Manual primeTOUCH flat Series
08.12.2020
Page
18
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26
6.2.3. How to install/uninstall driver and MultiTouch Platform
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Supportet OS: Windows XP/Vista/7/8/10.
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Driver can be downloaded here:
https://exactsolutions.de/en/produkte/primetouch-en/
To install the driver including MultiTouch Platform please follow the steps below:
double click the ex
e file “mt_driver_kit_v0.0x.exe”→ Click on “Yes”→ Click on “Next” →Select a
different install path if you need → Click on “Install” → Click on “Finish” to reboot
To uninstall the driver including MultiTouch Platform please follow the steps below:
Open install path “C:\Program Files (x86)\MultiTouch\MultiTouchPlatform” → Click on “unist.exe”
→ Click on “Yes ” on the new popup.
7 Errors, causes, measures
In the following you will find possible errors, their causes and measures. Contact us or your
vendor if malfunctions or errors occur.
N
ote: This user’s manual is an addendum to the standard user’s manuals of
the basis NEC LC displays listed in 4.3 Specifications. Read the corresponding
original manual and especially the chapter about trouble shooting before
starting to take measures.
The hardware tests and possible measures required in the event of faults must
be carried out by qualified persons! Qualified persons are professionals such
as electricians and persons with equivalent or higher qualifications.
WARNING: Do not replace defective or faulty parts with parts that have not
been approved by the manufacturer. This can lead to serious injuries and
property damage
7.1 Overview
Error
Cause
Measure
No touch function.
•
No USB Connection
•
PC doesn’t recognise touch
overlay
•
Internal error of touch overlay
•
Check USB port and cable
connection, try another USB
port or replace the USB cable if
necessary
•
Try to connect with another PC
•
Refer to 7.2 Trouble shooting
with MultiTouch Doctor
Touch is not working well
•
Bad USB connection
•
Something disturbs the touch
function
•
Check USB port and cable
connection, try another USB
port or replace the USB cable if
necessary
•
