Everlast Power i-MIG 353DPi, Руководство оператора

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Dear Customer,
THANKS! You had a choice, and you bought an Everlast product. We appreciate you as a valued customer
and hope that you will enjoy years of use from your welder.
Please go directly to the Everlast website to register your unit and receive your warranty information. Your
unit registration is important should any information such as product updates or recalls be issued. It is also
important so that we may track your satisfaction with Everlast products and services. If you are unable to
register by website, contact Everlast directly through the sales department at the main customer service num-
ber in your country. Your unit ’ s warranty will be registered and in full effect. Keep all information regarding
your purchase, including date of purchase and receipt. In the event of a problem with your unit or other is-
sue you must contact technical support before your welder can be a candidate for warranty service and re-
turned. An over - the - phone review/diagnosis must be performed BEFORE a RMA will be issued or before the
unit can be sent in for service.
Please read the warranty statement published online and other important information found on the Everlast
website of the division located in or nearest to your country. This includes the terms of the purchase and
warranty procedure. Print it for your records and become familiar of its terms and conditions. Please note
that Guns, accessories and torches are covered under a separate, shorter warranty. Please be sure you visit
the website and are familiar with all the warranty terms before you call for service.
Everlast offers full technical support, in several different forms. We have online support available through
email, and a welding support forum designed for our customers and non - customers to interact with each
other. Technical advisors are active on the forum daily. We also divide our support into two divisions: tech-
nical and welding performance. Should you have an issue or question concerning your unit, please contact
performance/technical support available through the main company headquarters available in your country.
This support is free to all Everlast customers. For best service call the appropriate support line and follow up
with an email, especially during weekends, holidays or any off hours when you cannot reach a live person.
In the event you do not reach a live person, leave a message and your call will normally be returned within
24 hours, except for weekends and holidays. Also, for quick answers to your basic questions, join the com-
pany owned forum available through the website. You ’ ll find knowledgeable staff available to answer your
questions. You also may find a topic that already addresses your question at http://
www.everlastgenerators.com/forums/. Should you need to call or write, always know your model name, pur-
chase date and welder manufacturing inspection date. This will assure the quick and accurate customer ser-
vice. REMEMBER: Be as specific and informed as possible. Technical and performance advisors rely upon
you to carefully describe the conditions and circumstances of your problem or question. Take notes of any
issues as best you can. You may be asked many questions by the advisors to clarify problems or issues
that may seem very basic. However, diagnosis procedures MUST be followed to begin the warranty process.
Advisors can ’ t assume anything (even with experienced users) and must cover all aspects to properly diag-
nose the problem. Depending upon your issue, it is advisable to have basic tools handy such as screwdriv-
ers, wrenches, pliers, and even an inexpensive test meter with volt/ohm functions before you call.
Let us know how we may be of service to you should you have any questions.
Sincerely,
Everlast Customer Service