Possible Cause and Resolution
Symptom
–
Incorrect device settings.
•
Make sure that your device does not have an auto-
install program or active security settings.
•
Check that your device is not set only to charge.
–
Device lock screen enabled.
•
Unlock your device before connecting it.
The system does not recog-
nize my device.
–
Device limitation.
•
Do not leave your device in your vehicle during very
hot or very cold weather conditions.
–
Cable connection issue.
•
Correctly connect the cable to your device and the
vehicle USB port.
–
Incompatible cable.
•
Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist.
–
Device limitation.
Bluetooth®
does not support voice
commands.
•
Connect your device to a USB port.
•
If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my
Bluetooth®
device.
–
Incompatible device.
•
Check the compatibility of your device on our
website.
–
Device not connected.
•
Pair your device. See
–
Media player not running.
•
Start the media player on your device.
The system does not recog-
nize the music on my device.
–
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•
Repair the files on your device.
–
Corrupt files.
•
Repair the files on your device.
586
2022 Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202103, First-Printing
SYNC™ 3
(If Equipped)