USB and media issues
Issue
Possible cause(s)
Possible solution(s)
SYNC does not
recognize
music that is
on my device.
•
Your music files
may not contain
the proper artist,
song title, album or
genre information,
OR
•
The file may be
corrupted, OR
•
The song may
have copyright
protection which
does not allow it
to play.
•
Make sure that all song details
are populated.
•
Some devices require you to
change the USB settings from
mass storage to MTP class.
Vehicle Health Report and SYNC Services
(Traffic, Directions and Information) issues
Issue
Possible cause(s)
Possible solution(s)
I received a
text that the
Vehicle Health
Report is not
activated.
•
Your account may
not be activated on
the website, OR
•
You may have the
wrong VIN (vehicle
identification
number) listed.
•
This is a free feature, but you
must first register online to use it.
•
Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the
report on the
website, or I
receive a
system error.
The preferred
dealer information
did not load
correctly.
When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
428
SYNC®
2014 Taurus
Owners Guide gf, 2nd Printing, September 2013
USA
(fus)