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DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1

Page 84

April 2014

Error Message

Cause

Solution

# 102
# 103
# 104
#3
Headlift Error

This is a problem with the

printhead Lift.

Reset the printer and try again.
If this problem persists, call for

technical assistance.

# 106
Job Data Error

The print data sent to the printer

is corrupt or has been

interrupted.

Check the interface cable.
Select the ON/OFF button to

cancel this print job and then

resend the job.

# 107
Printing Error

An error was detected during

printing.

Reset the printer and try again.
If this problem persists, call for

technical assistance.

# 109
# 113
Ribbon Release Error

The printer cannot locate the

next ribbon panel in order to

release the ribbon from the card.

Ensure that the ribbon is not stuck

to the card.
Replace the ribbon.
Recalibrate the ribbon sensor.
If the ribbon is broken, repair by

taping the ribbon back onto the

take- up core and manually

advance to the next panel.
Press the Pause button to

continue.

# 110
Card Jam/Align error

A card is jammed in the print

station or card flipping area of

the printer.

Clear the jam. Press the

Pause

button to continue.

# 111
Head Loading

An unrecoverable error has

occurred during printing.

Reset the printer and try again. If

this problem persists, call for

technical assistance.

# 112
Card Jam/Align error

A card is jammed in the print

station or card flipping area of

the Printer.

Clear the jam. Press the

Pause

button to continue.

# 128
# 170
Calibrate Ribbon

The print ribbon sensor is out of

calibration or has failed.

Calibrate the ribbon sensor.
Check for material blocking

sensor and try again.

Содержание DTC4500e

Страница 1: ...FARGO DTC4500e Card Printer User Guide PLT 01669 Rev 1 1 April 2014 hidglobal com...

Страница 2: ...re EV1 are registered trademarks of NXP B V and are used under license Revision History Version Date Description 1 1 April 2014 Deleted Swift ID updated formatiing and safety symbols 1 0 December 2013...

Страница 3: ...ons 13 1 4 Functional Specifications 16 1 5 Printer Components Print Ribbons 16 1 5 1 Ribbon Types and Print Counts 17 1 6 Printer Components Blank Cards 18 2 Setup and Installation Procedures 19 2 1...

Страница 4: ...x 39 4 6 1 Overview of Advanced Settings 40 4 7 Device Options Tab 44 4 7 1 Supplies 45 4 7 1 1 Ribbon Type 45 4 7 2 Dual Sided 46 4 7 2 1 Print Both Sides 46 4 7 2 2 Split 1 Set of Ribbon Panels 46 4...

Страница 5: ...6 4 10 Magnetic Encoding Tab 57 4 10 1 Encoding Options 57 4 10 1 1 ISO Encoding 58 4 10 1 2 Custom Encoding or Raw Binary Encoding Mode 59 4 10 2 Magnetic Track Options 60 4 10 2 1 Reviewing the ISO...

Страница 6: ...4 13 1 2 Defined Area s 69 4 13 1 3 Undefined Area s 69 4 13 2 Print YMC under K 69 4 13 3 Print K Only 69 4 14 Defined Area 70 4 15 Printer Info 71 5 System Overview Troubleshooting 72 5 1 Sequence...

Страница 7: ...ies with the requirements in Part 15 of the FCC rules for a Class A digital device CE The Card Printer has been tested and complies with EN300 330 1 EN300 330 2 EN301 489 1 EN301 489 3 EN55022 class A...

Страница 8: ...in a residential area is likely to cause harmful interference in which case you are required to correct the interference at your expense IMPORTANT Changes or modifications to an intentional or uninte...

Страница 9: ...electro statically sensitive You may damage the device if exposing it to static electricity discharges To prevent damage Reference the following safety messages before performing an operation Observe...

Страница 10: ...ouffrir des dommages s il est expos des d charges lectrostatiques Pour viter des dommages Rapportez vous aux messages suivants avant de proc der une op ration Suivez toutes les proc dures de D charges...

Страница 11: ...DTC4500e_User Guide_EN PLT 01669 Rev 1 1 April 2014 Page 11 1 2 3 Safety Messages Taiwan...

Страница 12: ...1669 Rev 1 1 Page 12 April 2014 1 2 4 Safety Messages China ESD 2000m Use only at altitudes not more than 2000m above sea level RoHS Environmental Protection Use Period is based on the product being u...

Страница 13: ...sin black panels and overlay panel YMCKOK 500 prints Full color with fluorescing two resin black panels and overlay panel YMCFKO 500 prints Full color with fluorescing two resin black panels and overl...

Страница 14: ...C Cyan K Resin Black O Overlay F Fluorescing Resin Card Size and Types Supported CR 80 3 375 L x 2 125 W 85 6mmL x 54mmW CR 79 3 313 L x 2 063 W 84 1mmL x 52 4mmW Accepted Standard Card Sizes CR 80 ed...

Страница 15: ...ranty Printer Two years Printhead Two years unlimited pass with UltraCard Encoding Options Supported 125kHz HID Prox reader 13 56 MHz iCLASS MIFARE ISO 14443 A B ISO 15693 read write encoder Contact S...

Страница 16: ...sublimation and or resin thermal transfer methods to print images directly onto blank cards Because the dye sublimation and the resin thermal transfer print methods each provide their own unique benef...

Страница 17: ...verlay 500 YMCKO Half Panel Full Color 1 2 Resin Black Overlay 850 YMCFKO Full Color UV Fluorescing Resin Black Overlay 500 YMCKK Full Color 2 Resin Black 500 YMCKOK Full Color 2 Resin Black Overlay 5...

Страница 18: ...t line available exclusively as part of HID s Global s FARGO brand secure card issuance solutions has a long standing reputation among dealers and end Users for consistent quality in construction In a...

Страница 19: ...1 About Moisture Condensation If the unit is brought directly from a cold to a warm location or is placed in a very damp room moisture may condense inside the unit Should this occur print quality may...

Страница 20: ...u must use only FARGO certified supplies Your FARGO warranty is void where not prohibited by law if you use supplies other than FARGO certified supplies Printer cleaning is recommended with each ribbo...

Страница 21: ...n greatly reduce the life of the printhead Card types include PVC or PVC finish Cards eject into the output hopper or reject hopper Each input hopper holds 100 cards Certain types of smart card chips...

Страница 22: ...ze Selection The printer uses standard size CR 70 and CR 80 cards Follow this procedure in the printer and in the printer driver to setup the card size Step Procedure 1 Open the front door and locate...

Страница 23: ...DTC4500e_User Guide_EN PLT 01669 Rev 1 1 April 2014 Page 23 3 If using the CR 80 card push the slide bar to the RIGHT 4 From the Driver Printing Preferences select the correct card size...

Страница 24: ...g the printer driver installation Step Procedure 1 Plug the AC adapter power cable into the back of the printer 2 Plug the wall power cable into the AC power adapter 3 Plug the wall power cable into a...

Страница 25: ...bit Windows 8 32 bit and 64 bit For more information on supported operating systems please visit the HID Global support page 3 1 Driver Installation Instructions Start the installation process by inse...

Страница 26: ...section provides an overview of the Printing Preferences tabs 4 1 Card tab The Card tab provides options that define the basic characteristics of a card the size and orientation The Card tab also pro...

Страница 27: ...easurement units Select inches or mm millimeters Print Width Displays width dimension of the card Print Length Displays length dimension of the card Card Thickness mil Select the card thickness in mil...

Страница 28: ...nch 3 utility See the Workbench 3 User Guide or Workbench 3 Help facility for more information 4 1 5 Test Print Click Test Print to send one or more self test prints to the printer 4 1 6 Toolbox Click...

Страница 29: ...ed to show the currently installed Optional Printer Features to control Event Monitoring and to set the Printer Driver language and Printer Display language 4 2 1 Set Language To switch between langua...

Страница 30: ...aminator tab provides information about Laminator Sensor Calibration To calibrate the laminator Step Procedure 1 Laminate a sample to raise the temperature to the Transfer Temperature displayed on the...

Страница 31: ...Ribbon Toolbox The Calibrate button sends the Calibrate Ribbon command to printer Follow the procedure to setup the printer Step Procedure 1 Remove the ribbon cartridge from the printer 2 Close the p...

Страница 32: ...e_EN PLT 01669 Rev 1 1 Page 32 April 2014 4 5 Clean Printer Toolbox The Clean Printer tab includes the Clean button Clean Button Starts the cleaning routine Follow the instructions on the page for cle...

Страница 33: ...orming repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Danger Le non respect de ces consignes d installation peut en...

Страница 34: ...nd debris before working on the printer Attention Ce dispositif est sensibles aux d charges lectrostatiques Il peut tre endommag s il est expos des d charges d lectricit statique Informations qui soul...

Страница 35: ...viter les dommages potentiels portez toujours un dispositif de mise la terre individuelle appropri comme un bracelet avec r sistance int grale reli une masse de l EDD This Cleaning Kit provides you wi...

Страница 36: ...e printhead Allow to dry thoroughly before sending a print job 4 5 4 Cleaning the Platen and the Card Feed Rollers Perform this procedure approximately every 1000 prints to maintain a consistent print...

Страница 37: ...This small strip is needed to protect the magnetic head from the adhesives on the cleaning card 3 Insert the cleaning card into the single feed card slot until the card stops If your printer is equip...

Страница 38: ...ocedure This procedure is designed to thoroughly clean the platen and the card feed rollers inside the printer 4 5 5 Cleaning the Printer s Exterior Clean the printer only with a microfiber cloth Do n...

Страница 39: ...efaults button to restore the internal default settings Settings enable users to change the values for firmware settings by clicking on the Current column Setting Column Displays the name of the setti...

Страница 40: ...h the Ribbon may jam or even break Print Top of Form Use this option to adjust the length wise or horizontal position of the printed image on the card so it appears to be centered Information If the n...

Страница 41: ...ged unless directed by a technician Cleaning Rate Use this option to adjust the number of cards printed before the Printer displays a message indicating cleaning is needed The default value is 3000 ca...

Страница 42: ...Write Heat Offset provides user capability to control the printhead heat level when the Write Operation is performed Appropriate heat levels should be applied for the proper writing process Flipper H...

Страница 43: ...et This setting is a calibration driven value and should not be adjusted If the printhead assembly is replaced then this value may need to be adjusted Note This is factory set and should not be change...

Страница 44: ...DTC4500e_User Guide_EN PLT 01669 Rev 1 1 Page 44 April 2014 4 7 Device Options Tab Click Device Options to display the Supplies Dual Sided and Options areas...

Страница 45: ...opens and indicates that the current setting has changed or that the current ribbon type is correct 4 7 1 1 Ribbon Type Use the Ribbon Type option to manually select the ribbon type Step Procedure 1...

Страница 46: ...int black resin on a smart card s chip side Note The second page of the file is printed on the card s front side 4 7 2 4 Print Back Side Only Click to print only on the card s back side The Dual Sided...

Страница 47: ...ection use the Overlay Print Area tab Select the specific area in the same manner as a print job with a color ribbon To erase many cards use the FARGO Workbench Re Writable Card Eraser option It does...

Страница 48: ...ce the driver and Workbench are set up correctly These ribbons contain a yellow Y magenta M cyan C and resin black K panels to create a full color over the edge printing identification card In additio...

Страница 49: ...it the HID Global support website Workbench Method This method is described in the Workbench User Guide and the Help facility See the User Guide on your CD For Help enter Workbench by clicking the Dia...

Страница 50: ...detect the installed Ribbon for every print job button may also be used 8 Check Invert F Panel Image to create a negative of the fluorescent image This refers to the ability to cause light or white a...

Страница 51: ...4500e_User Guide_EN PLT 01669 Rev 1 1 April 2014 Page 51 4 8 Image Color Tab Use the Image Color tab to improve the quality of the image on the card Image Color includes two areas Image Quality and He...

Страница 52: ...e printed Graphics include images such as drawings clipart and logos Photos include images such as photographs and photo quality images This option affects objects printed with a resin only ribbon 4 8...

Страница 53: ...lting in a lighter or less saturated print Move the slider to the right to use more heat resulting in a darker or more saturated print 4 8 2 4 Overlay Heat O Move the slider to the left to use less he...

Страница 54: ...lity and Balance areas 4 8 4 1 Image Quality Three options are available Sharpness Move the slider to the right to sharpen the image Move the slider to the left to decrease sharpness Contrast Move the...

Страница 55: ...to decrease the amount of yellow Magenta Balance Move the slider to the right to increase the amount of magenta in the image Move the slider to the left to decrease the amount of magenta Cyan Balance...

Страница 56: ...maximum value for the Vertical and Horizontal adjustments is 100 pixels 10 pixels about 03 8mm 4 9 1 Vertical Use the Vertical adjustment to move the image toward the rear of the printer if the adjust...

Страница 57: ...ing the Magnetic Stripe encoding process You can use these options only if the printer has an optional Magnetic Stripe Encoding Module installed The Magnetic Encoding tab includes two areas Encoding O...

Страница 58: ...tic Track Options tabs are active If you select Raw Binary Encoding you send down a raw binary string rather than a formatted set of characters The Coercivity dropdown function is active and the Shift...

Страница 59: ...mode select 7 Bits to change the bits per character to 7 BPC Note This is the default for Track 1 For Raw Binary Encoding mode select 8 Bits to change the bits per character to 8 BPC Note This 8 bit...

Страница 60: ...of data in specific programs Add Leading Zeros is used to add a set number of leading zeros to the magnetic string in order to move the starting point of the encoded data in specific programs for encr...

Страница 61: ...rs are automatically added to the string of track data by ID software applications In most cases the user must carefully add these characters to the string of Magnetic Track data If these characters a...

Страница 62: ...Character ASCII Code Character ASCII Code Character 32 space 54 6 78 N 33 55 7 79 O 34 56 8 76 L 35 57 9 77 M 36 58 80 P 37 59 81 Q 38 60 82 R 39 61 83 S 40 62 84 T 41 63 85 U 42 64 86 V 43 65 A 87 W...

Страница 63: ...ove the overlaminate more toward the card output side of the printer enter a positive number To move the overlaminate more toward the card input side of the printer enter a negative number The default...

Страница 64: ...two cartridges depending on cartridge availability The type of laminate affects the temperature required for lamination You can adjust the temperature by moving the slider 4 11 5 Automatically detect...

Страница 65: ...mation see Appendix A 4 12 1 Defining an Overlay or Print Area To define an overlay or print area Step Procedure 1 Click the Front or Back radio button to specify the side of the card to apply the are...

Страница 66: ...ce outside the standard location of a signature panel 3 When you select an option a default blacked area appears on the card design area grid 4 Click and drag to enlarge the area and move it to the pr...

Страница 67: ...Security Options area includes the following options 4 12 4 1 Visual Security Solutions Use this field to enable and select a visual security option The drop down list is selectable only on the Front...

Страница 68: ...ribbon is printed If a ribbon without a K resin panel is installed in your printer these options are grayed out and unavailable The orientation of the card display area is determined by the orientati...

Страница 69: ...ted and define area s 4 13 1 3 Undefined Area s Select this option to overlay and or print in the space outside the selected and defined area 4 13 2 Print YMC under K Select Print YMC under K to print...

Страница 70: ...its the printer 3 Measure the total size of the area and enter the dimensions into the dimension boxes 4 Measure from the lower left corner of the card to the lower left corner of the defined area and...

Страница 71: ..._EN PLT 01669 Rev 1 1 April 2014 Page 71 4 15 Printer Info Use the options on this tab to view information about the medias installed on the printer Ribbon Type Reorder Number Card Count Printer Seria...

Страница 72: ...rive engages if not already at the yellow panel 10 The print ribbon sensor looks for the yellow panel Note The print ribbon encoder detects the number of revolutions required to use an entire color pa...

Страница 73: ...button LED will continue to stay on while the printer prints as long as there is no error This button LED will also be dimmed when the printer goes into Sleep mode 3 When an error occurs the Pause but...

Страница 74: ...error message its cause and its solution This format allows the troubleshooter to identify the error and its cause and then perform the procedure provided in the solution column This standard mode of...

Страница 75: ...f this problem persists call for technical assistance 25 Ribbon not Installed No ribbon is installed in the printer Install a ribbon and retry 30 Mag Verify Error Magnetic encoding verification has fa...

Страница 76: ...inter and retry If problem persists call for technical assistance 45 No Flip Module installed Request to print on 2 nd side of card but no flipper is installed If a Flipper Module is present ensure th...

Страница 77: ...card hopper Check the following then press the Pause button to continue Verify the card thickness setting is set to the thickness of your cards Verify the Cleaning roller is properly installed on the...

Страница 78: ...nue or the ON OFF button to cancel 99 Ribbon Error The print ribbon has either broken or jammed If jammed clear the jam If broken repair by taping the ribbon back on to the take up core Press the Paus...

Страница 79: ...Press the Pause button to continue 111 Head Loading An unrecoverable error has occurred during printing Reset the printer and try again If this problem persists call for technical assistance 112 Card...

Страница 80: ...numbers Reset the printer and try again If this problem persists call for technical assistance 202 Encoder Not Installed You are trying to send encoding data but the Printer is not configured with thi...

Страница 81: ...gured with the encoder data type that you are trying to send Ensure that no encoding data is being sent with the print job and reprint the card Install a magnetic encoding module 38 39 40 EEPROM Corru...

Страница 82: ...button 70 Multiple Feed Multiple cards were fed into the printer Verify the card thickness is set to the thickness of your cards then press the Pause button Check for card slippage If necessary run th...

Страница 83: ...iver Press the Pause button to continue or the ON OFF button to cancel 97 Ribbon Search Error The ribbon is not able to find the next panel correctly Check for jams breaks Recalibrate the ribbon senso...

Страница 84: ...bon from the card Ensure that the ribbon is not stuck to the card Replace the ribbon Recalibrate the ribbon sensor If the ribbon is broken repair by taping the ribbon back onto the take up core and ma...

Страница 85: ...nd retry If the problem persists call for technical assistance 139 Please Remove Ribbon Ribbon needs to be removed Reset the printer and retry If problem persists call for technical assistance 144 EEP...

Страница 86: ...an attached dual input card hopper and indicates that the top input hopper is currently selected This icon is only displayed for printers with an attached dual input card hopper and indicates that th...

Страница 87: ...Rewritable Select this choice to ERASE the Rewritable card Magnetic Select this choice to test Magnetic encoding Hi Co only Lamination Select this choice to laminate a test card Hopper Select Select t...

Страница 88: ...ocate or enter this latest firmware file FRW 00373_DTC100_v2 3 3 20 frm d Search for the firmware file or enter its name then click Open e Click on the Begin Updating Firmware button to send the file...

Страница 89: ...e printer Please have a self test and a sample card ready when calling HID Technical Support 8 1 Reading the Serial Numbers on a FARGO Printer You can determine when your card printer was manufactured...

Страница 90: ...hidglobal com...

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