains various settings which refer to the performance within Windows e g Video settings Resolution Colours Login settings User Password mus...

Страница 40: ... exe must be entered in the Program field and C Programme Internet Explorer entered in the Folder field Sleep if idle This setting operates with the firmware of the device and prevents images being burned on the screen The standard screen saver must be used in Windows Device setup The Network tab The Network tab contains the network communication settings and a Ping test tool The following setting...

Страница 41: ...g network connectivity problems For instructions on using the Ping Test utility simply leave the text field blank and click Ping Device setup The Password tab The user can enable or disable the firmware password in the Password tab If this is enabled the device always asks for a password if the user calls up the Device Setup window or tries to interrupt an automatic connection The password protect...

Страница 42: ...ally initiate an immediate update directly from the GUI The last set of options defines the update method from the local subnet by searching a pre defined FTP directory or by updating from a specific file on an FTP server The needed credentials for the FTP methods are then entered below When specifying a particular firmware file the whole path to the file on the FTP server including the filename m...

Страница 43: ...saging window which can be used to display messages on any terminal connected to the same host Non administrator users also have access to several settings through the vSpace system tray icon These include Station Information see above vSpace Send Message see above Browser Acceleration Enables or disables Browser Acceleration to alter browser based streaming media performance FUTRO DC20 1 access d...

Страница 44: ...Using the vSpace Management Console Software Settings local The Software Settings local tree allows you to see and change settings for the host PC 40 Fujitsu Technology Solutions ...

Страница 45: ...on about all the sessions currently active on the vSpace software By clicking on a session in the left window pane you will see two tabs of available information The Application loaded tab shows all the applications running on the selected session Fujitsu Technology Solutions 41 ...

Страница 46: ...ame for the vSpace user session If one is not configured it shows the last user that logged in The Status field shows the session connection status The Client connection field shows the UTMA session and the IP address of the access device used The Display Id field shows the access device s display ID The Hardware Id field shows the access device s virtual hardware ID The Keyboard Id field shows wh...

Страница 47: ... connected to the same host PC The Network Broadcast tab allows you to send a message to an access device that is connected to the same host PC or a different host PC on the same network To view a session s screen select the session and click on the View Station button When viewing a session s screen you may select whether or not to control the mouse and keyboard remotely and whether or not to all...

Страница 48: ...Using the vSpace Management Console Information Settings 44 Fujitsu Technology Solutions ...

Страница 49: ...Using the vSpace Management Console The Product Information tree item shows information about the host s vSpace software Fujitsu Technology Solutions 45 ...

Страница 50: ... Console The License information tree item shows the information entered during the registration process or as shown below how much longer the product will function before registration is required 46 Fujitsu Technology Solutions ...

Страница 51: ...ault amount of time after a shutdown command is issued on the host until the shutdown occurs After the shutdown command is issued on the host the shutdown timer starts Then a window pops up on each access device that tells the users they must logoff since the host is shutting down Each user must save their work Also a window pops up on the host that enables the administrator to abort the shutdown ...

Страница 52: ...te period By default this is set to 5 Support WTSAPI32 Interface Displays whether or not the vSpace software has turned on support for the WTSAPI32 interface This feature is currently disabled Disable background bitmaps under Windows XP Displays whether or not the user is able to set their own background bitmap for their Windows desktop Do not display last user name Displays whether or not the vSp...

Страница 53: ...he device s simple name The device s longer name usually including the manufacturer and model A check box for Allow all users access to every USB port When this is selected all USB ports are connected as if in one hub When the box is not checked a list of available USB ports is displayed where you can select which one s is are to be connected to the selected device This list shows each access devi...

Страница 54: ...river software that is network multiuser aware please test peripherals before deploying Software Settings LAN The Software Settings LAN tree allows you to see and change settings for the host PC and all other PCs on the network that are running the vSpace software Once you select a server in the tree the same settings are present as are in the Software Settings local tree item 50 Fujitsu Technolog...

Страница 55: ...Using the vSpace Management Console Fujitsu Technology Solutions 51 ...

Страница 56: ...item there is a table in the right side of the window that contains information about each access device There is a very wide variety of information available for each access device Clicking on the Columns button enables you to select what columns are displayed You can select a preconfigured group of columns or you can click on the Advanced button to select individual columns to display 52 Fujitsu...

Страница 57: ...pace Management Console Double clicking on an entry in the table brings up the Device Properties window that shows a list of properties and buttons for changing the device s settings Fujitsu Technology Solutions 53 ...

Страница 58: ...The third is enabling and disabling USB on the selected device In the Device Properties window there is a checkbox labeled Enable USB on this device The fourth is the Auto Connect feature It is available under the Connection Settings button in device configuration This feature enables configuring the access device to automatically connect using a specific profile when it is restarted or logged off...

Страница 59: ...Using the vSpace Management Console In the Enter UTMA Device group name window enter the group name and description Fujitsu Technology Solutions 55 ...

Страница 60: ...nsole vSpace 6 Using the NC Console vSpace 6 Starting with version 6 1 2 of the L series vSpace software a new console interface has been introduced This interface is called NC Console 56 Fujitsu Technology Solutions ...

Страница 61: ...tem Properties System uptime The amount of time since last restart Main station AutoLogon Configure an automatic login for the host PC Enable Auto Logon Must be checked to enable this feature User name Password Disconnected session cleanup timeout The number of minutes delay until abandoned user sessions are ended Set to zero to disable Send message policy Disable or limit station to station messa...

Страница 62: ...leration on devices connecting to this host JPG compression ratio 5 95 Allows adjustment of the degree of compression performed on the host for streaming video Higher compression uses more CPU cycles but reduces the network bandwidth required Register future devices in the background Enable to automatically communicate with the registration server as needed Note that a firewall configuration may b...

Страница 63: ...ntroller elements Once the correct USB port has been identified it may be assigned by checking or unchecking the following options Available to all stations Enabled by default this forces all other options to be checked Uncheck to limit availability of the USB port Available on host Toggles the availability of the port for users on the host PC Assigned to following stations Check beside any listed...

Страница 64: ...Activation Status Indicates if the connected device has been properly activated User Name The user account used to log in on this session if logged in Serial Number The serial number of the connected FUTRO DC20 1 device Firmware Version The firmware version number of the connected FUTRO DC20 1 device 10305 1 3 5 Client IP address The IP Address of the connected device Loaded applications A list of...

Страница 65: ...on Bar at the top of the console Option Description Refresh view Send Message Causes a message window to appear on the selected session Disconnect session can be reconnected to later End session log off Start session Launch license wizard Help Links to NComputing support page Fujitsu Technology Solutions 61 ...

Страница 66: ...l only be in the same subnet as the host unless you click on Advanced Settings and specify an IP range to search in outside of the local subnet Right click the L Series category to export the list of devices as a CSV file or create a Device Group for simplified management Double click a device to open the device s firmware setup menu 62 Fujitsu Technology Solutions ...

Страница 67: ...ces use SHIFT or CTRL to select multiple to access the following management features Reset Device Forces the L series device to reboot Update Firmware Forces the L series device to update its firmware based on the configured update method in the device Fujitsu Technology Solutions 63 ...

Страница 68: ...nected to the networking equipment If there is no DHCP server on the current network change to using a static IP address See the section on installing the access device for instructions No Terminal Server found message This occurs when the access device is set to find the host PC and it does not find the host PC where the vSpace software is installed Make sure the vSpace program is installed on th...

Страница 69: ...nd access device are in the same subnet local area network Make sure any firewall or anti virus programs installed in the host computer or network equipment are compatible with the vSpace software TS ERROR INVALID OR NO SERIAL NUMBER This message appears when no serial number exists in the host computer This message does not indicate an error regarding the serial number of the access device See th...

Страница 70: ...is a feature in the vSpace software that keeps disconnected sessions running and available If the user reconnects while a disconnected session for that username is present the software will connect the disconnected session to the new session The user will see the desktop as it was when the disconnection occurred The administrator can configure the software to keep disconnected sessions running and...

Страница 71: ... an access device attempts to connect to the host PC and the number of allowed connections is exceeded this message appears Check how many access devices are connected to the host PC Check what operating system is installed on the host PC Fujitsu Technology Solutions 67 ...

Страница 72: ... on the access device why does it not connect to the host PC and download the firmware A This condition occurs when the host and access devices are on independent subnets An access device can run in this mode but it can only download firmware updates when it is on the same subnet as the host PC Q When I start my access device why does it not automatically update its firmware from the host PC like ...

Страница 73: ...ributed over the web high compression H 264 or MPEG4 delivers small file sizes but if size is not an issue lower compression formats such as MPEG2 require less processing on the server Please create a test clip in one of the supported formats mentioned in the Multimedia section and test it on your intended video player Q The accelerated multimedia feature of the FUTRO DC20 1 sounds like simple mul...

Страница 74: ... mm Height 378 mm Dimensions with box Depth 119 mm Weight Approx 4 1 kg 5 4 kg Storable display modes 15 Pixel error classes according to ISO 13406 2 Class II Electrical data Analogue Positive 0 7 Vss 75 Ω Video Digital Synchronisation Separate Sync TTL positive or negative Horizontal frequency 30 kHz 82 kHz multi scanning Maximum pixel rate 152 MHz Refresh rate 56 Hz 76 Hz Power supply Switches a...

Страница 75: ...ze of the picture are preset at the factory The recommended values are listed in the table below Modes Horizontal frequency Refresh rate Screen resolution 31 5 kHz 60 Hz 640 x 480 37 5 kHz 75 Hz 640 x 480 31 5 kHz 70 Hz 720 x 400 37 9 kHz 60Hz 800 x 600 46 9 kHz 75 Hz 800 x 600 48 4 kHz 60 Hz 1024 x 768 60 0 kHz 75 Hz 1024 x 768 64 0 kHz 60 Hz 1280 x 1024 55 5 kHz 60 Hz 1600 x 900 Fujitsu Technolo...

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