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Fault finding

7

Fault Finding

When an error occurs the touch screen shows a screen with the following information:

• An indication of the area in which the error occurred.
• An error description.
• A suggested solution.

Special Errors

• Technical errors.The touch screen shows a message. The error cannot be solved

by operating personnel and assistance of the service support is needed.

Warning Screen

When a cover is opened, the touch screen shows a warning screen with the message
“Cover open” and a suggested solution “Close cover”.

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| Page 43 | Jan-15-2019 03:21 | Fault finding

7

English

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Содержание C400i

Страница 1: ...p 7 Home screen 8 What is a Job 8 Job overview 9 Settings menu 10 Remote assistance optional 10 Tri Fold option 11 Shut Down the System 12 Working with Jobs 13 3 Introduction 13 Use an existing job 13...

Страница 2: ...intenance 41 6 Maintenance 41 Cleaning or Replacing Moistening Brushes 42 Clean the system 42 Fault finding 43 7 Fault Finding 43 Clearing Stoppages 44 Operator Troubleshooting 46 Specifications 53 8...

Страница 3: ...act your authorized distributor for availability of this document About this manual Disclaimer This Guide is published without any warranty Improvements and changes to the online Guide necessitated by...

Страница 4: ...pecificities TIP Advice to help save you time when processing your mail SUPERVISOR Indicates that you have to use the supervisor menu to perform the procedure Languages In the EU the user guide must b...

Страница 5: ...mber of inserts per envelope The system is a sophisticated folding and inserting system which can process large quantities of mail rapidly and easily You can save the settings of the system document t...

Страница 6: ...ce measurement When a document is exceeding that reference thickness an error will be displayed When Daily mail is selected the DFC is switched off automatically Envelope Hopper 2 The envelopes are pi...

Страница 7: ...es D thumb wheel for adjusting side guides envelope hopper N document feeder 1 E locking levers for side guides document feeder trays O document feeder 2 F thumb wheels for adjusting side guides docum...

Страница 8: ...d on An orange LED and a black screen indicates that the system is in sleep mode No colored LED togehter with a black screen indicates that the system is switched off The display is a capacitive touch...

Страница 9: ...e Before plugging in the machine check if the local voltage is the same as the voltage mentioned on the type plate 2 Use the power switch to switch on the system The power switch is located at the bac...

Страница 10: ...the Remote Assistance screen What is a Job If you have to process a lot of mail sets of the same type for example bills you can save the settings to a job The next time you just select the job and im...

Страница 11: ...he following symbols can be used Feeder is set for daily mail Envelope size and whether sealing is on off Document size and if the document has to be fed face up down BRE size As part of the home scre...

Страница 12: ...menu it is a o possible to customize the envelope height adjust the stop position etc see Open the Supervisor menu on page 33 for more information Key click if you tap this button you can choose if yo...

Страница 13: ...fold setting where all three panels have the same dimensions the so called Perfect Fold In order to have those documents correctly transported to the exit an extra pair of transportation rollers have...

Страница 14: ...in a cleared system After that the system switches off 1 In case the system is unresponsive or fails to switch off press and hold the touch sensitive power button for 10 seconds to switch off the syst...

Страница 15: ...use an existing job where sealing is required make sure the sealing liquid reservoir is filled To use an existing job 1 From the home screen choose a job The job information appears see Job overview...

Страница 16: ...ou can use feeder 2 as a linked feeder This means that when one feeder is empty the system automatically starts picking documents from the other feeder Enclosure type size from feeder 3 Fold type 2 Ta...

Страница 17: ...r sets the counter to zero see Reset job counter on page 16 Switch per feeder the double feed control DFC on or off see Feeder options on page 17 Edit a Job To edit an existing job 1 From the home scr...

Страница 18: ...ttings menu opens 3 Tap Delete job 4 Tap Yes to confirm The job will be deleted without a warning Reset the job counter Counter settings are job related The job counter shows the total number of mail...

Страница 19: ...ns For some applications it is preferred to switch the double feed control DFC off per feeder For example if you have a document with an address sticker on it the DFC may see the sticker as a double f...

Страница 20: ...ton to save the settings Save a Job When you have created a new job or edited a job save the job as follows After you have completed the job definition tap the Save button 1 2 Enter the job name Note...

Страница 21: ...trailing as specified in the job Place the address carrier in feeder 1 4 Tap the 1x button to start a test run If you tap the 1x button the system helps you to adjust the address position see Address...

Страница 22: ...address is clearly visible in the envelope window 5 Tap the OK button if the position is correct A Daily Mail job To process documents or sets of documents which can not be processed automatically e...

Страница 23: ...p running to process the inserted document or document set 6 When finished with Daily Mail press the Stop button to stop the job A Tri Fold job Sealing is not possible when using the Tri Fold option F...

Страница 24: ...Tri Fold transportation unit into the system in exact the same way as when placing the sealing liquid reservoir 4 Choose a job that has been programmed for the Tri Fold option or program a new job in...

Страница 25: ...5 Run the job 3 English 23 Page 23 Jan 15 2019 03 21 Working with Jobs...

Страница 26: ...e Envelope Catch Tray To install the envelope catch tray Move the catch tray until the clamps hold the feet of the system 1 2 Adjust the catch tray to the correct envelope size 24 Page 24 Jan 15 2019...

Страница 27: ...creen shows how to load documents and envelopes into the feeders The table shows the meaning of the symbols Address carrier face up and trailing top address Enclosure face up 4 English 25 Page 25 Jan...

Страница 28: ...h thumb wheel B 3 Put a small stack of documents between the side guides 4 Move the side guides towards the documents with thumb wheel B The space between the side guides and the documents should be s...

Страница 29: ...tray 1 Pull lever C 2 Place a stack of documents between the side guides Feed the documents depending on the type of documents as shown in Document Orientation 3 Return lever C to its original positi...

Страница 30: ...stack of enclosures A between the side guides 4 Release support B 5 Move the side guides towards the enclosures with thumb wheel D The space between the side guides and the enclosures should be such t...

Страница 31: ...with trailing edge down Place BREs with leading edge down and the flap at the support side 3 Release support B Loading Envelopes If the distance between the side guides is too large the envelopes wil...

Страница 32: ...ting to the system 3 Fan a stack of envelopes and place them also flap down and trailing between the side guides on top of the first envelope 4 Move the side guides towards the envelopes with thumb wh...

Страница 33: ...id reservoir D with the blue handles A carefully out of the system 3 Remove the strip C from the reservoir 4 Fill the three reservoirs with sealing liquid 5 Make sure the brushes B are moistened suffi...

Страница 34: ...sor menu locked with a PIN code If you want to view or edit any of the Operator Settings From the home screen open the settings menu bar and tap the Settings symbol 1 2 Tap Language settings if you wa...

Страница 35: ...to do the following customize the envelope height see Custom Envelope on page 35 adjust the stop position see Adjust stop position on page 36 adjust the moistening position see Adjust moistening posi...

Страница 36: ...2 Tap Supervisor menu to open the login screen 3 Login as Supervisor with pin code 2546 34 Page 34 Jan 15 2019 03 21 Settings menu 5 English...

Страница 37: ...customize the height of the envelope if the default envelope height settings do not meet the specification of the envelope To customize the height Go to the supervisor menu 1 2 Tap Custom Envelope 3...

Страница 38: ...Tap Adjust stop position 3 Choose the envelope type to setup and tap the arrow button 4 Tap the 1x button Make sure that the document set is completely inserted into the envelope 5 If not use the arro...

Страница 39: ...the moistening position 5 Tap the 1x button to test the new position 6 Repeat step 4 and 5 until the envelope position is correct 7 Tap the OK button if the position is correct WiFi Settings Proceed a...

Страница 40: ...password of the WiFi network and tap OK 6 Connection with the WiFi network will be established In the upper left corner of the Home screen a WiFi symbol will appear showing that the system is connect...

Страница 41: ...indicated on the touchscreen PopUp options Go to the supervisor menu 1 2 Tap PopUp options 3 Select Yes if you want the system to show Popup messages Select No if you don t want the system to show Po...

Страница 42: ...Versions The Versions screen shows the serial number of the system and information about the installed software 40 Page 40 Jan 15 2019 03 21 Settings menu 5 English...

Страница 43: ...ntact your authorized distributor Maintenance Maintenance Frequency Daily Check the system functions Keep the system in proper condition by removing dust paper remains etc When dirty clean the sealing...

Страница 44: ...place them with new ones 5 Install the brushes 6 Fill the tray with sealing liquid 7 Make sure the brushes are moistened sufficiently 8 Replace the liquid reservoir 9 Close the system Clean the system...

Страница 45: ...tion A suggested solution Special Errors Technical errors The touch screen shows a message The error cannot be solved by operating personnel and assistance of the service support is needed Warning Scr...

Страница 46: ...ocument Feeders When a stoppage occurs in the document feeders remove the documents as follows 1 Pull the feeder block forward see figure 2 If necessary lift the feeder block out of the system 3 Remov...

Страница 47: ...ift flap A or rotate B or roller E to transport the document 3 Remove the documents 4 Close the System Feeder 3 When a stoppage occurs in feeder 3 remove the document or envelope as follows 1 Press fl...

Страница 48: ...oblems Write down the event message number that is shown in the message on the screen 1 2 Try to solve the problem by consulting the Troubleshooting Table 3 Switch the inserter off and on again to ver...

Страница 49: ...e Symptom See symptom Flap not sufficiently moistened Insufficient moistening Envelope not closed properly Job Programming Make sure if the job is programmed to seal envelopes The current job has no e...

Страница 50: ...ded by the extra soaked set Brushes dry Operator Mainten ance Check brushes clean if needed Brushes dirty Operator Mainten ance Replace brushes Brushes worn out Choose job with envelope sealing The cu...

Страница 51: ...opper Hopper almost empty Envelopes are fed irregularly Loading Envelopes Check side guides and adjust if needed Side guides set too narrow Envelope and Insert Specifications Check specifications and...

Страница 52: ...ments fed Loading Documents Push the lever to lock the feeder Feeder trays are not locked Adjusting the Side Guides of the Docu ment Feeder Adjust the side guides Side guides set too narrow Shifted do...

Страница 53: ...too early Fingers are placed on top of the envelope Make sure the document size and enclosure size equals the job settings Inserted document too long or not correctly folded System stops while insert...

Страница 54: ...Address Position Check address position Address position not correctly defined Address not readable from window 52 Page 52 Jan 15 2019 03 21 Fault finding 7 English...

Страница 55: ...T 5 0 A 125 V Fuse Time lag 5 0 Amps rated current 125 V 230 Vac T 2 5 A H 250 V Time lag 2 5 Amps rated current high breaking capacity 250 V RED Radio Equipment Directive 2014 53 EU FCC Certificate...

Страница 56: ...658 mm 25 9 793 mm 31 2 Length 37 kg 81 6 lb 37 9 kg 83 6 lb Weight Hopper and Feeder Capacity 100 envelopes 80 g m 21 lb bond Envelope hopper 100 sheets 80 g m 21 lb bond per feeder tray Document fe...

Страница 57: ...5 sheets max 80 g m 21 lb bond C fold 3 sheets max 80 g m 21 lb bond Double V fold 2 sheets max 80 g m 21 lb bond Folding capacity Standard BRE Business Reply Envelopes Maximum length 158 mm 6 22 Encl...

Страница 58: ...1 3 4 1 9 0 Min size 0 06 B 0 24 A 0 47 1 4 2 1 6 4 9 5 Max size In case of fold only no insert height 120 mm 4 7 If the Tri Fold option is used height 99 mm 3 9 When insert is more than 1 mm 0 04 A...

Страница 59: ...d are stored at a temperature of 20 C 68 F with a relative humidity factor of 50 If difference in temperature occurs etween store room and mailing area the material has to be stored near the system at...

Страница 60: ...n address carrier present as long as envelope printing is not supported Normally there is one address carrier Address carrier Position of the address on the address carrier measured from the upper lef...

Страница 61: ...d en closure s that is under production in the inserting system The docu ment set is completed during production and is to be inserted into the envelope The number of enclosures can range from 0 to th...

Страница 62: ...losest to the separation unit in a document feeder Face down trail ing Situation in which the front of a sheet is facing upwards when placed in a document feeder Face up Situation in which the front o...

Страница 63: ...sh speaking customers an insert is also a short not to be folded document usually an enclosure Insert An inserter is the module where the document set is inserted into the envelope the envelope is clo...

Страница 64: ...whose task it is to resolve problems with systems in the field Besides dealing with problems service engineers are also responsible for preventive maintenance Service engineer Person who is responsib...

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