39
Logix
®
420 Digital Positioner FCD LGENIM0106-07-AQ – 10/15
flowserve.com
14.4 Help From Flowserve
14.4.1 Phone Support
Over-the-phone troubleshooting is often available for positioner issues.
Should your positioner be experiencing problems, or if you have ques-
tions that are not answered by this manual, feel free to call your local
sales representative or a Quick Response Center (QRC). See the back
cover of this manual for contact details.
14.4.2 Returning the 420 Positioner for Service
If troubleshooting is unable to solve the problem, the unit may be
returned. Please follow the steps below.
1. Request a Return Goods Authorization (RGA) form. An RGA form
will be e-mailed to you to accompany the unit being returned.
2. Remove all fittings, brackets, filters, feedback arms, etc. from the
unit before packaging.
3. If the unit was operated with a gas other than clean air, please
include the related MSDS with the return.
4. Complete the RGA form. Write any specific issues with the posi-
tioner you would like us to evaluate. Please include the customer
name and contact information
5. When packaging, please secure the unit in a method that will insure
it will reach our facility undamaged (the weight of positioners will
often settle through packing peanuts and pop large air packets).
6. Please insert a copy of the completed RGA form inside the package
and write the RGA number on the outside of the package. Send the
unit to the address at the bottom of the form.
If the cause of the unit failure is found to be a manufacturing defect and
the unit is within the warranty period (18 months from manufacture) it
will be repaired free of charge. If no problem is found with the unit and
the unit is still under warranty, a fee for the evaluation will be required.
If the cause of the unit failure is not covered under the warranty a fee
will be charged for the evaluation and a quote will be provided showing
the cost of the repair. If the customer decides to purchase a new
positioner, the evaluation fee will be waved.
