FP optimail 30, Руководство оператора, Страница: 123 / 148

Tips for troubleshooting 123
Weight display:
external FP postal scale
fails to transfer the weight
to the optimail 30 Check that the postal scale is properly connected and
set up for operation with the optimail 30
(see chapter 7.4.1, page 58 and postal scale Operator Manual)
.
Problem with the postal scale (e.g. error message, no
postage value displayed).
For troubleshooting see postage
scale Operator Manual.)
In case there is a problem with the postage scale, the
displayed weight will not be transmitted to the
optimail 30!
Weight is outside the
permitted limits The displayed weight does not match the selected
dispatch data.
Select other dispatch data or
change the weight / weigh the mail piece.
…
with Teleset (postage loading)
Desired amount cannot
be loaded Impermissible amount.
Change amount and repeat loading
(see page 65)
.
No access to Teleset
function Current account has no permission to load postage.
optimail 30 fails to
establish connection to the
Teleset Data Centre Check the connection configuration for communication
with the TDC
(see chapter 13.10, page 88) .
Check the TDC’s dial-up number (see chapter 13.11,
page 95) / check the internet address: TDC URL
(see chapter 13.12, page 97) .
Note: When using the GSM Modem, the dial-up
numbers must not contain any blank spaces!
When using mailcredit, please refer to the
mailcredit User Manual
.
Data centre issue. Try again later.
Problem Possible cause and remedy