Exabyte VXA-2, Руководство по эксплуатации продукта, Страница: 44 / 90

34
P
RODUCT
M
ANUAL
1009541
Chapter 4 T
ROUBLESHOOTING
B
ACKUP
S
OFTWARE IS
R
EPORTING AN
E
RROR
If your backup software reports a tape error, one of the following situations
may have occurred:
4
The tape drive needs cleaning (see page 27 ). Always try cleaning the tape
drive before you assume the cartridge is bad. Be sure to use a VXAtape
Cleaning Cartridge.
4
The cartridge is incompatible with the VXA-2 drive. Be sure to use a VXAtape
cartridge.
4
If you are trying to write data, the cartridge may be write-protected. Check
the switch on the edge of the cartridge. If the switch does not cover the
opening, the tape is write-protected. If the switch covers the opening, you
can write to the tape. Use a pen or small screwdriver to move the switch.
(See Figure 3-3 .)
4
The cartridge is not inserted properly in the tape drive. Remove the
cartridge, then reinsert it and retry the operation.
4
The tape drive is not properly installed on the bus, described in Chapter 2 .
this may result in intermittent errors of various types.
If you cannot resolve the problem yourself, contact Exabyte Technical Support
(see page iv ).
T
ROUBLESHOOTING WITH
VXA2T
OOL
To troubleshoot problems with the tape drive, you can use the VXA2Tool
diagnostic software. This program allows you to monitor drive performance,
conduct diagnostic testing, and update the firmware. VXA2Tool is included on
the Product CD or you can download it free of charge from the Support
section of Exabyte’s web site at www.exabyte.com . The readme file that
accompanies the program (or the online help for the Windows version)
provides instructions for using VXA2Tool.