Phone issues
Issue
Possible cause(s)
Possible solution(s)
SYNC is not
able to
download my
phonebook.
•
This is a
phone-dependent
feature, OR
•
Possible phone
malfunction.
•
Go to the website to review your
phone’s compatibility.
•
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•
Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•
Use the SYNCmyphone feature
available on the website.
The system
says Phonebook
Downloaded
but my
phonebook in
SYNC is empty
or is missing
contacts.
Limitations on your
phone’s capability.
•
Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•
Remove any pictures or special
ring tones associated with the
missing contact.
SYNC®
425
2014 Taurus
Owners Guide gf, 2nd Printing, September 2013
USA
(fus)