Phone issues
Issue
Possible
cause(s)
Possible solution(s)
The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts.
Limitations on
your phone’s
capability.
•
Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•
Remove any pictures or
special ring tones associated
with the missing contact.
I am having
trouble
connecting my
phone to SYNC.
•
This is a
phone-dependent
feature, OR
•
Possible phone
malfunction.
•
Go to the website to review
your phone’s compatibility.
•
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•
Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•
Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•
Update your device’s software
firmware.
•
Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.
•
This is a
phone-dependent
feature, OR
•
Possible phone
malfunction.
•
Go to the website to review
your phone’s compatibility.
•
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
546
MyFord Touch® (If Equipped)
2015 Explorer
(exp)
Owners Guide gf, 2nd Printing, September 2014
USA
(fus)