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Page 44

FAQ

If your problem is not listed below, please call our toll-free number for more support.

Tech Services: 800-323-9005

Question: Why is the DVR not working after starting?
Answer:

•

Check the power adaptor input

•

Check the on-off power line, is it well-connected?

•

Check the power on-off switch on the back of the unit

•

Check the main board of DVR is connected properly

Question: Why is the DVR rebooting automatically or stopping for several minutes after starting?
Answer:

•

Instability or low input voltage

•

Bad track on hard drive or the hard drive is bad

•

Insufficient power supply

•

Instability of the front-end video signal

•

High temperature, too much dust, bad DVR operating environment

•

Check to make sure the main board connector is secure

•

The hardware of DVR is defective

Question: Why is there no video output on single, multi or all channels?
Answer:

•

Please check the adaptor of camera whether to see if it is well-connected

•

Please check the cable for connecting video input/output in the back panel of DVR

•

Please insert the video source directly into the display device and check if they are causing the problem.

•

Check the brightness of the picture and bring it back to its original default setting

•

No video input signal or too weak

•

In Display Setup, Live View is set to OFF for a particular channel

•

The DVR hardware is defective

Question: Why can’t the DVR record after startup and why is there an “H” showing on the screen?
Answer:

•

Make sure power adaptor is DC 12V

•

Make sure hard drive is formatted

•

Check the power and data connection cables of the hard drive

•

The hard drive is defective

•

The SATA port is not working

Question: What is the meaning of the letters “R”, “M”, “I”, “H” and “B” showing on the screen?
Answer:

•

“R”means the channel is recording

•

“M” means motion detection on the channel

•

“I” means alarm on the channel

•

“H” means either the hard drive is not installed, it is bad or full or needs formatting

•

“B” means Tamper Alarm has been activated

Question: Why is the DVR having a problem with real-time images, such as bad image color or serious brightness dis-
tortion?
Answer:

•

If PAL and NTSC are not correctly selected, the images will be in black and white and rolling

•

DVR is not compatible with monitor

•

The video transmission distance (cable run) is too long. You may need to upgrade to RG59 Coax BNC/DC Power cables for
runs longer than 60 feet.

•

The setting of DVR color settings need to be adjusted

Question: Why is there no audio sound when monitoring?
Answer:

•

Check sound box or speaker functions. Also check possible short circuit.

•

Audio source may be connected to the video channel. You can click to full-screen to check.

•

The hardware of DVR is defective

•

Cameras are not audio capable or no powered microphone is connected.

•

Mute is enabled

Appendix

FAQ

Содержание PRO-DC8410-600

Страница 1: ...600 8 Channel 8 Cameras PRO DC8410 600 8 Channel 4 Cameras BRK Series NIGHT VISION INDOOR OUTDOOR 600 TVL CAMERAS DIGITAL DVR RECORDER MOBILE PHONE WEB READY VIDEO COMPRESSION H 264 DVR OPTIMIZED SATA HDD 1 0TB AUTO IR CUT FILTER COLD TEMP PERFORMANCE ...

Страница 2: ... completed However because of our ongoing effort to constantly improve our products additional features and functions may have been added since that time and on screen displays may change We encourage you to visit our website at www brkelectronics com to check for the latest manuals English and Spanish firmware updates downloads other security camera products and announcements You ll find this pro...

Страница 3: ...ed Supports smart phone live view E mail alarm Customizable E mail alerts Supports 8 channel HD1 or 2 channel D1 and 6 channel CIF Real time simultaneous recording Supports 8 channel simultaneous playback User friendly interface 16 bit true color semi transparent GUI with notes for selected menu items Advanced motion detection activated recording 24 7 Scheduled Recording Supports D1 HD1 CIF for re...

Страница 4: ...creen 14 Quick Access Menu 14 Main Menu Access 14 Password Setup and User Permissions 15 Camera Display Setup 16 Display Video Audio 16 Language Date and Time 17 Language Date Time and Daylight Savings Time DST 17 5 Basic Operation 18 Recording 18 Configure Recording Options 18 Recording Schedule Timer Recording 18 Recording Schedule TIMER RECORD Example 19 Privacy Mask Field 19 Motion Detect Setu...

Страница 5: ...emote Access 27 Network Setup for Remote Access 27 DHCP Dynamic Host Configuration Protocol 27 Static IP 27 UPnP Universal Plug and Play 28 PPPoE Point to Point Protocol Over Ethernet 28 DDNS Dynamic Domain Name Service 29 30 Port Forwarding 30 Remote Surveillance 31 Remote Surveillance using Internet Explorer 31 32 Using Remote Surveillance 32 Remote Surveillance Main Screen 33 Live Viewing Tab 3...

Страница 6: ...measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that of the receiver Consult the dealer or an experienced radio or TV technician for help Notice Only peripherals complying with FCC class B limits may be attached to this equipment Operation with non compliant peripherals o...

Страница 7: ...wer Supply for DVR and Cameras 60 BNC Video DC Power Cable PRO DC8810 600 8 Cables PRO DC8410 600 4 Cables 9 way Power splitter 8 cameras 1 DVR H 264 Digital DVR quick install guide BRK Series MODELS PRO DC8810 600 8 Channel 8 Cameras PRO DC8410 600 8 Channel 4 Cameras NIGHT VISION INDOOR OUTDOOR 600 TVL CAMERAS DIGITAL DVR RECORDER MOBILE PHONE WEB READY VIDEO COMPRESSION H 264 DVR OPTIMIZED SATA...

Страница 8: ...ame by frame Press to start playback Press to slow playback speed by 1 2 1 4 1 8 Press to increase forward playback speed 2X 4X 8X 7 Navigation OK PTZ Select direction arrow then press OK to start PTZ motion In menus press to confirm selections in PTZ mode press to change the navigation buttons to control the connected PTZ camera not included Press to move cursor up in PTZ mode press to pan camera...

Страница 9: ...Alarm Input 8 alarm inputs Alarm Output Output for alarm RS485 For connecting PTZ cameras 12V Power supply for alarm block inputs the current is 100mA to prevent short circuits 6 Audio Input For connecting audio signal from audio capable cameras or self powered microphones RCA jacks 7 Audio Output For connecting audio signal to amplified speakers RCA jacks 8 Video Input For connecting video signal...

Страница 10: ...or left in PTZ mode press to pan camera left Press to move cursor right in PTZ mode press to pan camera right 9 In menus press to adjust values 10 RECORD Press to start manual recording 11 STOP Press to stop manual recording 12 EXTRA For future use 13 Playback Controls Increase reverse playback speed 2X 4X 8X Press to freeze playback to one frame then press again to advance frame by frame Press to...

Страница 11: ...viewing in split screen double click on a channel to view the selected channel in full screen Double click the channel again to return to split screen view Selecting letter or number on the virtual keypad 2 Right Button Click to open the Quick Access Menu Exits any window Exits any menu or re opens previous menu 3 Scroll Wheel Forward switch to VGA backward switch to BNC CVBS MOUSE controls DVR Fr...

Страница 12: ...area where you will drill your hole The Cable Safe Mounting Bracket has three Adjusting Points 1 Rotates Bracket 360 relative to mounting surface 2 Adjusts bracket hinge 180 and 3 Rotates camera body 360 to level image Step 1 Select the position for the camera and drill your hole for the cable Feed cable through mounting surface Mount bracket to surface Step 2 Aim camera at target and using Adjust...

Страница 13: ...nect the power cable to the DC 12V port on the rear panel Flip the toggle switch on in the back of the DVR At startup the system performs a basic system check and runs an initial loading sequence After a few moments the system loads a live display view Standby Mode The system can also be put into Standby Mode Power will remain to the system but will not be recording To start stop Standby Mode 1 Pr...

Страница 14: ...PTZ control menu MUTE Mute listen in audio on the system Recording of audio is still enabled MANUAL REC Start manual recording STOP REC Stop manual recording ROTATION Sets the time each channel is visible when rotating through chan nels The Loop Time in seconds is set in the Video Setup Screen START CRUISE Click to start preset PTZ Camera motion STOP CRUISE Click to stop preset PTZ Camera motion S...

Страница 15: ...ote this is not a required for a basic setup 1 Device ID Click the field beside Device ID and enter a 6 digit numerical Device ID using the Virtual Keyboard Next in the USER SETUP Menu click CONFIG to set up users NOTE Only the Ad ministrator can enter the CONFIG setup You can change the STATE active or not Note for User Set 1 ADMIN the STATE of ACTIVE or INACTIVE cannot be changed USER NAME Assig...

Страница 16: ...nfigure Video Audio options 1 Under VGA RESOLUTION select 800 x 600 1024 x 768 1280 x 1024 1366 x 768 1440 x 900 2 Under CAMERA SYSTEM select NTSC or PAL See info box below 3 Under LOOP TIME SECOND enter with virtual keypad from 1 to 300 Sets the time each channel is visible when rotating through channels 4 Under VOLUME SETUP adjust slider from 0 to 63 Click X to save 5 Under MARGIN adjust TOP BOT...

Страница 17: ...IME The new date and time are saved Click EXIT Daylight Savings Time DST To set daylight savings time 1 Under DST select ON DST options appear 2 Under DST MODE select one of the following DEFAULT The Default setting will apply the United States daylight savings time period from the second Sunday of March to the first Sunday in November go to step 3 CUSTOM Set customized start and end times for DST...

Страница 18: ...This makes the recorded data easier to search 8 MASK FIELD lets you block a specific portion of a channel you do not want recorded or shown on the display screen This can be useful if you need to conceal a sensitive area being captured by the camera See next section for details 9 Click APPLY Click OK in the REMARK window Click EXIT Recording Schedule TIMER RECORD You can program the DVR to record ...

Страница 19: ...een 5 Click the blocks in the grid to enable disable motion detection Red motion detection enabled Clear motion detection disabled 6 Right click anywhere on the screen to return to the Motion Detection menu 7 Click EMAIL then select ON OFF to turn on e mail notification E mail must be configured See manual for details 8 Click BUZZER to turn audible notification of motion ON OFF 9 Click APPLY Click...

Страница 20: ...rag the slider to adjust the volume audio capable camera required not included Select the box to mute the audio 3 Click X to quit playback and return to the Search menu 9 Under RECORD STATE the system shows recorded events in a Month Grid and a Time Grid The selected day of the month will be outlined in red Green normal recording Red alarm recording includes both alarm and motion events Click a da...

Страница 21: ...button displays essential information about the system s internal hard drive and lets you format the internal HDD and external USB flash drive not included If there is no hard drive in DVR or the DVR cannot read the hard drive or the hard drive is not formatted it will display a red H in the video preview interface To access this menu from the MAIN MENU click HDD The HDD menu displays the followin...

Страница 22: ... If in the RECORD screen a Channel is set to OFF ALARM is also disabled for that Channel 2 To activate Loss Alarms use drop down menu and select ON OFF HDD LOSS The alarm will sound if the internal HDD is damaged HDD SPACE The alarm will sound when the HDD is full overwrite must be disabled VIDEO LOSS The alarm will sound when a camera is disconnected 3 Under ALARM MANAGE configure the following O...

Страница 23: ...s connect the external device to the NO Normally Open and COM Common connections on the alarm block as required by the device See table for Alarm Block Voltage The maximum contact rating is 3A 24VDC E mail Setup The system can send an e mail notification with a JPEG snapshot for triggered events on the system Please consult your e mail provider for information to enter in this screen To setup e ma...

Страница 24: ...Clears all settings LOAD DEFAULT Restores all settings to factory defaults 2 Click OK in the prompt This will restore all or selected items to the original factory settings NOTE Recorded video on the HDD will not be erased To restart the DVR soft reset 1 Click RESTART 2 Click OK in the prompt The system will perform a soft reset and load to a live split screen view To upgrade firmware Download fil...

Страница 25: ...fter your PTZ camera s are set up you can control their operation from your DVR Note Individual features must be available on your camera to operate 1 In Live View double click on the Channel with the connected PTZ Camera to open to full screen view This selects the channel to configure and control 2 From the Quick Access Menu select PTZ See image at left 3 From the PTZ Setup screen you can adjust...

Страница 26: ...al time in seconds for the camera to move through its defined operation Note This includes travel time from the previous set point completion plus the length of time you want the camera to hold on a position For example if the STOP TIME is set to 10 seconds and the travel time from the previous set point is 6 seconds then the camera will hold on the position for only 4 seconds It can take some tri...

Страница 27: ...e TYPE drop down box and set the IP address between 1 100 For example if your IP address is 192 168 0 107 change the last digits to 90 i e 192 163 0 90 This ensures that port forwarding will not change in the event of power failure or resetting of your network To configure DHCP settings 1 Select DHCP from the TYPE drop down box in the NETWORK SETUP Menu You should see the message Getting IP The ro...

Страница 28: ... UPnP select ON 5 Click APPLY to save your settings and then click OK in the confirmation window 6 Using a remote PC open Internet Explorer 7 In the address bar enter your Router WAN IP address immediately followed by WEB PORT no spaces Example http XXX XXX XXX XXX Router WAN IP XXX WEB PORT 8 Enter your system ADMIN password and select INTERNET NOTE If you have not enabled passwords on the system...

Страница 29: ...ss to DynDNS com 4 The DynDNS com update server receives the information and assigns the new IP address to your Dynamic DNS hostname you created In addition to automatically keeping up with the changes in the address you will now be able to enter a domain name rather than a string of digits when accessing the DVR in Internet Explorer How to obtain your Domain Name from www dyndns com 1 Using a com...

Страница 30: ...en the Network Setup window and the IP address of the DVR will now be listed This is the address to which you will forward ports 80 and 9000 If you plan to access your DVR via a smartphone you will need to forward port 100 as well Be sure to configure the Mobile Network screen of this DVR with port 100 See Mobile Phone Setup in this manual for details Step 2 Configure your Router for Port Forwardi...

Страница 31: ...f not you might receive an error message informing of a codec that is missing or not installed Windows Vista 1 Open the Control Panel 2 Select User Accounts and Family Safety 3 Select Add or Remove User Account 4 Select user account to change 5 Select Turn User Account Control on or off Note Depending on your version of Vista this screen might be accessible on the bottom of the Select User Account...

Страница 32: ... gave your DVR see Port Forwarding section or your static IP address given to you by your Internet Service Provider or IT administrator To view remotely In the address bar enter your IP address for your computer not the DVR IP address This is either your IP address received via ipconfig as described in Network Setup To get the router settings or your IP address as described in DDNS setup or by goi...

Страница 33: ...he top left corner 5 PTZ Control PTZ control for any connected PTZ cameras not included 6 Functions Click the icons to show hide channels take screen captures and record 7 Display Modes Click the icons to view channels in single channel full screen quad and split screen configurations 8 Volume Mute Select a channel outlined in red and then click the bars to increase decrease volume click the icon ...

Страница 34: ...ust have a PTZ camera not included connected to the system in order to use the PTZ controls To control a PTZ camera 1 Select the channel of the connected PTZ camera s 2 Click the navigation arrows to pan and tilt the camera 3 Click to control zoom focus and iris 4 Enter presets 5 Click SETTING HAND and CLEAR to further control presets Screen Captures Use the remote surveillance software to take a ...

Страница 35: ...n exclamation mark icon 3 Double click a file from the File List to playback the file in the main screen The icon in the file list changes to Control playback using the buttons at the bottom of the main screen The purple bar indicates the download progress The green marker indicates playback progress You can click and drag the playback marker will turn from green to orange to advance or rewind pla...

Страница 36: ...o your PC using the Replay menu in the remote surveillance software To backup files remotely 1 Click PLAYBACK at the top of the main screen 2 Double click a file from the File List to begin playback 3 Click BACKUP Backup begins to C DVR ip_address Backup NOTE If you playback a file you must wait for the file to load before backing it up otherwise you may receive an error message 4 When file backup...

Страница 37: ...g tabbed options RECORD ALARM PTZ NETWORK SETTING MAINTENANCE HOST INFO Remote Setup Record Screen RECORD You can check and change the parameter settings as configured in the DVR Remote Setup Alarm Screen ALARM You can check and change the parameter settings as configured in the DVR Remote Setup PTZ Screen PTZ You can check and change the parameter settings as configured in the DVR Remote Setup Ne...

Страница 38: ...WIDTH Set the bandwidth in kbps 128k 192k 256k 384k 512k 1024k that you want to allocate for traffic based on internet bandwidth available This bandwidth does not include audio 2 FILE SAVE PATH The path where you want to save captured picture and recording video Remote Setup Maintenance Screen MAINTENANCE You can check and change the parameter settings as configured in the DVR along with rebooting...

Страница 39: ...From your phone go to your App Store or Market Search for the MEye application 2 Download and Install the App 3 Go to the settings screen See below for examples of iPhone Android Windows and Blackberry phones Your screens may vary Enter a name Enter your IP address for your computer not the DVR IP address You can easily get your IP address as described in Network Setup Static IP or by going to www...

Страница 40: ...ch connected camera Depending on your setup and phone you can control PTZ cameras and other functions See your application for available features Below are screen shots from various phones iPhone Main Screen Android Main Screen Windows Phone PTZ Screen Windows Phone Main Screen Blackberry Phone Main Screen Mobile Access Remote Surveillance ...

Страница 41: ...ny electrostatic energy coming in contact with the hard disk or DVR can damage it permanently Hard Drive Format NOTE A new hard drive must be formatted after installation Format per instructions in the HDD MANAGEMENT section of this manual Hard Drive Connected to Circuit Board Hard Drive Remove Install Screws from Below CAUTION TO REDUCE THE RISK OF ELECTRIC SHOCK UNPLUG ALL POWER SOURCES INCLUDIN...

Страница 42: ...ession H 264 Picture resolution CIF HD1 D1 Audio style ADPCM Video code rate CIF 384 768 Kbps HD1 512 1024 Kbps D1 896 1280 Kbps Audio code rate 32 KB s Data storage One 1 TB SATA HDD included up to 2 TB capable Alarm Alarm input 8 alarm input Alarm output 1 alarm output Connector Serial interface Supports 1 RS485 PTZ interface Supports PELCO D PELCO P Mouse Mouse USB 1 1 Data USB 2 0 Network inte...

Страница 43: ... Item Device Parameter Data User Name Passwords Admin Name Password User 1 Name Password User 2 Name Password User 3 Name Password User 4 Name Password User 5 Name Password Network Setup Media Port Web Port Mobile Port DNS IP Address DVR IP Address Computer Subnet Mask Gateway DDNS Host Name DDNS User Name DDNS Password ...

Страница 44: ...to OFF for a particular channel The DVR hardware is defective Question Why can t the DVR record after startup and why is there an H showing on the screen Answer Make sure power adaptor is DC 12V Make sure hard drive is formatted Check the power and data connection cables of the hard drive The hard drive is defective The SATA port is not working Question What is the meaning of the letters R M I H a...

Страница 45: ... or the receiver port on the front panel of DVR is damaged or blocked Question Why can t I log in over the Internet Answer Please check the network to see if it is connected Check if LINK or 100M LED is displayed normally on the panel use ping xxx xxx xxx xxx DVR IP to check if the Internet is linked properly Make sure you are running Windows 7 Vista or XP operating system and Internet Explorer 6 ...

Страница 46: ...o the system Firmly connect the mouse cable to the USB Mouse port not the USB Data port on the front panel System needs to be reset Power off the system Turn power switch off position on back of unit Firmly connect a USB mouse to the USB Mouse port on the front panel of the system Power on the system Turn power switch to on position on back of unit There is no picture on selected channels camera p...

Страница 47: ...n the users system as a result of installing the software provided This warranty is in lieu of other warranties expressed or implied and BRK neither assumes nor authorizes any person to assume for it any other obligation or liability in connection with the sale or service of the product In no event shall BRK be liable for any special or consequential damages arising from the use of the product or ...

Страница 48: ... 2012 BRK Brands Inc a Jarden Corporation Company NYSE JAH 3901 Liberty Street Road Aurora IL 60504 8122 Phone 630 851 7330 Tech Services 800 323 9005 www brkelectronics com M08 0439 000 ...

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