Patient Therapy Controller (PTC
®
) Guide, For use with Prometra
®
Programmable Infusion Systems
19
Troubleshooting
Messages that might Appear on Your PTC’s Screen
Message on Patient
Therapy Controller
Description of message
What you should do if this
message appears
Bolus Not Delivered.
Pump Not Found.
To Try Again, Press OK.
The Patient Therapy Controller
was unable to communicate with
your implanted pump after the
Rx button was pressed. This may
be due to signal interference,
distance between PTC and pump
being out of range, or the pump
performing its daily diagnostic
test.
Press OK. If you want to deliver
a bolus, press
Rx and then position the Patient
Therapy Controller over your
implanted pump as described in
the
“Patient Therapy Controller
Orientation section” (page 4). If
problems persist, contact your
physician for further assistance.
Bolus not delivered. Contact
physician for pump refill.
There is not enough drug in your
pump to deliver a bolus. Your
pump must be refilled by your
physician.
Contact your physician to refill
your Programmable Pump.
PTC not currently set to this
pump.
Contact physician.
Press OK to continue.
Your Programmable Pump is not
setup with your Patient Therapy
Controller.
Contact physician to setup your
Patient Therapy Controller with
your implanted pump. Your Patient
Therapy Controller cannot be used
until it is properly setup.
Your physician must setup the
PTC before use.
Your Patient Therapy Controller has
not yet been setup or the PTC has
reset.
Contact physician to setup your Patient
Therapy Controller with your implanted
pump. Your Patient Therapy Controller
cannot be used until it is properly setup
.
Pump is already delivering a
bolus.
Press OK to continue.
Pump is already in the process of
delivering a bolus.
A bolus cannot be initiated if there
is already a bolus in process. Wait
until your current bolus is complete
before trying to deliver another
bolus.
Low Battery on PTC. Charge
battery after use.
Press OK to Continue.
The Patient Therapy Controller’s
rechargeable batteries are low.
Recharge the Patient Therapy
Controller’s batteries.
Battery is too low to
deliver bolus.
Plug into charger.
The Patient Therapy
Controller’s rechargeable
batteries are critically low and
the Patient Therapy Controller
is disabled.
Recharge the Patient Therapy
Controller’s batteries.