Vehicle Health Report and SYNC Services (Traffic, Directions
and Information) issues
Issue
Possible
cause(s)
Possible solution(s)
I am unable to
submit a report.
•
This could be
due to your
phone’s
compatibility, OR
•
Bad signal
strength, OR
•
Your phone
may not be
activated on the
website.
•
Update your mobile number
in your account on the website.
•
Make sure you have full signal
strength and that your
Bluetooth
volume level has been
turned up.
•
Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.
•
The phone in
use is not
activated, OR
•
Your phone has
ID blocker active.
•
This is a free feature, but you
must first register online to use
it.
•
Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•
Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
Voice command issues
Issue
Possible
cause(s)
Possible solution(s)
SYNC does not
understand what
I am saying.
•
You may be
using the wrong
voice commands,
OR
•
You may be
speaking too soon
or at the wrong
time.
•
Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
•
Be aware that SYNC’s
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
SYNC®
329
2015 F-650/750
(f67)
Owners Guide gf
(ownloose)
, 1st Printing, December 2013
Canadian_French
(fr_can)