Kalea Bay Outdoor Fireplace
REV. 4-17-19 Page 33
TROUBLE SHOOTING
ADDITIONAL TROUBLE SHOOTING
Symptom
Remedy
Fireplace
Won’t Light
1. Bleed gas line.
2. Ensure all gas lines are turned ON.
3. Ensure there is not too much media overtop the burner, it can inhibit the
gas flow. Too little or no media can also contribute to non-lighting.
4. Media blocking pilot hole. See Fig.23 on page 22.
No Spark to
Ignite
1. Visually look at ignitor for any physical damage.
2. Ensure batteries in battery pack measure 1.5 volts each.
3. Listen closely to vent area for any beeping sound. If beeping is heard refer to page 34.
Continues to
Spark after
Lighting
1. Thermocouple out of alignment.
2. Check connection of thermocouple at “S” terminal on control module to ensure it is connected.
3. Control module “proves” flame before lighting. See Ignition safety on page 34.
Low Flame
1. Ensure the media is at least
½” - ¾”
in diameter. See page 23, Fig. 25.
2. Ensure all shut-off valves are fully open (See page 6, Fig. 1).
3. Check for spider webs inside burner orifice.
4. Check gas type and gas pressure.
5. Wrong media installed into the burner trough.
6. Too much media installed overtop of the trough (See page 22, Fig. 23 for details).
Water in my
Fireplace
1. Excess dust/sand material from media may be blocking the weep holes to relieve water. Remove
all media and unplug weep holes. Clean or install new media free of dust and dirt.
2. Ensure fire pit enclosure has proper drainage for water and proper ventilation to dry out.
3. Recommend to purchase a cover (if applicable) to keep excessive water out of the fire pit.
Whistling Noises 1. Check media to ensure it is not too tightly packed around the burner tube.
2. Ensure a non-whistling flex connector is being used.
Fireplace Won’t
Stay Lit
1. Check alignment of pilot flame through ignition hole on page 22, Fig. 23.
2. Thermocouple reading should be between 10-20mV while operating. Use a multi-meter and test
at the brass ground lead on gas valve and the gold lead at “S” terminal on the control module. If
no minimum millivolts are maintained replace the thermocouple. Must test with pilot operating to
obtain readings.
3. Check continuity of thermocouple. Using a volt meter remove the TC test lead “S” from the
control module and the brass fork terminal from the gas valve. Test for continuity.
If no continuity, replace the thermocouple.
4. Ensure thermocouple is clean and free of any debris. Excessive soot can be an issue.
GENERAL TROUBLESHOOTING
Sooting
1. Incorrect gas for the fireplace. Ensure rating label has proper model number for gas being used.
2. Too much media can cause sooting.
3. Wrong media being used. (See page 22 for details).
