6
4
6.1.1.1.3 Distributor Activities
The distributor should review every claim submitted by a dealer and verify the following:
-
Dealer provided all required information and details.
-
All faulty spare parts were kept or supplied with the claim and were identified.
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The product repaired was under Warranty.
-
The claim is logical in terms of applied solution, time claimed and total claim amount.
A Claim will be approved by the Distributor and included in the Claims report sent to
Friendly, only if all of the above conditions were met.
The Distributor should summarize all approved Warranty claims submitted by the Dealers on
an Excel sheet called Distributor Warranty Claim Form (see appendix A). A separated report
should be formed for every product model (i.e. RL500, RL800, RL550, RL850 and RL1000). At
the top of every report the following should be written:
Distributor name
Country
Product / model
Claim period (month)
The form includes the following details for each claim:
Dealer’s claim number
Product serial number
Date of repair
Date of sale
Parts used
Time claimed (time cost, spares cost and administration cost)
FCS Code (codes describe the failure).
The Distributor should summarize Warranty Claim received from the Dealers on a monthly
basis and send the claim to Friendly Robotics every month for the month preceding it. The Claims
should be submitted to Friendly no later than
90 days
from the date of the repair.
The Distributor should hold the faulty parts for 90 days from repair or until the claim has
been paid, whichever comes first.
6.1.1.1.4 Friendly Robotics Activities
Friendly Robotics will examine every claim. In order to expedite the claim examination
process, all required details should be provided in the Warranty Claims report in order to prevent
delay in the approval process. Whenever it will be deemed necessary by Friendly to analyze a
faulty part, the part should be sent to Friendly. Friendly reserves the right to ask for any faulty
part that was claimed for to be shipped for inspection.
Содержание robomower RL1000
Страница 10: ...1 1 2 1 Robomow bottom view 7 DETAIL A 34 35 36 12 16 14 SEE DETAIL A 39 37 38 3 34 DETAIL A 15 7...
Страница 11: ...1 8 1 2 2 Base top view 41 42 28 25 44 21 27 40 43 17 22 10 5 18 20 8...
Страница 12: ...1 9 1 2 3 Cover top view 45 3 46 2 4 105 7 10 9 6 47 9...
Страница 13: ...1 2 4 Charging Station 10 53 30 48 29 31 54 122 123 29 32 48 49 50 127 51 52 1 10...
Страница 14: ...1 2 5 Gear Case 5 5 42 21 44 57 56 58 22 23 59 61 60 1 11...
Страница 17: ...1 14 1 2 8 Perimeter Switch 73 74 75 76 77 1 2 9 Bumpers 78 10 79 5...
Страница 18: ...15 1 2 10 Front Wheel 83 82 81 80 11 1...
Страница 24: ...1 1 4 3 Odometer Board 19 24 Right odometer board Left odometer board 1 4 4 Drop off Board 82 21...
Страница 25: ...1 5 Wiring layout 1 22 1 5 1 Robomow schematic wiring diagram 109...
