CONNECTED VEHICLE – FREQUENTLY ASKED QUESTIONS
Possible Cause and Resolution
Symptom
I cannot connect to a Wi-Fi
network.
–
Password error.
•
Enter the correct network password.
–
Weak network signal.
•
Move your vehicle closer to the Wi-Fi router or to
a place where the network signal is not obstructed.
–
Multiple access points in range with the same network
name.
•
Use a unique name for your network name. Do not
use the default name unless it contains a unique
identifier, for example as part of the MAC address.
The Wi-Fi connection
disconnects after successful
connection.
–
Weak network signal.
•
Move your vehicle closer to the Wi-Fi router or to
a place where the network signal is not obstructed.
I am close to a Wi-Fi router
but the network signal
strength is weak.
–
Obstructed network signal.
•
If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi router.
•
If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi router or
open the windows that are facing the router.
•
If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the router.
•
If your vehicle is in a garage and you have the
garage door closed, open the garage door as it may
block the signal.
–
Hidden network.
•
Make the network visible and try again, or use the
Add Network Manually option in Wi-Fi settings
menu.
–
Unsupported security type.
•
Some network security types are not supported,
for example WEP.
I cannot see a network in the
list of available networks
that I expect to see.
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2022 Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202103, First-Printing
Connected Vehicle - Vehicles With: SYNC 4