EZ Answer
Trouble-shooting Guide
1.
The unit does not answer the call OR it answers after 2
or 3 times the programmed number of rings
a) Check the cables and the extension for proper functioning.
b) Connect a regular phone instrument in parallel across the unit
and check whether the phone rings when a call is made to that
extension. If the phone rings intermittently, then the unit will
also not be able to count the rings properly.
c) Reduce the
number-of-rings-to-picku
p
to the minimum and
try again.
d) Observe whether the Power lamp on the unit becomes steady
when you call in to the unit. If it continues to flash - but the
parallel phone rings - it could mean a bad cable, a bad connector
on the unit or a unit malfunction.
e) If the Power lamp becomes steady, but the unit does not pick
up the call, this could again be due to a bad connector or a bad
cable or a unit malfunction.
f) Some PBXs may have a non standard ring pattern. In such
cases, the total number of ring pulses received by the unit will be
lesser than what the unit is programmed for. The only remedy is
to change the PBXs ring pattern or reduce the
number-of-rings-
to-picku
p
.
2.
The unit answers the call in fewer rings than what it is
programmed for.
a) Some PBXs with a non standard ring pattern may generate
more pulses per ring than what the unit is programmed for. The
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