Introduction
5
Contacting ETC
etcconnect.com
.
For technical questions about Unison rack systems, contact ETC Technical Services directly at
one of the offices listed below. Emergency service is available from all ETC offices outside of
normal business hours. When calling for assistance, please have the following information
handy:
• Your location and job name.
• A complete list of ETC equipment.
• A complete list of other installed products and components connected to the system you are
troubleshooting.
• DMX control source, if any
Americas
United Kingdom
ETC, Inc.
ETC Ltd - UK
Technical Services Department
Technical Services Department
3031 Pleasant View Road
26-28 Victoria Industrial Estate
Middleton, WI 53562
Victoria Road,
800-775-4382 (USA, toll-free)
London W3 6UU England
+1-608 831-4116
+44 (0)20 8896 1000
Asia
Germany
ETC Asia
ETC GmbH
Technical Services Department
Technical Services Department
Room 1801, 18/F
Ohmstrasse 3
Tower 1, Phase 1 Enterprise Square
83607 Holzkirchen, Germany
9 Sheung Yuet Road
+49 (80 24) 47 00-0
Kowloon Bay, Kowloon, Hong Kong
+852 2799 1220
France
ETC France
Zone Urbaparc -
Bâtiment E
6 Boulevard de la Libération
Saint-Denis, 93200
+33 1 4243 3535
techservltd@etcconnect.com