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Vehicle Health Report and SYNC Services
(Traffic, Directions and Information) issues
Issue
Possible cause(s)
Possible solution(s)
I am unable to
submit a report.
•
This could be due
to your phone’s
compatibility, OR
•
Bad signal
strength, OR
•
Your phone may
not be activated on
the website.
•
Update your mobile number in
your account on the website.
•
Make sure you have full signal
strength and that your
Bluetooth
volume level has been turned up.
•
Try deleting your phone and
performing a clean pairing.
I heard a
commercial
when I tried to
use Traffic,
Directions and
Information.
•
The phone in use
is not activated, OR
•
Your phone has
ID blocker active.
•
This is a free feature, but you
must first register online to use it.
•
Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•
Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
SYNC®
429
2014 Taurus
Owners Guide gf, 2nd Printing, September 2013
USA
(fus)