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16. WARRANTY
EXTRAFLAME S.p.A. reminds you that the manufacturer possesses the rights stated on
Italian Decree no. 24 from the 2
nd
February, 2002, and that the following warranty
does not jeopardise these rights.
This warranty certificate by Extraflame S.p.A., with headquarters in Montecchio Precalcino (VI), Via
dell’Artigianato, 10 (Italy), extends to all components of the stove supplied by Extraflame S.p.A.,
and includes free repair or replacement of any faulty part of the stove, on condition that:
•
The defect is detected within 2 YEARS of the delivery date and is reported to an Extraflame
S.p.A. Technical Assistance Centre no longer than 2 months after its detection;
•
It is recognised as a defect by an Extraflame S.p.A. Technical Assistance Centre.
The client will not be charged for any costs or expenses related to interventions carried out by the
Extraflame S.p.A. Technical Assistance Centre if these are covered by the warranty conditions.
WARRANTY CONDITIONS
The warranty is considered valid on condition that:
1.
The stove is installed according to all related norms and to the information contained in the
installation, use and maintenance manual, by qualified personnel.
2.
The warranty certificate has been filled in and signed by the customer and convalidated by
an Extraflame S.p.A. Technical Assistance Centre or by the vendor.
3.
The document which proves the warranty, filled in and accompanied by the receipt, is duly
conserved and shown to Extraflame S.p.A. personnel in the event of an intervention.
The warranty is not considered valid in the following cases:
1.
Warranty conditions have not been respected.
2.
Installation has not been carried out respecting all related norms or the information in this
manual.
3.
Whenever the client is judged to have been negligent due to incorrect or absent
maintenance of the stove.
4.
Presence of electrical and hydraulic systems not compliant with the current norms.
5.
Damage caused by atmospheric, chemical or electrochemical agents, improper use of the
product, modifications or tampering with the product, unsuitability of the flue/chimney,
and/or any other causes not depending on the manufacture of the product
6.
Damage caused by normal corrosion phenomena or deposits typical of heating systems
(condition valid for products using water).
7.
Damage caused by the use of non original spare parts or due to service performed by
technical personnel not authorised by Extraflame S.p.A.
8.
Improper or negligent use of the stove.
9.
Any damage caused by transport. We therefore recommend that you carefully inspect the
goods on receipt, immediately notifying the vendor of any damage and making note of
such on the shipping document and on the shipper’s copy.
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