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Page 43

APPENDIX

FAQ,S

FAQ,s

If your problem is not listed below, please call our toll-free number for more support.

Tech Services: 800-323-9005

Question: Why does DVR not work after starting? Why did the DVR stop working?
Answer:

•

Check that the power adapter is plugged into the DVR properly

•

Check the power source and all power cord connections are properly connected

•

Make sure the power on-off switch on the back of the DVR unit is on

Question: Why does the DVR reboot automatically? Or stop for several minutes after starting?
Answer:

•

Check the supply voltage to be sure it is stable

•

Bad track on hard drive or the hard drive is bad

•

Instability of the front-end video signal

•

High temperature, too much dust, bad DVR operating environment

Question: Why is there no video output on single, multi or all channels?
Answer:

•

Check if the camera adaptor is properly connected

•

Check the cable for connecting video input/output in the back panel of DVR

•

Insert the video source directly into the display device and check if they are causing the problem.

•

Check the brightness of the picture and bring it back to its original default setting

•

No video input signal or too weak

Question: Why can’t the DVR record after startup and why is there an “H” showing on the screen?
Answer:

•

Make sure power adaptor is DC 12V

•

Make sure hard drive is formatted

•

Check the power and data connection cables of the hard drive

•

The hard drive is defective

Question: What is the meaning of?
Answer:

Question: Why does DVR have problems with real-time images, such as bad image color or serious brightness distortion?
Answer:

•

If PAL and NTSC are not correctly selected, the images will be in black and white and possibly a rolling screen.

•

DVR is not compatible with monitor

•

The video transmission distance (cable run) is too long

•

Adjust the DVR color settings

Question: Why is there no audio sound when monitoring?
Answer:

•

Check sound box or speaker functions. Also check possible short circuit.

•

Audio source may be connected to the video channel. You can click to full-screen to check.

•

The hardware of DVR is defective

•

Cameras are not audio capable

•

Speakers need to have an amplifier

•

Channel being monitored is not connected to an audio camera

•

Volume regulate is turned down

Incdicates the channel is recording.

Video is unavailable on the channel

Channel is capable of providing audio

Motion is detected on the channel

PTZ camera is currently rotating positions

Camera view is blocked

Содержание DC8405-420

Страница 1: ...USER S MANUAL Model DVR0805 DVR0810 ...

Страница 2: ...its It was accurate at the time it was completed However because of our ongoing effort to constantly improve our products additional features and functions may have been added since that time and on screen displays may change We encourage you to visit our website at www firstalert com to check for the latest manuals English and Spanish firmware updates downloads other security camera products and ...

Страница 3: ... access 500 GB or 1 TB SATA hard drive installed Supports smart phone live view Email alarm Customizable Email alerts Supports 2 channel HD1 or 2 channel D1 and 6 channel CIF Real time simultaneous recording Supports 8 channel simultaneous playback User friendly interface DVR capable of providing 16 bit true color semi transparent GUI with notes for selected menu items Advanced motion detection ac...

Страница 4: ...ick Access Menu 14 Password Setup and User Permissions 15 Camera Display Setup 16 Language Date and Time 17 Display Video Audio 17 Language Date Time and Daylight Savings Time DST 17 5 Basic Operation 18 Recording 18 Configure Recording Options 18 Recording Schedule Timer Recording 18 Recording Schedule TIMER RECORD Example 19 Privacy Mask Field 19 Motion Detect Setup 19 Playback 20 Playback and R...

Страница 5: ...Z Camera 26 7 Remote Access 27 Network Setup for Remote Access 27 DHCP Dynamic Host Configuration Protocol 27 Static IP 27 UPnP Universal Plug and Play 28 PPPoE Point to Point Protocol Over Ethernet 28 DDNS Dynamic Domain Name Service 29 30 Port Forwarding 30 Remote Surveillance 31 Remote Surveillance using Internet Explorer 8 or 9 31 33 Using Remote Surveillance 33 Live Viewing Tab 34 Playback Ta...

Страница 6: ...sted below is for FCC related questions only and not intended for questions regarding the connection or operation for this device FCC Declaration of Conformity for devices with the FCC logo Responsible Party First Alert BRK Brands Inc 3901 Liberty Street Rd Aurora IL 60504 8122 Telephone 630 851 7330 Product Model DVR0805 and DVR0810 We First Alert BRK Brands Inc declare under our sole responsibil...

Страница 7: ...Decals Installation Software Power Supply for DVR and Cameras RJ45 Ethernet Cable 9 way Power splitter 8 cameras 1 DVR Quick Install Guide Remote Control BNC Video DC Power Cable DC8405 4 cables DC8810 8 cables If purchased with cameras mobile phone web ready night vision advanced video compression USER S MANUAL Model DC8405 420 8 Channels 4 Cameras DC8810 420 8 Channels 8 Cameras DVR 500GB indoor...

Страница 8: ...y 3 In Live Mode shows camera One Plays video at slow speed 8 HDD Info 9 Brings up hard drive information screen 9 Fast play 4 Plays video at fast speed 10 Backward pause 5 Play or Pause video in backward mode 11 Record 0 Brings the Record Mode menu up 12 Play Pause 6 Play or Pause video in forward mode 13 Shift Press Shift and Release to select alternate functions 14 Search video 7 Brings up the ...

Страница 9: ...able to PC or router 5 RS485 For connecting PTZ cameras 6 Power Switch Power On Off 7 Power Supply For connection to power cord 12V DC 8 Audio Input For connecting audio signal from audio capable cameras or self powered microphones RCA jacks 9 Video Input For connecting video signal from cameras BNC 10 Audio Output For connecting audio signal to amplified speakers RCA jacks 11 BNC Output For conne...

Страница 10: ...to input numerical information in appropriate screens 3 Esc Move back to previous menu screen 4 NAVIGATION BUTTONS Menu Brings up menu options In menus press to confirm selections in PTZ mode press to change the navigation buttons to control the con nected PTZ camera not included Press to move cursor up in PTZ mode press to pan camera up Press to move cursor down in PTZ mode press to pan camera do...

Страница 11: ...iewing in split screen double click on a chan nel to view the selected channel in full screen Double click the channel again to return to split screen view Selecting letter or number on the virtual keypad 2 Right Button Click to open the Quick Access Menu Exits any window Exits any menu or re opens previous menu 3 Scroll Wheel Use scroll wheel to step through full screen views of the cameras Mouse...

Страница 12: ...of cable provided usually around 60 feet If longer distances between camera and DVR are required you will need to upgrade to RG59 Coax cable We provide several lengths up to 300 feet In addition if you need to run cable for in wall installations then you may require fire rated cable FT 4 CMR UL approved for in wall installations Camera Wall Mounted Camera Ceiling Mounted PRODUCT OVERVIEW CAMERA AN...

Страница 13: ...ng playback mode or when monitoring Logout Provides options to Logout Shutdown or to reboot system View 1 Allows viewing of one camera in full screen View 4 Allows viewing of 4 cameras on screen View 8 Allows viewing of 8 cameras on screen with one screen in larger view View 9 Allows viewing of 8 cameras on screen To close the Sub Menu click anywhere on screen User Login Password ATTENTION By defa...

Страница 14: ...ou forgot your password please contact First Alert Consumer Affairs 1 800 323 9005 Main Menu Access To open the Main Menu Right click anywhere on screen to open the Quick Access Menu and select MAIN MENU mouse only or press the MENU button on the remote control or front panel of the system NOTE If passwords are enabled on the system enter the 6 digit numerical password to open the Main Menu Main M...

Страница 15: ...tion choose the specific allowable actions that you want this group or user to have access to by clicking the appropriate check box Click OK to confirm The system will confirm the change Click OK to exit To Modify the Group or User Click on Main Menu System and Account to reach the Account Configuration Screen Click on MODIFY GROUP or MODIFY USER Select the GROUP or USER using the drop down menu I...

Страница 16: ...live viewing PREVIEW CHANNEL Select ON OFF to show hide the name of the channel during live viewing RECORD STATUS Select ON OFF to show hide the record status icon during live viewing ALARM STATUS Select ON OFF to show or hide the alarm status screen while in Live view Click NEXT PAGE to change the settings for the remaining channels 2 Click OK to save your settings Click EXIT Video SET UP and VGA...

Страница 17: ...r to use as separators for the date TIME FORMAT Use the drop down menu and select 12HOURS or 24HOURS If 12HOURS is selected then set AM or PM DST Place a check in the DST box if you want to set daylight savings time Daylight savings time can be set by DATE or by Day of the Week Selecting Day of the Week allows you to the specific on which to start and end the DAY light savings time You can also us...

Страница 18: ... on a 6 point scale The selections are 6 High 5 4 3 2 1 Low 4 AUDIO select On to enable or disable If audio recording is enabled the system will record audio from connected audio capable cameras not included See caution statement on audio recording in Video section Detailed Settings for RECORD Mode Select RECORD CONFIG The RECORD CONFIG screen will appear From this screen you have the ability to s...

Страница 19: ...EST sensitive setting 4 Under REGION click SET The red motion detect grid appears over the selected channel in full screen 5 Click the blocks in the grid to enable disable motion detection Red motion detection enabled White motion detection disabled 6 Right click anywhere on the screen to return to the Motion Detection menu 7 The DELAY setting will cause the recording to continue after motion stop...

Страница 20: ...r the CALENDAR icon or by placing your mouse in the date and time field and using the virtual keyboard to set your search parameters 6 Click the SEARCH button and the system will list the requested file information on the right side of the screen Playback a Recording 1 Click on a file in the file List on the right side of the screen The file start and end date time information is provided below th...

Страница 21: ... included To access this menu from the MAIN MENU click HDD MANAGE The HDD menu displays the following 1 TYPE Shows the type of disk Read or Read Write 2 CAPACITY The size in gigabytes of the internal hard disk drive The size of your system s internal hard drive will vary by model 3 LEFT CAPACITY The space in gigabytes remaining on the system s internal HDD 4 STATUS The system will display OK for n...

Страница 22: ...ill sound when the HDD is full overwrite must be disabled SHOW VIDEO LOSS The alarm will sound when a camera is disconnected 2 Under I O CHANNEL select Normal Open Normal Closed or STOP for Alarm input There are 4 alarm inputs Alarm Input 1 on Alarm Block controls CH1 1 Camera 1 Scroll down to view additional channels Note If in the RECORD screen a Channel is set to OFF ALARM is also disabled for ...

Страница 23: ... are accessed This saves hard drive space and makes it easier to find an event that was recorded to the hard drive See Alarm Inputs Configuration diagram at the bottom Use the GND from the alarm block on the DVR and connect to Common of the sensor device Then using the NO or NC of the sensor device and connect to the appropriate Alarm In 1 2 3 or 4 Alarm Ouput Alarm output is used to activate an e...

Страница 24: ...AULT SETTINGS This brings you to the DEFAULT SETTINGS screen Options available to reset are General Record configurations Network Gui Display Account Encode Alarm Set Net service PTZ configuration or choose SELECT ALL to restore all settings 2 Check or highlight the parameters you want to set to default and then click OK Log LOG allows you to review activity on your system This includes activities...

Страница 25: ...set to either 1 or 2 5 Under VERIFY select ODD EVEN MARK SPACE or NONE parity bits Note Mark 1 Space 0 parity bits 6 Under ADDRESS enter an address from 001 255 using the Virtual Keyboard 7 Click OK in the confirmation window 8 Click EXIT in all menus until all windows are closed Step 3 Configure the Operation Control of your PTZ Camera s In Live View double click on the Channel with the connected...

Страница 26: ... 01 screen This will bring up the PTZ Config screen 2 Highlight Tour 3 Input the Patrol Number TOUR Number to identify the Tour 4 Input the number of the PRESET where you want to start the tour 5 Input the number of seconds in the INTERVAL box The INTERVAL time should include the amount of time it takes to get to the PRESET location plus the amount of time you want the camera to view this PREST lo...

Страница 27: ...e TYPE drop down box and set the IP address between 1 100 For example if your IP address is 192 168 0 107 change the last digits to 90 i e 192 163 0 90 This ensures that port forwarding will not change in the event of power failure or resetting of your network To configure DHCP settings 1 Select DHCP from the TYPE drop down box in the NETWORK SETUP Menu You should see the message Getting IP The ro...

Страница 28: ...ss bar enter your Router WAN IP address immediately followed by WEB PORT no spaces Example http XXX XXX XXX XXX Router WAN IP XXX WEB PORT 8 Enter your system ADMIN password and select INTERNET NOTE If you have not enabled passwords on the system leave the password field blank 9 Click LOGIN PPPoE Point to Point Protocol over Ethernet The Point to Point Protocol over Ethernet PPPoE is a network pro...

Страница 29: ... DynDNS com update server receives the information and assigns the new IP address to your Dynamic DNS hostname you created In addition to automatically keeping up with the changes in the address you will now be able to enter a domain name rather than a string of digits when accessing the DVR in Internet Explorer How to obtain your Domain Name from www dyndns com 1 Using a computer that is connecte...

Страница 30: ... Network Setup window and the IP address of the DVR will now be listed This is the address to which you will forward ports 80 and 9000 If you plan to access your DVR via a smartphone you will need to forward port 100 as well Please refer to your router manual or consult with your Internet Service Provider ISP for direction on how to port forward through your router Step 2 Configure your Router for...

Страница 31: ...f not you might receive an error message informing of a codec that is missing or not installed Windows Vista 1 Open the Control Panel 2 Select User Accounts and Family Safety 3 Select Add or Remove User Account 4 Select user account to change 5 Select Turn User Account Control on or off Note Depending on your version of Vista this screen might be accessible on the bottom of the Select User Account...

Страница 32: ...ely The DVR supports access over LAN and WAN also supports IP and domain name access Logging Into Your System Remotely With your IP address you can now log in to your system over your local or wide area network 1 Open Internet Explorer In the address bar enter the IP address of your system i e 192 168 3 97 2 You must install the ActiveX in order to access your system Click the attention bar at the...

Страница 33: ...er 5 PTZ Control PTZ control for any connected PTZ cameras not included 6 Functions Click the icons to show hide channels take screen captures and record 7 Display Modes Click the icons to view channels in single channel full screen quad and split screen configurations 8 Volume Mute Select a channel outlined in red and then click the bars to increase decrease volume click the icon to mute unmute v...

Страница 34: ...ust have a PTZ camera not included connected to the system in order to use the PTZ controls To control a PTZ camera 1 Select the channel of the connected PTZ camera s 2 Click the navigation arrows to pan and tilt the camera 3 Click to control zoom focus and iris 4 Enter presets 5 Click SETTING HAND and CLEAR to further control presets Screen Captures Use the remote surveillance software to take a ...

Страница 35: ...n exclamation mark icon 3 Double click a file from the File List to playback the file in the main screen The icon in the file list changes to Control playback using the buttons at the bottom of the main screen The purple bar indicates the download progress The green marker indicates playback progress You can click and drag the playback marker will turn from green to orange to advance or rewind pla...

Страница 36: ...o your PC using the Replay menu in the remote surveillance software To backup files remotely 1 Click PLAYBACK at the top of the main screen 2 Double click a file from the File List to begin playback 3 Click BACKUP Backup begins to C DVR ip_address Backup NOTE If you playback a file you must wait for the file to load before backing it up otherwise you may receive an error message 4 When file backup...

Страница 37: ...g tabbed options RECORD ALARM PTZ NETWORK SETTING MAINTENANCE HOST INFO Remote Setup Record Screen RECORD You can check and change the parameter settings as configured in the DVR Remote Setup Alarm Screen ALARM You can check and change the parameter settings as configured in the DVR Remote Setup PTZ Screen PTZ You can check and change the parameter settings as configured in the DVR Remote Setup Ne...

Страница 38: ...NDWIDTH Set the bandwidth in kbps 128k 192k 256k 384k 512k 1024k that you want to allocate for traffic based on internet bandwidth available This bandwidth does not include audio FILE SAVE PATH The path where you want to save captured picture and recording video Remote Setup Maintenance Screen MAINTENANCE You can check and change the parameter settings as configured in the DVR along with rebooting...

Страница 39: ...MEye application 2 Download and Install the App 3 Go to the settings screen See below for examples of iPhone Android Windows and Blackberry phones Your screens may vary Enter a name Enter your IP address for your computer not the DVR IP address You can easily get your IP address as described in Network Setup Static IP or by going to www whatismyIP com Note For business applications firewalls may r...

Страница 40: ...elect a Channel number to view each connected camera Depending on your setup and phone you can control PTZ cameras and other functions See your application for available features Below are screen shots from various phones iPhone Main Screen Android Main Screen Windows Phone PTZ Screen Windows Phone Main Screen Blackberry Phone Main Screen ...

Страница 41: ...rostatic energy coming in contact with the hard disk or DVR can damage it permanently Hard Drive Format NOTE A new hard drive must be formatted after installation Format per instructions in the HDD MANAGEMENT section of this manual Hard Drive Connected to Circuit Board APPENDIX HARD DRIVE Hard Drive Remove Install Screws from Below CAUTION TO REDUCE THE RISK OF ELECTRIC SHOCK UNPLUG ALL POWER SOUR...

Страница 42: ...PCM Picture processing and storage Picture compression H 264 Picture resolution CIF HD1 D1 Audio style ADPCM Video code rate CIF 384 768 Kbps HD1 512 1024 Kbps D1 512 1024 Kbps Audio code rate 32 KB s Data storage 500 GB or 1 TB SATA HDD included up to 2 TB capable Alarm Alarm input 8 alarm input Alarm output 1 alarm output Connector Serial interface Supports 1 RS232 PTZ interface Supports PELCO D...

Страница 43: ... setting No video input signal or too weak Question Why can t the DVR record after startup and why is there an H showing on the screen Answer Make sure power adaptor is DC 12V Make sure hard drive is formatted Check the power and data connection cables of the hard drive The hard drive is defective Question What is the meaning of Answer Question Why does DVR have problems with real time images such...

Страница 44: ...xxx xxx xxx xxx DVR IP to check if the Internet is linked properly Make sure you are running Windows 7 Vista or XP operating system and Internet Explorer 6 0 8 0 ActiveX control has been blocked Please manually install ActiveX control again Install DX8 1 and upgrade your video card driver Question Why is there no picture or picture is not clear when I preview the recording or playback the recordin...

Страница 45: ...s not firmly connected to the system Firmly connect the mouse cable to the USB Mouse port not the USB Data port on the front panel System needs to be reset Power off the system Turn power switch off position on back of unit Firmly connect a USB mouse to the USB Mouse port on the front panel of the system Power on the system Turn power switch to on position on back of unit There is no picture on se...

Страница 46: ...n the users system as a result of installing the software provided This warranty is in lieu of other warranties expressed or implied and BRK neither assumes nor authorizes any person to assume for it any other obligation or liability in connection with the sale or service of the product In no event shall BRK be liable for any special or consequential damages arising from the use of the product or ...

Страница 47: ... 2012 BRK Brands Inc a Jarden Corporation Company NYSE JAH 3901 Liberty Street Road Aurora IL 60504 8122 Phone 630 851 7330 Tech Services 800 323 9005 www brkelectronics com M08 0415 000 ...

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