14
THE EVOLUTION OF PORTABLE OUTDOOR COOKING
TROUBLESHOOTING
Burner will not ignite when turning the control knob:
Cylinder valve is not on Turn cylinder valve on
Cylinder is empty
Replace with a full cylinder
Pilot flame is not
working
Remove grill and charcoal support rack and visually check for a spark at the end of
the flame thrower. Check that the cables to ignition point, or from the valve to the
chassis have not broken or disconnected (accessed from beneath the appliance). Also
check the alignment of the flame thrower. If there is no spark, contact Everdure
Service.
Injector is blocked
Clean injector with a toothbrush. Do not drill out or use wire. Do not remove
injector. Contact Everdure Service.
Inlet gas hose is kinked Check that gas can freely flow through the inlet hose by straightening any sharp beds
(kinks).
Burner flame is erratic:
Burner is blocked
Remove burner and check for obstruction. Clean ports.
Flame is burning inside
burner (hissing sound)
Turn off burner, allow to cool and re-ignite. If continues, remove burner and check for
blockages at the inlet.
Regulator is faulty
Contact Everdure Service.
Injector is partially
blocked
Clean injector with a toothbrush. Do not drill out or use wire. Do not remove
injector. Contact Everdure Service.
Gas is leaking from connections:
Connections are loose Tighten loose connections (do not over-tighten) and leak test under pressure with
soapy water solution.
Hose has deteriorated Contact Everdure Service.
Gas valve is faulty
Contact Everdure Service.
Threads are damaged Contact Everdure Service.
Solid fuel is not igniting or taking longer than expected to ignite:
Gas burner is not
igniting
Check gas supply and ignition as in sections above. If gas cylinder is low in gas, the
flames may be too small to ignite fuel, so replace.
Gas is running at low
setting.
Adjust the control knob to high.
Poor type of solid fuel
used
Fuel may be wrong size, or will not work on appliance. Test with charcoal briquettes
and check Everdure website for recommended fuels before retrying.
Solid fuel is damp
Solid fuels can become damp over time, which retards ignition. Store in a dryer place
& repurchase fresh solid fuel.
Solid fuel incorrectly
distributed in loading
zone
Follow the instructions on placing the solid fuel in the loading zone. Take care that
solid fuel is over the flames. Remove some solid fuel so air can flow freely through
and assist in ignition.
Running gas at ignition
period more than 8
minutes
Running gas at ignition for more than 8 minutes will starve the solid fuel of oxygen
and retard the ignition. Keep the gas running for 8 minutes only.
Weather conditions and
ambient temperature
Cold, windy and wet conditions will retard the ignition and combustion process. Move
barbecue to a more suitable location.
14
