Insert Problems
Reference
Remedy
Possible cause
Symptom
“Loading Envelopes”
Check envelope feed
adjustments. Place
envelopes correctly
in hopper.
Envelopes stacked
reversed in the
hopper.
System stops with
envelope at insert
position (flap not
open).
“Envelope and Insert
Specifications”
Store envelopes
according to
specifications.
Envelope flap sticks.
“Envelope and Insert
Specifications”
Change envelopes
according to
specifications.
Wrong envelope type
used (not according
to specifications or
job settings).
“Envelope
Position”
Check envelope stop
position, adjust if
needed.
Envelope stops too
early.
Fingers are placed
on top of the
envelope.
-
Make sure the
document size and
enclosure size equals
the job settings.
Inserted document
too long or not
correctly folded.
System stops
while inserting
(stoppage at the
inserting point).
“Envelope and Insert
Specifications”
Check envelope
specifications.
Envelope throat
incorrect.
-
Eliminate faulty
envelopes.
Envelope glued
inside.
-
Eliminate faulty
envelopes.
Window not glued
properly.
-
Make sure the
document size and
enclosure size equals
the job settings.
Inserted document
too big.
Envelope not
always ejected
from sealer.
“Envelope Position”
Check adjustment of
envelope stop
position.
Document not
inserted deep
enough.
“Operator Mainten-
ance”
Clean sealing area.
Sealing area dirty.
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| Page 51 | Jan-15-2019 03:21 | Fault finding
