Manual primeTOUCH flat Series
08.12.2020
Page
19
of
26
Touch is not calibrated
•
Accidently
reset calibration
data or inaccurate calibration
•
Calibrate
the touch overlay
by clicking the calibrate
button in the Platform
interface and follow the
displayed steps
No picture
•
No power supply
•
No or bad signal cable
connection
•
Check the power cable and
power switch of the display
•
Refer to the corresponding
original basis NEC LC display
manual
Remote control of display
is not working
•
Remote control is not pointed in
correct direction
•
Point the remote control in
correct direction. Refer to 5.3
Electrical setup
Dust or particles in active
screen area
•
Dust or particles got behind the
front glass
•
Contact your vendor. Do not
try to remove the touch
overlay by yourself
7.2 Trouble shooting with MultiTouch Doctor
What can I do when the touch overlay fails to work?
•
Build a diagnosis session:
Start the Doctor: Click on “Diagnose(D)” → Click on “start”
Figure 6: Starting MultiTouch Doctor
•
Diagnosis result analysis:
If you find a red error in test result, please refer these below options to find a solution.
o
Check compatibility