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Troubleshooting the Fiery XJ
Cannot connect to Fiery XJ with Fiery utilities
If users cannot connect to the Fiery XJ, check the following:
• Fiery XJ Setup—the appropriate network protocol must be enabled, with the correct
parameters (for example, for TCP/IP, the IP address, etc.; for IPX/SPX,
a correct frame type setting).
Verify that in IPX/SPX Setup the IPX network protocol has bound to all the frame
types in use by the NetWare servers that handle Fiery XJ print jobs.
You can check these settings quickly by printing a Configuration Page.
• On the client workstation—the appropriate network protocol(s) must be loaded,
and your Windows directory should contain a configured Efinl.ini file.
Command WorkStation problems connecting to the Fiery XJ
If there is a problem connecting to the Fiery XJ, an error message will be displayed.
The problem can occur:
• When the Fiery XJ is first turned on
• When the Fiery XJ reboots
• When you have changed settings affecting the server address and have not
reconfigured the connection to the server.
If you see this problem, try the following solutions, in order:
• A remote workstation running the Fiery utilities or Fiery WebTools may be
interfering by obtaining status information. If possible, close the remote application,
and try again to connect.
• Restart the Command WorkStation application and try again to connect.
• Check the configuration of the connection and modify it if necessary, or, delete the
Efinl.ini file from the \WINDOWS directory and start over with the process of
configuring the connection, as described in Getting Started.
• Reboot the Fiery XJ.
• See the Job Management Guide for information on other error conditions.