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Tips for troubleshooting

125

Failure to load from card

The card contains no valid data. Wrong card inserted?
Insert a data card.

optimail 30 fails to recognise the card.
Card is defective.
Call the FP after-sales service.

Memory: product
cannot be saved

Memory 1 can not be saved without weight.
The optimail 30 uses the settings saved under MEM1
as power-on default.

Products for which the postage has to be entered
manually (‘Other’ products / DX-mail) cannot be saved
as memory items.

Rate table update
(loading from data centre)

optimail 30 fails to establish a connection to the data
centre.

Check the connection configuration for communication
with the data centre

(see chapter 13.10, page 88)

Check the RSI dial-up number

(see chapter 13.11, page 95)

check the internet address: RSI URL

(see chapter 13.12,

page 97)

For more troubleshooting tips regarding connection
problems please refer to

page 123

Sending system informa-
tion to FP after-sales
service impossible

Problem

Possible cause and remedy

Содержание optimail 30

Страница 1: ...Franking machine Operator Manual optimail 30 ...

Страница 2: ...or Special functions Administration and statistics System settings etc Teleset loading postage Show registers Clear inputs In the home menu holding C CE pressed sets home menu back to default Memory display select saved Royal Mail products Numeric keys Enter numbers Enter letters punctuation and special characters Shift key switch upper lower case letters Arrow keys Navigate Scroll Increase decrea...

Страница 3: ... Adjustment menus ______________________________________24 3 4 9 Pop up windows ________________________________________24 3 5 Text input _____________________________________________25 3 6 Zero test print __________________________________________26 4 Setting the franking imprint _____________________________________28 4 1 Postage Royal Mail product ______________________________28 4 1 1 Setting ...

Страница 4: ...Teleset _____________________________________ 65 11 Account administration ________________________________________ 67 11 1 Setting up a new account ________________________________ 67 11 2 Assigning blocking USER card s for an account _____________ 69 11 3 Viewing and printing account statistics ______________________ 70 11 4 Changing clearing down deleting an account _______________ 70 11 5 Clea...

Страница 5: ... ______________________99 13 13 3 Deleting rate tables ____________________________________100 13 14 Switching automatic endorsement selection on off ___________101 13 15 Integrated scale optional ________________________________102 13 15 1 Zeroing ______________________________________________102 13 15 2 Setting the gravity _____________________________________102 13 15 3 Switching differential w...

Страница 6: ..._________________________ 129 Menu overview ______________________________________________ 131 Glossary ____________________________________________________ 132 Technical Data _______________________________________________ 134 Declaration of Conformity _______________________________________ 137 Index ______________________________________________________ 139 Service _____________________________...

Страница 7: ...Installation Guide to find out how to install and register the optimail 30 The following keywords and symbols identify the safety tips in this Operator Manual Warning indicates a potential hazard which may result in injury Caution indicates a potential hazard that may result in dam age to the optimail 30 or impair the franking process The following symbols and text features are used in this Operat...

Страница 8: ...ower supply conforms to the power requirements shown on the serial number plate of the optimail 30 Make sure the socket for connecting the optimail 30 is close by and easily acces sible at all times Do not remove any parts of the housing Never cover the ventilation slots in the housing Turn off the optimail 30 before cleaning the franking machine or moving it to another location Make sure that no ...

Страница 9: ...u are using an external Francotyp Postalia communication device for optimail 30 Carefully read the product information that came with the GSM Modem Universal Link Box mailcredit Kit Only have maintenance and repair work done by qualified personnel authorised by Francotyp Postalia Otherwise your warranty will be voided You will be liable for any damages ...

Страница 10: ...atform optional Power switch Power connection Modem socket Sealer optional Serial interface 25 pin Display Ventilation slots Power switch Letter guide Letter receiving tray Flap with ribbon cassette behind Card reader with card Catch tray Flap release key ribbon cassette compartment Keyboard ...

Страница 11: ...g imprint the optimail 30 can simultaneously print an advert of your choice and quite like an SMS a text message containing up to date information on the envelope Teleset Load postage into the optimail 30 with the Teleset pro cess fast comfortable and if need be 24 hours a day Protection against unauthorised use Access cards in check card format protect the opti mail 30 against unauthorised use an...

Страница 12: ...he integrated scale that helps you save time when weighing and franking large amounts of similar mail pieces can be enabled with a machine specific code Sealer Manually pass the open envelope through the sealer The moistened flap is pressed down during subsequent franking in the optimail 30 DX feature Franking mail pieces for dispatch by pri vate carrier DX To run InfoPrint a PC based Francotyp Po...

Страница 13: ...and a self check starts The optimail 30 tests and activates all machine components This procedure takes some time and is accompanied by signal tones and display messages Finally the home menu appears The optimail 30 is ready and displays the following franking options The home menu example Dispatch data weight and postage value are set to default values that are saved to MEM1 Current date The adve...

Страница 14: ...ard labelled MASTER allows access to all functions Cards labelled USER allow access to certain functions only Franking to assigned accounts Saving and editing memory items Assigning an advert and a text message to the current account Access control with cards can also be disabled Franking is then possible without access card on all accounts For an overview of all access rights refer to page 129 In...

Страница 15: ... function Arrow keys For scrolling in menus lists etc For cursor movement e g when typing text For increasing decreasing values when changing selected system parameters Memory Display saved settings and select them for franking Enter key Confirm input Acknowledge messages Clear Special function in the home menu Keeping the key pressed approx 2 seconds sets the optimail 30 back to default values in...

Страница 16: ...or the optimail 30 Back key Key pressed briefly back to last menu window Keeping the key pressed approx 2 seconds back to the home menu Numeric keys For typing numbers For typing text account names etc To insert blanks key Available special characters key _ Shift key Switch upper lower case letters during typing ...

Страница 17: ...nput MEM and the memory location number indicate the selected memory item The hourglass symbol appears when the optimail 30 requires some more time e g when updating data Please wait until the procedure is finished Arrows in the status bar indicate the presence of further options that you can select Use the arrow keys to scroll forward or backward Set Postage Set Advert Set Text Message Set Endors...

Страница 18: ...ection menu The way through the menu to reach a function as well as inputs settings for this function are indicated as follows Press the key Select in the menu SYSTEM SETTINGS AUDIBLE SIGNALS To do so scroll down with the key press the multi function key next to SYSTEM SETTINGS and press the multi function key next to AUDIBLE SIGNALS Select the desired setting Press the multi function key next to ...

Страница 19: ...tion key as signment and inform about the current set tings chapter 3 4 2 explains the used symbols The status bar informs of the current operating state and gives additional hints In the home menu you can frank weigh optimail 30 with scale only press the multi function key to go to the product selection menu to change or set a product select an advertising imprint a text message and an endorsemen...

Страница 20: ...ti function key pressed for longer approx 2 seconds Display of current product settings The display left shows the selected dispatch data destination type of mail etc the weight the postage The displayed weight may come from various sources determined by the scale or entered manually during the product selec tion optimail 30 without scale or adopted from the memory or entered manually in the SCALE...

Страница 21: ...e dispatch data of the current product setting step by step using the key Keeping the key pressed for longer approx 2 seconds deletes all selected dis patch data of the current product setting Return to the home menu With the key you go back to the home menu The optimail 30 saves the current product settings to the home menu when the product selection menu is left Menu area for dispatch data Displ...

Страница 22: ...the service functions Use the arrow keys to scroll to the next page and back Use the multi function keys to select the functions Depending on the function a menu with further options an adjustment menu a list or the like appear Pressing the key always returns you to the higher level menu A quick overview of the Menu is provided on page 131 Other functions scroll with arrow keys ...

Страница 23: ...bol in the caption can indicate a certain operating state In the example shown the printer symbol indi cates the list can be printed The status bar indicates useful additional functions For the advanced user Keeping the multi function key pressed for approx 2 seconds in some lists displays a preview and gives you access to a choice of administrative functions For example from the text message list...

Страница 24: ...e _indicates a box where you can type text or numbers The caption displays the menu s title A symbol in the caption can indicate a certain operating state The status bar informs of special features and gives additional hints Adjustment menus can also comprise graph ical elements for visualisation 3 4 9 Pop up windows A pop up window prompting for input opens for some settings Messages also appear ...

Страница 25: ...the desired character appears in the display After a short time the cursor jumps one digit to the right You can now type the next char acter Switching upper lower case letters Press the key Inserting line breaks You always enter a line break manually Press the key Deleting characters Use the arrow keys to position the cursor on the character to be deleted Press the key to delete the character Inse...

Страница 26: ...ractice to use envelopes of reasonable quality as this will ensure a per fect franked impression every time for more envelope specifications please refer to page 136 of this manual In the home menu briefly press the multi function key next to The optimail 30 opens the product selection menu Use the arrow key to scroll until the OTHER products option appears Select OTHER Select ZERO TEST ...

Страница 27: ...on the letter receiving tray side to be printed face up the folded edge must touch the letter guide Push the sheet in direction of the arrow until the optimail 30 feeds the sheet A roller pushes the sheet against ribbon and print head and printing starts as soon as the letter sensor detects the sheet The optimail 30 prints the zero test print and ejects the imprinted sheet to the right Folded edge...

Страница 28: ...ail etc and the indicated weight to automatically set the postage i e the price for the Royal Mail product The following chapters describe in detail how to set the dispatch data Read chapter 4 1 1 if you wish to select all dispatch data anew chapter 4 1 2 if you wish to change modify the current setting How to set the weight depends on your optimail s equipment Simply put your mail pieces on the s...

Страница 29: ... Chapter 8 describes the memory function 4 1 1 Setting a new product In the home menu Press the key next to briefly The optimail 30 opens the product selection menu The display area for the current prod uct setting is empty You can now select the desired dispatch data Selecting dispatch data The optimail 30 successively prompts you to specify all necessary details destination type and so on Select...

Страница 30: ...ht optimail 30 without integrated scale An optimail 30 without integrated scale prompts you to enter the weight in a pop up Enter the weight Confirm with the key optimail 30 with integrated scale Using the integrated scale you can determine the weight at any point in time either in the product selection menu or in the home menu Read chapter 4 1 3 Destination Type Format The example shows the follo...

Страница 31: ...is is RECORDED DELIVERY in the example The selected special service is shown in the display area display left The selected special service is also inverted in the menu area display right You can select several special service items The optimail 30 supports you in observing postal regulations and does not permit any illegal combinations You can press the appropriate multi function key to deselect a...

Страница 32: ...and weight e g First Class Letter A flashing postage indicates special fea tures of the product setting e g country spe cific particularities dispatch with selected settings not permitted in all countries Please contact Royal Mail to be informed of the latest regulations The optimail 30 may use a pop up to prompt you for additional entries For example you have to enter the value of the mail piece ...

Страница 33: ... and displays the current product settings In the product selection menu you can make additions to the current settings e g choose special services or delete the current setting step by step and select new dispatch data How to change the dispatch data Use the key to delete the current settings step by step as far as necessary In the example the Letter format setting is to be changed to Packet Sele...

Страница 34: ...tied beforehand You must therefore empty the scale platform before you place a new mail piece to be weighed You can weigh your mail pieces in the home menu as well as in the product selection menu Place the mail piece on the scale platform A beep signals the scale has determined the mail piece weight Note This tone cannot be heard if the optimail 30 audible signal was disabled The weight determine...

Страница 35: ...d scale Press the key Select in the menu SCALE AND POSTAGE RATE MAINTENANCE MANUAL WEIGHT ENTRY Enter the weight Press SAVE to register the displayed weight Keep the key pressed for approx 2 seconds The optimail 30 returns to the home menu the new weight is set This weight remains set until you put a mail piece on the scale optimail 30 with scale or change the product settings enter a new weight i...

Страница 36: ...age value manually In the home menu Press the key next to briefly The optimail 30 opens the product selection menu Select OTHER products Select the desired option In the example PARCEL FORCE WORLD WIDE FRANK PAY The optimail 30 opens a pop up for entering the postage Enter the postage for the selected product Confirm with the key Press the key to return to the home menu The postage is set for fran...

Страница 37: ... the key next to You see a list with all available endorse ments Select the desired endorsement In the example it is First Class endorsement No 1 The optimail 30 returns to the home menu The endorsement is set Quick results for the advanced user In the home menu Type the desired endorsement number The number is displayed in the status bar Confirm with the key next to ...

Страница 38: ...a will supply USER cards with an advert of your choice The advert is read from the card as soon as the card is inserted Setting the advertising imprint In the home menu Press the key next to You see a list with all available adverts Select the desired advert In the example it is Trade show advert No 3 The optimail 30 returns to the home menu The advert is set Quick results for the advanced user In...

Страница 39: ...the advert on the USER card as the default advert for this account see page 68 The advert is then used for the franking imprint immediately after the USER card is plugged 4 4 Text message You can print text messages similar to SMS The text will appear on the very left of the franking imprint A text message may contain up to 5 lines with about 20 charac ters each When franking without an advert the...

Страница 40: ...t message number The number is displayed in the status bar Confirm with the key next to Creating and changing texts In the list of text messages Press the key for the text that is to be modified or not assigned yet until the menu displays TEXT MESSAGE MANAGER To modify an available text Select CHANGE Type the desired text SAVE the new text If you are not familiar with the text input function of th...

Страница 41: ...ard The optimail 30 does not allow backward dating for franking Setting the mailing date In the home menu Press the key next to Type the new date Press USE to set the date The optimail 30 returns to the home menu The mailing date is set Quick results for the advanced user In the home menu Type the date The numbers you typed are displayed in the status bar Confirm with the key next to ...

Страница 42: ...nual 42 Resetting the date to the current date In the home menu Press the key next to Press TODAY to set the current date Press USE to set the date The optimail 30 returns to the home menu The current date is set for franking ...

Страница 43: ...t must always be selected for franking The current setting is visible in the home menu you can recognise it by the symbol Setting the account via an access card Insert the USER or MASTER card in the card reader The chip on the card must face the rear Push in the card against a slight resistance all the way to the stop You can feel the card snap in The optimail 30 sets the account of the access car...

Страница 44: ...t names and numbers Select the desired account In the example Customer Service account No 7 The optimail 30 returns to the home menu The account is set You can only select those accounts that were set up for using Unselectable accounts are tagged Not Assigned Quick results for the advanced user In the home menu Type the desired account number The number is displayed in the status bar Confirm with ...

Страница 45: ...print In this case frank the empty envelope or use the special FP double labels Use envelopes with as smooth a surface as possible This gives the best printing results Make sure the letters do not contain any staples or paper clips in the imprinting area Jog the top edge of the envelopes on a flat surface prior to franking By aligning the letter contents at the top edge you create a smooth area fo...

Страница 46: ...etter receiving tray side to be printed face up address field is visible the top edge must touch the letter guide Push the letter in direction of the arrow until the letter sensor detects the letter A roller pushes the sheet against ribbon and print head and printing starts as soon as the optimail 30 detects the letter The illustration shows the approximate posi tion where the optimail 30 starts f...

Страница 47: ... the double labels on the letter receiving tray side to be printed face up the long edge must touch the letter guide Push the double label in direction of the arrow until the letter sensor detects the double label The illustration shows the approximate posi tion where the optimail 30 starts feeding the double label The imprinted double label is ejected to the right ...

Страница 48: ...differential weighing mode For extensive information on how to set the franking imprint see chapter 4 For enabling the optional differential weighing feature please refer to chapter 13 17 2 on page 106 Setting the differential weighing mode Press the key Select in the menu SCALE AND POSTAGE RATE MAINTENANCE DIFFERENTIAL WEIGHING ON OFF DIFF WEIGHING ON SAVE See also chapter 13 15 3 page 103 Keep t...

Страница 49: ...ps indicate that the scale has recognized that a load was placed on the platform Note The feedback signal cannot be heard if the optimail 30 audible signal was disabled No weight and postage are displayed in the home menu Remove one letter from the stack or from the box The optimail 30 determines the change in weight and calculates the postage A beep acknowledges this action No weight is displayed...

Страница 50: ...nk the letter as usual Handle the remaining letters in the same way When you empty the scale platform the optimail 30 asks you if the set weight is to be used for franking Acknowledge with YES to frank the last letter of the stack Or Press NO to discard the weight e g be cause you removed the empty box last The optimail 30 does not determine a post age value Differential weight weight of the lette...

Страница 51: ...menu For activation of the DX feature in your optimail 30 please contact the FP after sales service or your local sales agent Special features of the DX mode The optimail 30 captures DX franking procedures in a separate counter for the second carrier The postage costs for DX franking proce dures are settled directly with the private carrier The postage calculation function of the optimail 30 and t...

Страница 52: ...to The optimail 30 switches to DX mode The status bar indicates that the optimail 30 is ready for franking in DX mode in the following way Ready to meter Second Carrier If a flexiscale external FP postal scale is connected to the optimail 30 At the flexiscale switch from Royal Mail to DX The set carrier will be transmitted to the optimail 30 and the appropriate mode will be set automatically Pleas...

Страница 53: ...rt text message endorsement and date Make the settings exactly as described for Royal Mail franking procedures see chapter 4 on page 28 When the optimail 30 is ready for franking in DX mode Position the mail piece as usual and frank it Switching DX mode off returning to Royal Mail mode In the home menu Press the key next to The optimail 30 switches to Royal Mail mode Ready for franking in DX mode ...

Страница 54: ...the counter states Press Select in the menu SYSTEM INFORMATION SECOND CARRIER You see the number and the total value of all DX franking imprints as well as the DX license number Printing the DX report Load an empty sheet or a double label The optimail 30 prints a report with the DX information Only FP after sales service is authorised to reset the DX counter System Information Second Carrier ...

Страница 55: ...il stamp date as desired Backdating is permissible Read page 41 to find out how to set the date The time is included in incoming mail stamps with the current date only Stamping incoming mail Position the incoming mail with the side to be printed face up The optimail 30 prints the incoming mail stamp and ejects the mail piece to the right The incoming mail stamp shown to the left bears date and tim...

Страница 56: ...le for all commercially available gummed envelopes whose flaps are not longer than 78 mm Please note that we can assure reliable sealing results only when you use Francotyp Postalia sealit sealing liquid The present chapter explains how to use the sealer Please refer to chapters 4 and 5 on how to set the franking imprint and frank Moistening the envelope flap Hold the letter with the open flap fac...

Страница 57: ...ection until the optimail 30 feeds and franks the letter Sealing moistened envelope flaps We recommend that you firmly press on the envelope flaps after franking to make sure the envelopes are firmly sealed Stroke your hand firmly over the enve lope s letter stack s flap area Large sized mail pieces You best guide large sized mobilises with both hands during moistening You should support the mail ...

Страница 58: ...able is available from Francotyp Postalia Warning Read the Operator Manual of your FP postal scale before you con nect it to the optimail 30 Pay special attention to the information on how to safely operate the FP postal scale Turn off the optimail 30 Turn off the FP postal scale Plug the 25 pin interface cable supplied by Francotyp Postalia to the 25 pin interface on the optimail 30 and tighten t...

Страница 59: ...her settings for the franking imprint advert text message etc When the optimail 30 displays the home menu Place the mail piece on the scale platform of the FP postal scale The scale determines the weight and trans fers this data to the optimail 30 The weight appears in the home menu The optimail 30 uses the displayed weight and the selected dispatch data to determine the postage Frank the mail pie...

Страница 60: ...roduct based on the valid rate table The optimail 30 thus ensures your postage values are correct even when rate tables have changed price changes In the MEMORIZED RATES menu you can save and delete memory items overwrite them with a new assignment and assign them names of your choice 8 1 Setting postage Royal Mail product using the memory Press the key You see a list with all available memory ite...

Страница 61: ... display left shows the old assign ment Adopt the current product settings with NEW The new assignment is shown Press SAVE to save the current assign ment as memory item Memory 1 The optimail 30 uses the settings saved under Memory 1 as power on default Memory 1 can not be saved without weight Select memory 1 4 9 New Memorized Rates Save Functions in the NEW MEMORIZED RATE menu and their meanings ...

Страница 62: ... the memory the name of which you wish to change Use RENAME to open the menu for the memory names With NEW NAME you can delete the entire name shown Type the desired name In the example this is UK Parcel Press SAVE to save the name The memory item selection list now shows this name instead of the saved setting For notes on how to type text see page 25 New Name Select memory 1 4 9 Rename Memorized ...

Страница 63: ...y Select in the menu MEMORIZED RATES Select the memory you wish to delete Press DELETE to delete the saved setting The memory list indicates Not Assigned Memory 1 cannot be deleted permanently After switching the machine on memory 1 again has the assignment determined by the rate table Select memory 1 4 9 Delete Memorized Rates ...

Страница 64: ... register states Printing registers Load an empty sheet or a double label as usual The optimail 30 prints the register report DX frankings will not be captured by the registers The registers store the following information DESCENDING R1 Postage still available ASCENDING R2 Total value of all franking imprints performed CONTROL TOTAL R3 Sum total of all loaded sums TOTAL ITEMS R4 Total number of fr...

Страница 65: ...ication with the data centre via a PC network mailcredit web access via a PC and the Francotyp Postalia mailcredit software The Teleset procedure as such runs in the same manner regardless of the type of connection to the Teleset Data Centre in use Regular contact with the Teleset Data Centre For safety reasons Royal Mail demands that the franking machine connects with the Teleset Data Centre at r...

Страница 66: ...amount to be loaded Or Use CHANGE to open the menu for the amount to be loaded Type the desired amount Confirm with LOAD The optimail 30 displays the set amount for checking purposes To load the displayed amount Use LOAD to establish the connection to the Teleset Data Centre Loading continues automatically You can monitor the progress in the display Please stand by Data exchange takes some time Th...

Страница 67: ...MASTER card MASTER account Refer to chapter 5 1 on page 43 on how to select accounts for franking 11 1 Setting up a new account Press the key Select in the menu ACCOUNT ADMINISTRATION DISPLAY EDIT NEW Select a NOT ASSIGNED account in the list The optimail opens the procedure for setting up the account Simply follow the instructions on the display The optimail 30 successively prompts you to specify...

Страница 68: ... the card is selected The advert from the USER card always appears at the end of the list Prerequisites The account is set up The USER with advert card must be assigned to the account and inserted Default Text Message NO DEFAULT The text message selected last remains set in the home menu when you select an account WITHOUT TEXT MESSAGE The selection made automatically becomes effective when you cha...

Страница 69: ... which a card is to be programmed Use CHANGE to open the procedure for changing the account parameters Press CONTINUE until the menu for card assigning blocking appears Select NEW CARD to assign the account a USER card or BLOCK CARD all USER cards for this account Follow the instructions on the display to assign a USER card Complete the procedure of changing account parameters with SAVE You can ov...

Страница 70: ...t software tool from Francotyp Postalia you can collect and archive account data comfortably on the PC For further information please refer to chapter 13 17 3 on page 107 11 4 Changing clearing down deleting an account Press the key Select in the menu ACCOUNT ADMINISTRATION DISPLAY EDIT NEW Select the account to be changed The ACCOUNT ADMINISTRATION menu appears The display left indicates the cur ...

Страница 71: ...meaning CLEAR DOWN Clears down all incurred postage data Postage used and the number of franking imprints performed Items for the account shown DELETE Deletes the account shown including all account data CHANGE Opens the procedure for changing the account parameters name default advert etc The optimail 30 successively displays the parameters you are authorised to change You can keep or change the ...

Страница 72: ...ng down all accounts Press the key Select in the menu ACCOUNT ADMINISTRATION CLEAR DOWN ALL Following a security prompt the postage used and the number of franking imprints are cleared down for all accounts Clear Down All Account Administration ...

Страница 73: ...oad new imprint data from chip card The following chapters explain the functions in more detail 12 1 Loading imprint data from card You can easily load imprint data e g adverts from chip card Order the desired imprints from Francotyp Postalia Press the key Select in the menu LOAD FROM CHIP CARD Remove the access card MASTER Insert the card with imprint data The optimail 30 shows all imprint data s...

Страница 74: ...the menu IMPRINT MANAGEMENT MANAGE ADVERTS Select the desired advert The ADVERT MANAGER menu shows a simplified graphical preview of the advert You can RENAME or DELETE the advert Functions in the LOAD FROM CARD menu and their meaning LOAD ALL Loads all data from the card into the optimail 30 SELECT optimail 30 prompts for each imprint Do you want to load YES NO When you have answered all prompts ...

Страница 75: ...Type the desired text SAVE the displayed text Refer to page 25 for detailed information on how to enter text Functions in the ADVERT MANAGER menu and their meaning RENAME Opens the menu where you can change the name You can change the name that appears in the home menu and in the advert lists as you like For notes on how to type text see page 25 DELETE Deletes the advert on display after a securit...

Страница 76: ... or DELETE the displayed text Manage Text Messages Select text message Imprint Management Change Delete Functions in the TEXT MESSAGE MANAGER menu and their meaning CHANGE Opens the menu where you can edit the text You can move the cursor in the text and delete or insert characters at the indicated position For notes on how to enter text see page 25 DELETE Deletes the text after a security prompt ...

Страница 77: ...NAGE ENDORSEMENTS Select the endorsement to be deleted DELETE the selected endorsement Manage Endorsements Select endorsement Imprint Management Delete Functions in the EDIT ENDORSEMENT menu and their meaning DELETE Deletes the endorsement after a security prompt USE Selects the endorsement for franking ...

Страница 78: ...ostalia please data to the FP after sales service Modem Telephone Rate Table Security Device System Ink Ribbon Endorsement Statistics Second Carrier Ethernet Universal Link Box All Information send System Information Available reports and information MODEM TELEPHONE Modem name and dialling parameters of the internal modem Saved telephone numbers RATE TABLE Available rate tables and validity SECURI...

Страница 79: ...er functions you can reset the item counter to zero or use it as a daily or job counter DX frankings will not be counted Press the key Select in the menu ITEM COUNTER CLEAR DOWN clears the displayed coun ter state without security prompt SECOND CARRIER Information on DX feature DX license total number and total value of all DX frankings performed ETHERNET Information on the network connection UNIV...

Страница 80: ...rn ing function SAVE the setting shown 13 4 Setting the access rights Caution Disabling the access rights will disable the account access restric tions Every user can frank on all accounts You can only change the access rights status if the MASTER card is fitted Press the key Select in the menu SYSTEM SETTINGS ACCESS RIGHTS The ACCESS RIGHTS menu appears The current access rights setting is shown ...

Страница 81: ...ASE to adapt the display contrast You can see the change immediately in the display Change settings until you can easily read the display SAVE the setting Access rights possible settings and their meaning ON Franking is possible with a valid access card MASTER or USER only OFF No access restrictions for franking Franking is possible without access card on all accounts Display Contrast Increase Dec...

Страница 82: ...ltogether Press the key Select in the menu SYSTEM SETTINGS AUDIBLE SIGNALS Use ALL SIGNALS OFF ALL SIGNALS ON or JUST WARNINGS to adapt the cur rent setting SAVE the setting shown Audible Signals All Signals Off On Just Warnings System Settings Save Audible signals possible settings and their meaning ON Audible signal with each keypress with each message OFF No audible signals WARNINGS ONLY Import...

Страница 83: ...mer time Use the Time Zone function to set the applicable local time The FP after sales service is responsible for making changes to the basic setting and for correcting larger time offsets 13 7 1 Correcting the time Press the key Select in the menu SYSTEM SETTINGS CLOCK CALIBRATE CLOCK You will see the current time and the set correction Use 2 SECONDS 2 SECONDS to correct the time You can set the...

Страница 84: ...FF If the automatic changeover is turned off Change the summer time setting by hand SAVE the setting shown Summer time On Off Save Clock Summer Time Changeover System Settings Automatic On Off If Automatic Off is set Summer time changeover possible settings and their meaning Automatic ON The optimail 30 automatically corrects the time when summer time starts and ends OFF The optimail 30 does not a...

Страница 85: ...e zone For use in United Kingdom select GMT UTC WET no time offset SAVE the setting shown 13 8 Stand by 13 8 1 Changing the stand by time The stand by time is the time after the last franking procedure or the last keypress the optimail 30 waits until it switches to the clock display The factory setting is 5 minutes Press the key Select in the menu SYSTEM SETTINGS STANDBY TIME Type the desired time...

Страница 86: ...TINGS TIMEOUT RESET TO MEMORIZED RATE 1 Switch automatic reset ON or OFF SAVE the setting shown Timeout Reset to Memorized Rate 1 On Off System Settings Save Timeout Reset to Memorized Rate 1 possible settings and their meaning ON After reactivating the optimail 30 from stand by the product dispatch data and weight saved under memory 1 MEM1 is set OFF The optimail 30 keeps the current last product...

Страница 87: ...erts etc remain unchanged Switching the user interface to German Press the key Select in the menu SYSTEM SETTINGS CHANGE LANGUAGE Select the language DE German Save the language setting SPEICHERN Switching the user interface to English Press the key Select in the menu SYSTEMEINSTELLUNGEN SPRACHE UMSCHALTEN Select the language EN English SAVE the language setting Change Language de System Settings ...

Страница 88: ... an existing PC network Web access via a personal computer PC and the Francotyp Postalia mailcredit software You can order the respective mailcredit Kit for the optimail 30 franking machine from Francotyp Postalia Please refer to chapter 13 10 4 on how to con figure the connection 13 10 1 Internal modem You must set the parameters for the internal modem of the optimail 30 to match your telephone c...

Страница 89: ...od if applicable the exchange digit if applicable Choose the setting applicable to your telephone connection Press CONTINUE to set the displayed parameter Finally the optimail 30 displays a summary of the modem parameters If the modem parameters shown are correct SAVE The table on the next page shows and explains the possible settings Internal Modem Select Phone type Save Continue ...

Страница 90: ...M Modem Refer to chapter 13 11 on page 95 Modem parameters possible settings and their meaning Phone type DIRECT LINE optimail 30 is connected to a direct line EXTENSION optimail 30 is connected to an extension Access method extension only EXCHANGE DIGIT Defines how the exchange is dialled from the extension Usually you would dial EXCHANGE DIGIT The hook flash time of the internal modem has been f...

Страница 91: ... menu MODEM AND TELEPHONE NUMBERS SET MODEM PARAMETERS optimail 30 opens the procedure where you configure the connection to the data centre Press CONTINUE to proceed optimail 30 performs a scan for available communication devices and offers them in a selection list Select GSM MODEM Enter the PIN of your modem s SIM card at least 4 digits at most 8 digits SAVE the connection configuration Connecti...

Страница 92: ...etwork configuration you received from Francotyp Postalia This information will help you select the appropriate set tings for your network To become familiar with terms and abbreviations related to network installa tion and the different processes of network configuration including network parameters to be specified refer to the Francotyp Postalia home page www francotyp com Install the Universal ...

Страница 93: ...ine optimail 30 to a personal computer PC and thereby via the internet to the data centre The fast online connection replaces the analogue modem of the franking machine To operate mailcredit you must configure the connection to the data centre via GSM Modem as an external communication device Please read the mailcredit manual with regard to installation and operation of the mailcredit software You...

Страница 94: ...DEM AND TELEPHONE NUMBERS SET MODEM PARAMETERS optimail 30 opens the procedure where you configure the connection to the data centre Press CONTINUE to proceed optimail 30 performs a scan for available communication devices and offers them in a selection list Select GSM MODEM Enter a PIN e g 1234 Note You can type any PIN with 4 to 8 digits SAVE the connection configuration GSM Modem Enter PIN Save...

Страница 95: ...g a dial up number Press the key Select in the menu MODEM AND TELEPHONE NUMBERS CHANGE DIALUP NUMBERS Select the dial up number to be changed The optimail 30 opens the menu where you can change the stored dial up numbers Change the stored dial up number or type a new number SAVE the displayed dial up number Select the number to be changed Type the dial up number Change Dialup Numbers Modem and Tel...

Страница 96: ...ices Infrastructure The optimail 30 dials this number for remote services e g loading a new rate table sending data to FP after sales service OMI2 The optimail 30 dials this number for Online Meter Initialisation ORDERLINE Use this dial up number to order accessories and consumables To display the number MENU ORDERLINE SERVICE Help line dial up number For your questions and issues regarding optima...

Страница 97: ... loading Changing an internet address Press the key Select in the menu MODEM AND TELEPHONE NUMBERS CHANGE INTERNET ADDRESSES Select the internet address URL to be changed The optimail 30 opens the menu where you can change the stored address Change the displayed address Or Use NEW URL to delete the address Type the new address SAVE the displayed address Refer to page 25 for information on how to t...

Страница 98: ...formation on the current rate table select SYSTEM INFORMATION RATE TABLE in the menu see also page 78 13 13 1 Loading rate tables from card A new rate table card is available on order from Francotyp Postalia Keep the card with new rate table ready Press the key Select in the menu LOAD FROM CHIP CARD Remove your access card MASTER Insert the data card containing the new rate table Confirm the secur...

Страница 99: ... in menu MODEM AND TELEPHONE NUMBERS please read chapters 13 10 to 13 12 Press the key Select in the menu SCALE AND POSTAGE RATE MAINTENANCE UPDATE RATE TABLE To start the loading process Confirm the security prompt by pressing CONTINUE Carefully read all displayed information and follow the instructions The update procedure runs automatically You can monitor the progress in the display Please sta...

Страница 100: ...ss the key Select in the menu SCALE AND POSTAGE RATE MAINTENANCE DELETE RATE TABLE If you really want to delete all rate tables cur rently stored in the optimail Confirm the security prompt with YES All rate tables saved in the optimail 30 will be deleted At the same time the optimail 30 deletes the memory items Before you can frank again you must load a new rate table Delete Rate Table Scale and ...

Страница 101: ...AVE the setting shown Automatic Endorsement Selection Automatic On Off Scale and Postage Rate Maintenance Save Automatic endorsement selection possible settings and their meaning ON During postage calculation the optimail 30 selects an appropriate endorsement on the basis of the selected product and sets it for franking The optimail 30 does not print an endorse ment if a suitable endorsement is no...

Страница 102: ...oed appears in the display for some seconds The scale is zeroed as soon as the message disappears 13 15 2 Setting the gravity To determine the weight the scale measures the gravity between the earth and the object on the scale platform This force depends on the latitude and the distance to the geocentre To have the exact weight displayed you must therefore specify the location of your franking mac...

Страница 103: ...ng mode SAVE the setting shown The selected weighing mode remains in effect until you change the setting in the menu DIFFERENTIAL WEIGHING again Differential Weighing On Off Diff Weighing On Diff Weighing Off Scale and Postage Rate Maintenance Save Differential Weighing possible settings and their meaning ON The optimail 30 determines the weight of a mail piece after removing it from the scale pla...

Страница 104: ...enu SYSTEM SETTINGS CREATE MASTER CARD Remove your MASTER card Insert an empty MASTER card The optimail 30 generates the new MASTER card Alternatively you can simply insert an empty MASTER card The optimail 30 then displays a prompt if you want to create a new MASTER card For this to work the optimail 30 must show the home menu Create Master Card System Settings ...

Страница 105: ...thorisation code which you can order from Francotyp Postalia The optimail 30 with integrated scale features 9 memory items as standard Press the key Select in the menu SYSTEM SETTINGS ENABLE EXTENDED MEMORIZED RATES Enter the authorisation code Press CONTINUE to confirm your input The additional memories are activated From now on there are 9 memories available You can reduce the number of memories...

Страница 106: ...FFERENTIAL WEIGHING ENABLE DISABLE Enter the authorisation code Press CONTINUE to confirm your input The optimail 30 unlocks the function Differential weighing Please refer to chapter 13 15 3 on how to switch on off the differential weighing mode For information on how to use the differential weighing mode please refer to chapter 6 You can disable the differential weighing feature The steps are th...

Страница 107: ...int func tion is enabled on the optimail 30 You can order the machine specific authorisation code along with the custom interface cable for connection to a PC from Francotyp Postalia Press the key Select in the menu SYSTEM SETTINGS INFOPRINT ENABLE DISABLE Enter the authorisation code Press CONTINUE to confirm your input The InfoPrint function is activated Current status On The optimail 30 frankin...

Страница 108: ...e menu SYSTEM SETTINGS REMOTE SERVICE SETTINGS ENABLE SEND DIAGNOSTICS WITH TELESET Use ON OFF to set the desired data transmission parameters SAVE the setting shown Remote Service Settings Enable Send Diagnostics with Teleset System Settings On Off Save Send diagnostics with Teleset possible settings and their meaning ON recommended With each loading postage Teleset the optimail 30 transmits all ...

Страница 109: ...rocker with moistening felt optimail 30 with sealer Replacing the absorption felt optimail 30 with sealer 14 1 Cleaning the franking machine Warning Make sure that no liquids or foreign objects penetrate the interior of the optimail 30 If this happens pull out the power plug immediately Have the optimail 30 checked by a service technician before using it again Turn off the franking machine Unplug ...

Страница 110: ...for such products Open the flap of the ribbon cassette com partment by lightly pressing the release catch The flap swings up automatically Holding it as shown in the illustration pull out the used ribbon cassette in arrow direc tion Take the new ribbon cassette from the packing A cardboard strip may be present in the ribbon cassette as transport fixture see the illustration If present Remove the c...

Страница 111: ... thicker and prematurely fill the take up ribbon spool Place the ribbon cassette on the letter receiving tray with the ribbon facing down wards Hold the ribbon cassette as shown in the illustration and carefully insert it in the cas sette slot The cassette must easily slide into the cassette slot Insert the cassette until the latch snaps in Close the flap You can feel the lock snap in Cassette lat...

Страница 112: ...Swing up the rocker with the moistening felt Thoroughly rinse absorption and moisten ing felts under running water Wipe the housing with a damp cloth You can also use a commercially available washing up liquid Fill the sealer see page 113 Dry the sealer Connect the sealer to the franking machine For further information on how to connect the sealer to the franking machine please refer to the Instal...

Страница 113: ...the rocker with the moistening felt The filler hole for topping up the sealer is now accessible Fill the sealer with sealit This special sealing liquid is available from Francotyp Postalia Using tap water is possible Note however that the sealing process may be less reli able when using water Check the liquid level The liquid level in the sealer should roughly reach to the Max mark Swing down the ...

Страница 114: ...n the left side and pull the sealer away to the left Empty the water reservoir Removing the rocker with moistening felt Slightly tilt the rocker and pull it off in an obliquely upward direction Removing the absorption felt Grip the absorption felt with pliers or tweezers and pull it out upwards Rocker with moistening felt Absorption felt ...

Страница 115: ...until it reaches the stop in the contour Evenly push the arched absorption felt with your hand into the water reservoir Make sure that the felt is correctly seated in par ticular at the edges The stop in the posi tioning contour must fit precisely in the opening of the letter receiving tray As a final measure stroke with your finger over the felt repeatedly to eliminate any irregularities Position...

Страница 116: ...r such that the two clips engage on the bolts Check Check the correct seat The absorption felt must be perpendicu larly suspended in the water reservoir Its lower edge should roughly reach the bottom The gap between rocker and sealer housing must be uniform The rocker must neither jut out nor touch the hous ing Fill the sealer see page 113 Connect the sealer to the franking machine For further inf...

Страница 117: ...ower cable Remove the modem cable if present Push the spring on the connector and pull the connector out of the modem socket Unplug connection cables to optional components e g GSM Modem Undo the screwed connection and care fully unplug the connection cable from the serial interface Remove the catch tray Slightly lift the franking machine on the right side and pull the catch tray away to the right...

Страница 118: ...e franking machine Press the clip lock on the battery compart ment cover in the direction of the arrow and remove the battery compartment cover Remove exhausted battery Insert new battery 90 4701 8004 00 Consider the polarity The symbols in the battery compartment indicate the correct position Close the battery compartment Clip lock Battery compartment cover ...

Страница 119: ...h accessories catch tray scale platform sealer Reestablish all cable connections You can now use the franking machine again For further information on how to install the catch tray scale platform and sealer and how to connect the machine please refer to the Installation Guide ...

Страница 120: ...ns of the display information and the hints given in the present Operator Manual Problem Possible cause and remedy general errors Blank display Check whether the power cable is plugged in correctly and the power switch is turned on Functions are missing in the display Access to these functions is not possible with the access card inserted Consider the access rights see pages 129 to 131 optimail 30...

Страница 121: ...ct postage value ist set because dispatch data incomplete or weight is missing Check product settings see chapter 4 1 page 28 Ribbon cassette is missing Insert new ribbon cassette see chapter 14 2 page 110 The last postage loading last connection to the Tele set Data Centre was too long ago Perform Teleset function see chapter 10 page 65 Amount of 0 is sufficient Imprint quality e g imperfections ...

Страница 122: ...it at least one minute Turn the optimail 30 on again If these measures fail to correct the error Call the FP after sales service Set the weight manually see chapter 4 1 4 page 35 Scale fails to detect zero point Zero the scale see page 102 Scale operates in the Differential weighing mode The weight is determined upon emptying the scale platform see chapter 6 page 48 The scale platform was still oc...

Страница 123: ... selected dispatch data Select other dispatch data or change the weight weigh the mail piece with Teleset postage loading Desired amount cannot be loaded Impermissible amount Change amount and repeat loading see page 65 No access to Teleset function Current account has no permission to load postage optimail 30 fails to establish connection to the Teleset Data Centre Check the connection configurat...

Страница 124: ...alled correctly and connected to optimail 30 See optimail 30 Installation Guide and the product information that came with the ULB Turn on optimail 30 again and restart Connection Configuration If you cannot solve the problem Call the FP after sales service Connection Configuration mailcredit connection cannot be set up GSM Modem is not offered in the list mailcredit is not active Start mailcredit...

Страница 125: ...e has to be entered manually Other products DX mail cannot be saved as memory items Rate table update loading from data centre optimail 30 fails to establish a connection to the data centre Check the connection configuration for communication with the data centre see chapter 13 10 page 88 Check the RSI dial up number see chapter 13 11 page 95 check the internet address RSI URL see chapter 13 12 pa...

Страница 126: ...Clean sealer see chapter 14 3 1 page 112 Fill sealer see chapter 14 3 2 page 113 Moistening felt is worn Replace rocker with moistening felt see chapter 14 3 3 page 114 Absorption felt is worn Replace absorption felt see chapter 14 3 3 page 114 Moistening felt incorrectly seated in the rocker Correct moistening felt position see page 127 Absorption felt incorrectly seated in the sealer Surface is ...

Страница 127: ... jumping out Push the long moistening felt side fully underneath the clamping strip such that the felt s recesses are perfectly aligned with the rocker stop edge and both moistening felt outer edges uni formly project over the rocker edge by approximately 1 2 mm See illustration Carefully displace the moistening felt in the clamping strip if necessary Reattach the rocker on the sealer see page 116...

Страница 128: ... disposal of the franking machine When withdrawing the optimail 30 franking machine all relevant postal services must be signed off properly For withdrawal and disposal of your franking machine please contact the Francotyp Postalia after sales service ...

Страница 129: ...clear down Accounts delete Accounts preset advert text message only your own Accounts release Teleset access Accounts setting up Accounts view statistics Franking DX mail Franking to all accounts Franking to the assigned account Incoming mail stamp Item counter display clear down Load data from chip card adverts rate table Memorised rates administration Register display print Appendix ...

Страница 130: ...31 Rename adverts System information display print System settings not all not all not all Teleset load postage if released Text messages edit delete Update rate table USER cards create block Zero test print postage value 0000 Status Functions Without access card With USER card With MASTER card Access with card OFF ...

Страница 131: ...Appendix Menu overview 131 Menu overview ...

Страница 132: ...al System for Mobile Communications Describes a mobile communication standard Label Special self adhesive label which you can frank and stick onto your mail pieces Necessary for large heavy and thick mail pieces Only use double labels from Francotyp Postalia with the optimail 30 two labels on one backing sheet mailcredit Software for PCs to connect FP franking machines to the data centre via the i...

Страница 133: ...ract with Royal Mail Teleset Data Centre TDC Data centre of Francotyp Postalia Here the called postage is released and accounting is managed The Teleset Data Centre is at your service for loading postage 24 hours a day ULB Universal Link Box Module for hooking up optimail 30 in a PC network URL Uniform Resource Locator Identifies and localizes a source in a PC network web address USER card Chip ca...

Страница 134: ... mA lithium battery order no 90 4701 8004 00 Display LCD illuminated Printing process Thermal printing Performance 20 up to 30 letters minute depending on letter size contents imprint length machine state and operating mode Noise emission Lwa 66 dB A Operating conditions 10 C to 40 C 50 F to 104 F Only use in closed rooms Do not expose to direct sunlight Recommended for optimum printing quality 15...

Страница 135: ...ccounts 3 endorsements First Class Special Delivery Overseas Mail Advertisement printing 6 memories Text message function 6 memories Incoming mail stamp Low postage warning Serial interface 25 pin Options Integrated scale Sealer GSM Modem Universal Link Box ULB mailcredit Kit USER cards DX feature Up to 8 endorsements Differential weighing InfoPrint Extended memory function optimail 30 without sca...

Страница 136: ... up to 6 mm Postcards up to 1 mm Material Smooth paper No high gloss paper No extremely fibrous paper No structured paper No dark paper When in doubt about imprint quality use a self adhe sive double label from Francotyp Postalia Label Use only self adhesive double labels from Francotyp Postalia Subject to short term modification ...

Страница 137: ...Appendix Declaration of Conformity 137 D e c l a r a t i o n o f C o n f o r m i t y ...

Страница 138: ...optimail 30 Operator Manual 138 ...

Страница 139: ... 38 39 68 renaming 74 setting 38 using 74 After sales service 147 Arrow keys 2 Ascending 64 Audible signal 82 on off 82 warnings only 82 Automatic endorsement selection 34 switching on off 101 B Back to higher menu level 2 home menu 2 Battery change 117 permissible type 117 134 Battery compartment 118 C C CE key 2 Caption 23 24 Card MASTER 14 See also MASTER card rate table 98 USER 14 See also USE...

Страница 140: ... 103 using 48 Dispatch data 19 20 28 change 33 current settings 20 deselect 21 30 33 display 30 select 21 29 setting via memory 60 Display 2 10 Display contrast 81 Disposal 128 DX 12 51 132 frank 52 set postage 53 switch to DX mode 17 52 total number of DX frankings 79 total value of DX frankings 79 E Enable differential weighing 106 extended memorised rates 105 InfoPrint 107 send diagnostics with...

Страница 141: ...I Imprint data loading from card 73 manage 73 Incoming mail stamp 12 55 printing 55 setting 55 setting the date 55 InfoPrint 12 107 enable disable 107 Installation 8 Installation Guide 7 Internal modem 88 Internet address change 97 Item counter 79 displaying clearing down 79 K Key functions 2 15 Keyboard 2 10 L Label 132 Language change 87 Letter guide 10 Letter receiving tray 10 Letters moistenin...

Страница 142: ...access rights 129 key functions 15 menu 131 modem parameters 90 optimail 30 10 symbols and their meaning 17 P Phone number OMI2 96 orderline 96 RSI 96 service 96 147 TDC Teleset Data Centre 96 Pop up 24 Positioning a letter postcard 46 a sheet 27 labels 47 Postage 28 display in home menu 19 display in product selection menu 20 entering manually 36 flashing in the display 32 setting 28 setting in D...

Страница 143: ...ling 113 installing 119 sealing letters 56 Sealing liquid 56 sealit 56 113 Second carrier See DX Send all information 78 Send diagnostics with Teleset 108 Serial interface 25 pin 10 Serial number 28 Service 96 147 Shift key 2 Soft keys 2 Software version 78 Special services 31 clearing 31 deselecting 31 selecting 31 Stand by 14 85 changing the time 85 reset to memory 1 86 Status bar 19 21 23 Stop ...

Страница 144: ...al Link Box 12 65 79 88 92 Update 11 franking machine software 12 imprint data 73 rate table 99 Upper and lower case letters 25 URL 97 133 USER card 14 68 133 assign to account 69 block 69 with advert 39 68 V Ventilation slots 10 W Weighing mail pieces 34 Weighing range scale 134 Weight 28 30 above 3 kg 35 changing 33 35 determining with the integrated scale 34 entering manually 30 35 in home menu...

Страница 145: ...For your notes 145 ...

Страница 146: ...For your notes 146 ...

Страница 147: ...cing dealer Francotyp Postalia Ltd Lakeside House 74 Questor Powdermill Lane Dartford Kent DA1 1EF Phone 0844 225 2233 Website www fpmailing co uk FP Recycling Centre Francotyp Postalia Ltd Lakeside House 74 Questor Powdermill Lane Dartford Kent DA1 1EF Francotyp Postalia applies DQS certificated inte grated management systems with quality and envir onmental management DIN EN ISO 9001 14001 These ...

Страница 148: ...51 0034 3089 00 Rev 04 2011 03 xxx helbig berlin ...

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