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QuadroM-E1/T1 Manual I: Installation Guide

Appendix: Checking the Connections

QuadroM-E1/T1; (SW Version 5.2.x)

Appendix: Checking the Connections

If the system seems to work incorrectly even when all cables are connected properly, it may
be helpful to Start Network Diagnostics: The WAN link, IP configuration, gateway, DNS
server, and STUN-NAT (if used) will all be checked.

To start diagnostics, open the System's menu item Diagnostics and click Start Network
Diagnostics.

Fig. I-45: System Diagnostics page

In the case of a successful test, the output of the system looks as follows:

Basic Tests:

Checking for physical link: WAN link ok

Checking IP configuration: dynamically via DHCP Client

DHCP Client is running

Checking internet connectivity (ICMP ping):

Gateway: reached

Primary nameserver: reached

Secondary nameserver: not configured

www.epygi.com: reached

STUN Network Address Translation (NAT) Check:

External visibible address: 212.126.210.179

Detected NAT type : Restricted cone

Performing MTU Discovery:

preparing system

Sending UDP Datagram of size 1500 got answer

clean up

Largest usable MTU size is: 1500 Bytes

Test successful.

Depending on where the test is failing, the diagnostic can give some advice to solve the
problem. See the example below of a failed test:

Содержание QuadroM-E1

Страница 1: ......

Страница 2: ...acy Town Center 6900 North Dallas Parkway Suite 850 Plano Texas 75024 Notice to Users This Installation Guide in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval Epygi provides no warranty with regard to this Installation Guide or other information contained herein and hereby expressly disclaims any implied warranties of merch...

Страница 3: ...r wet locations Never touch un insulated telephone wire or terminals unless the telephone line has been disconnected at the net droM E1 T1 or telephone to report a gas leak in the vicinity of the leak ed to the QuadroM E1 T1 User further ledges that any interruption in the supply or delivery of electricity or network availability is beyond Epygi s control that Epygi shall have no responsibility fo...

Страница 4: ...iguration Wizard 16 Run the Internet Configuration Wizard 17 Uplink Configuration 18 WAN IP Configuration 18 PPP PPTP Configuration 19 WAN Interface Configuration 20 DNS Settings 21 Finishing the Internet Configuration Wizard 21 Configuring the Firewall 22 Configuring the E1 T1 Settings 23 Editing the E1 T1 Trunk 24 Signaling Type CCS 25 Signaling Type CAS 30 Setting up Call Routing 37 Registering...

Страница 5: ...sary to integrate the Quadro into a network environment and to setup the voice features The chapter includes information about the System and Internet Configuration Wizards to integrate the QuadroM E1 T1 in your network environment about the basic E1 T1 settings and about the basic setting up of the call routing functionality Please Note The Quadro configuration described in this Installation Guid...

Страница 6: ... connector to connect to the QuadroM E1 T1 LAN port One PC with a 10Mbps or a 10 100 Mbps Ethernet card or adapter installed TCP IP network protocol installed on each PC For optimal results Internet Explorer 5 5 or higher or Netscape Navigator 4 7 or higher are recommended Please Note The QuadroM E1 T1 is shipped with one RJ 11 cable and one straight RJ 45 CAT 5 cables If the LAN connector of the ...

Страница 7: ...re will execute a fac tory reset This will restore the factory defaults and clear all settings including the IP address and the administration password you entered Please Note A Factory Reset forces the default LAN IP address of 172 30 0 1 and default administrator s password of 19 3 RJ 45 socket to attach the E1 T1 trunk Depending on the model of QuadroM E1 T1 there might be one or two E1 T1 trun...

Страница 8: ...fic on the link 7 Line1 green Status of the E1 T1 trunk 1 on frame synchronization is ok off frame synchronization is not ok or link is down 8 Line2 green Status of the E1 T1 trunk 2 not used for Single QuadroM E1 T1 on frame synchronization is ok off frame synchronization is not ok or link is down LED Indication during a firmware update A firmware update is indicated by the red Fault and yellow I...

Страница 9: ...orts transmit at 10 Mbps or 100 Mbps speed Fig I 5 Connection overview Every device within an IP network requires a unique IP address to identify itself Since the QuadroM E1 T1 connects to both the LAN Admin PC and the WAN Private Data Network or Internet it has to be part of both networks and must have two IP addresses one for the WAN side and one for the LAN side The QuadroM E1 T1 s integrated f...

Страница 10: ... hub switch Connect service When using a DSL or Cable modem power up the modem before the Quadro Connect the power adapter to the POWER port on the QuadroM E1 T1 s rear panel and plug the power adapter into a power outlet Only use the original power adapter and plug it into a power strip with surge protection or to a UPS if available The red LED Fault will glow for several seconds followed by the ...

Страница 11: ...se a DHCP server please config ure it to deliver a static IP address In this case QuadroM E1 T1 will get its IP ad dress automatically as it acts as a DHCP client on the WAN side Bandwidth used to regulate the number of calls allowed by the QuadroM E1 T1 to avoid degradation in low bandwidth conditions Regional Settings if your QuadroM E1 T1 is located outside the United States it is important to ...

Страница 12: ...lt LAN IP address into the address field The Login page of the QuadroM E1 T1 will be displayed see picture below Fig I 7 QuadroM E1 T1 s login page Enter admin as the Username and 19 as the Password to log in as the administrator After logging in the QuadroM E1 T1 Management page will be displayed Please Note If you enter a wrong password and or username five times the device will be unavailable f...

Страница 13: ...ol for the administrator to configure the WAN settings and to adjust Quadro s connectivity in the global network It must be run if Quadro is desired to be connected to the Internet Please Note It is strongly recommended that factory default settings are left unchanged if their meanings are not completely clear Run the System Configuration Wizard Open the System Configuration Wizard by selecting th...

Страница 14: ...xisting LAN insert the new LAN IP address into the IP Address text field and have it handy You need it to re access Quadro management You will also be required to insert the Subnet Mask into the corresponding text fields Fig I 10 System Configuration page Clicking on Next shows the page DHCP Settings for the LAN Interface DHCP Settings for the LAN Interface If the DHCP server is enabled the Quadro...

Страница 15: ...ystem The Regional Settings determine the proper telephony parameters for the specified country Select the country where the QuadroM E1 T1 is located If you do not find your country in the list pick the closest If this setting does not work issue a request to Epygi technical support under the Support section of www epygi com The Quadro gets the correct time automatically over the Internet from a t...

Страница 16: ...tion Wizard finishing page Click the Finish button to complete the System Configuration Wizard The Quadro will then stop internal functions and apply the changes made in the wizard Fig I 14 Wizard execution process After this is complete the Quadro will reply with the Confirm Settings page requesting con firmation of the changes Press the OK button to confirm the settings ...

Страница 17: ...r PC might be unable to establish a connection to Quadro If you changed the network configuration of the LAN you may have to reboot your PC to get a new IP address from the new network You can then access the Web Management of the Quadro on the new IP address you assigned to the Quadro Run the Internet Configuration Wizard Open the Internet Configuration Wizard by selecting the corresponding menu ...

Страница 18: ...th reserved for data applications The value entered here needs to be smaller that the value specified for Up stream Bandwidth Specify the WAN Interface Protocol by choosing between available WAN interface proto cols PPPoE Point to Point over Ethernet PPTP Point to Point Tunneling Protocol and Ethernet Use Ethernet for DHCP or static IP For Ethernet clicking Next will display the WAN IP Configurati...

Страница 19: ...e and the Password used for the authentica tion on the ISP server Dial Behavior radio buttons Dial Manually if this radio button is activated a button will be displayed in the main management window that serves to switch the Internet connection on off When ac cessing the Internet every station of the connected LAN has to connect to Quadro first Always connected Quadro stays in the always connected...

Страница 20: ...ve by sending control packets dedicated for the link state verification Click the Next button to display the WAN Interface Configuration page WAN Interface Configuration If your ISP requires a specific MAC address e g for authentication it can be entered on this page The required MAC address can be entered into the User defined field If a spe cific MAC address is not required leave the default sel...

Страница 21: ...ically whenever a connection to the Internet is estab lished If Fixed Nameserver Address is selected manually enter the IP addresses provided by your ISP for the name server and the alternative name server Clicking Next shows the summary page of the Internet Configuration Wizard Finishing the Internet Configuration Wizard Fig I 22 Internet Configuration Wizard Summary page Click the Finish button ...

Страница 22: ... Management of the QuadroM E1 T1 on the new IP address you assigned to the QuadroM E1 T1 Your QuadroM E1 T1 is now configured If your QuadroM E1 T1 has direct connectivity to the Internet you may verify the functionality of IP calls now Dial 899 and you will hear a voice message that confirms you successfully established an IP call If this call is not successful go to Appendix Checking the Connect...

Страница 23: ...ng framing clocking signaling used and so on All these settings must be entered on the man agement page Trunk Settings that is displayed when you select E1 T1 Settings from the Telephony menu Fig I 24 E1 T1 Trunk Settings page The Trunk Settings page is used to configure the E1 T1 trunk and timeslots settings The table lists the available E1 T1 trunks of Quadro and their settings Trunk name E1 T1 ...

Страница 24: ...ppropriate parameters should be requested from the service provider or in case of connect ing to a PBX according to the settings in the PBX manual CAS signaling allows using the same timeslot both for voice and data transmission CCS signaling uses a single timeslot for signaling data transmission for the whole trunk all other timeslots are used for voice transmission E1 the European system enables...

Страница 25: ...a TEI number digit values from 0 to 63 for connection establishment between CO and E1 T1 client In automatic mode an E1 T1 connection will be established on the first available TEI while in non automatic mode a specific TEI may be reserved for the connection In this case both call partners need to specify the same TEI in their settings In the Network Mode PBX connected you need to specify the same...

Страница 26: ...vailable in Network mode and requires the value for the No Answer Dis connect Timer digit values from 0 to 200000 This timer is used in certain types of PBXs The value 0 indicates that the timer is disabled When time expires Quadro will play a busy tone towards the PBX if the call has been disconnected by the peer The D Channel Timeslot For Transmit Receive drop down list in offers all available t...

Страница 27: ... digits in a range from 0 to 255 required to establish a call When field has 0 value the system uses either the timeout defined in the T302 field or the Sending Complete Information Element messages to es tablish a call Independent from the value in this field Sending Complete Information Ele ment and pound sign always cause call establishment The Generate Progress tone on IP checkbox selection wi...

Страница 28: ...ot used for the call request Channel Selection Ordering drop down list is used to choose the B channels selection Ascending or Descending When Ascending selection is configured B channels will be defined starting from B1 to B23 B30 For Descending selection B channels will be defined from B23 30 to B1 If your CO PBX has Ascending B channels selection configured it is recommended to use Descending B...

Страница 29: ...d page see below where the sig naling settings for the selected timeslots may be enabled or disabled and the Force Update Timeslot service may be enabled to apply new settings immediately This will force the timeslot s to be restarted and any active connection on the selected timeslot s will be inter rupted Fig I 28 Trunk T1 Signaling Type CCS B Channels Edit page ...

Страница 30: ...he Incoming Interdigit Ser vice is used to configure E1 T1 dial plan for the incoming calls from CO PBX to the Quadro This service allows you to speed up the call establishment procedure by detecting the prefix The calls will be speed up by the timeout defined in the Incoming Digits Timeout text field see below Consult with your CO before making changes in the E1 T1 dial plan In the Incoming Digit...

Страница 31: ...lection in this drop down list Quadro with the T1 interface in the CAS mode is unable to detect the busy tone on the destination side For E1 interface in the CAS mode busy tone will be detected only for R2 compelled and non compelled both with and without ANI signaling types Force Update Timeslots checkbox can be optionally selected in order to apply new settings immediately This will force the ti...

Страница 32: ...t to move to the second page of the CAS Signaling Wizard Fig I 31 CAS Signaling Wizard page 1 CAS Signaling Wizard Page 2 appears if the Signaling Type on the previous page is set to any of the E M types or to R2 DTMF From this page of the CAS Signaling Wizard DID Direct Inward Dialing Service might be enabled on the timeslot s In User mode the Quadro cannot route incoming calls from the E1 T1 tru...

Страница 33: ...ossibilities Attention When Quadro acts in the Network mode with the Attendant as a destination to route the incoming calls digit forwarding should be disabled on the PBX side Otherwise incoming digits may be mistaken as special calling codes on the Quadro s Attendant Cut Through checkbox is available when signaling selected from the Signaling Type drop down list on the CAS Signaling Wizard Page 2...

Страница 34: ...s used to configure country settings Country drop down list is used to set the location where Quadro is located to support the correct functionality of R2 signaling For countries absent in this list use ITU selection Use Default Country Settings checkbox restores default advanced settings for the selected country When this checkbox is not selected next page will provide a possibility to manually c...

Страница 35: ...calling party priority depending on the call originator s location specifics ANI Request Transmit and ANI Request Receive drop down lists allow you to select the Caller ID request R2 tones for transmit and receive Seize Acknowledge Timeout text field is used to define a timeout in a range from 2 to 2000 milliseconds between incoming seize signal and the corresponding feedback Answer Guard Timeout ...

Страница 36: ...e called destination will pay for the call Option is particularly applicable when calling from the mobile phone Checkbox should be selected when the appropriate feature is enabled on the PBX The Allow Timeslot Blocking checkbox indicates whether the system should use blocked timeslots to make outgoing PSTN calls If this checkbox is selected the system will not use timeslots blocked by the carrier ...

Страница 37: ...ables Group B Support and requires defining the Answer Signal parameter Setting up Call Routing The Call Routing service allows you to specify the communication structure between all in volved devices by developing a dialing plan and setting the call routing paths accordingly For the Quadro extension users the call procedure should be simple and familiar for all kinds of calls internal SIP H 323 P...

Страница 38: ...the dial plan with an example we will assume you have the phone number set 854603 30 to 854603 59 and you assigned the numbers as follows Quadro 2x IP 10 20 30 10 Quadro4x IP 10 20 30 20 QuadroM E1 T1 IP 10 20 30 30 Auto Attendant 854603 30 Auto Attendant 854603 40 Extension 1 854603 50 Extension 1 854603 31 Extension 1 854603 41 Extension 2 854603 32 Extension 2 854603 42 Extension 3 854603 43 Ex...

Страница 39: ...1 T1 open Call Routing in the Te lephony menu and select Local Routing Table The Call Routing Local Routing page will be displayed it is a wide table thus it is shown here in two parts Fig I 38 Call Routing Table Before you can start defining the local call routing paths you have to select Add to define the first call routing path that leads the incoming PSTN calls 854603 30 31 and 32 to the Quadr...

Страница 40: ... that should be discarded from the beginning of the routing pattern In this example no digits have to be dis carded so leave that field empty Prefix specifies digits that will be inserted at the beginning of the routing pattern Leave the field empty if no digits need to be added Suffix specifies digits that will be inserted at the end of the routing pattern Leave the field empty if no digits need ...

Страница 41: ...le administrator s password authentication when enabler disabler keys are configured for the routing rule The service can be used locally from the handset see Feature Codes in Manual III Extension Users Guide or remotely from Auto Attendant see Auto Attendant Services in Manual III Extension Users Guide When this checkbox is selected administrator s password will be requested to enable disable the...

Страница 42: ...g that period the pattern will be stopped and next routing rule might be optionally considered depending on the Fail Reason configuration on the corre sponding pattern The Restrict the Number of Simultaneous Calls checkbox is only available for IP PSTN call type and is used to restrict the number of simultaneous calls to the public SIP server with the same username at the same time This checkbox e...

Страница 43: ...oses If the authentication is configured based on the caller s address callers will pass the authentication automatically otherwise they will be required to identify themselves by a username and a password The Failover Reason s radio buttons indicate whether the system should use the next matching pattern if call setup with the current routing rule fails and allows choosing the rea sons to be cons...

Страница 44: ...l be specified for the corresponding route This selection enables a group of checkboxes in order to choose the key headers that are to be fully or partly hidden or replaced The Require Privacy checkbox selec tion is used to restrict the delivery of the SIP message if any of the selected headers cannot be hidden or replaced depending on the configuration of the SIP server before being sent to the d...

Страница 45: ... PBX path to AA for not used num bers 3 8546034 5 9 8 00 PBX path to AA for not used num bers 4 8546035 1 9 8 00 PBX path to AA for not used num bers 5 E1 T1 path for all outgoing calls to PSTN Quadro2x Pattern Call Type Destination Address Description 89546034 0 4 SIP 10 20 30 20 path to Quadro4x SIP 10 20 30 30 path for all outgoing calls via QuadroM E1 T1 to PSTN Quadro4x Pattern Call Type Dest...

Страница 46: ...t Epygi s Technical Support web page gives you the user name and password to login to the Epygi SIP Server To register you need to know the serial number of your QuadroM E1 T1 which you will find on QuadroM E1 T1 s bottom label and its purchase date Next open the Epygi home page www epygi com select Support and click on Registration Form The online registration page will appear Fig I 42 Registrati...

Страница 47: ... then simply power it on Verify the LAN LED is lit If not check the cable connections Follow the instructions below to install TCP IP and enable DHCP functionality TCP IP and DHCP under Windows 2000 Windows XP Windows 2000 and Windows XP PCs with Ethernet cards or adapters normally are config ured with a TCP IP network connection by default Nothing additional needs to be installed To enable the DH...

Страница 48: ...click on the Network icon to open your Network window Select the Con figuration tab 3 Click Add 4 Double click on Protocol 5 Highlight Microsoft under the list of manufacturers 6 Find and double click on TCP IP in the list to the right 7 The Network window will appear with the TCP IP protocol now listed 8 Highlight TCP IP and click on Properties 9 Select Getting IP address automatically to enable ...

Страница 49: ...in from the list and press the Change Password functional button from the User Right Management page toolbar The Change Password page will be displayed Fig I 44 Change Password page Enter the Old Password 19 and the New Password in both the New Password and Con firm New Password fields Please note that only numeric digits may be entered here Write down the password somewhere and keep it in a secur...

Страница 50: ...If you have more than one router in series between the QuadroM E1 T1 and the Internet the same port forwarding setup must be configured on each router SIP NAT Traversal Setup Install the QuadroM E1 T1 behind the router If the QuadroM E1 T1 is configured with its factory default settings it is already configured for DHCP and will obtain an IP ad dress automatically from the router If the DHCP was c...

Страница 51: ...dress found on the step above and the port numbers for SIP and RTP RTCP The default values are For Mapped Port for SIP 5060 For Min mapped RTP RTCP port 6000 For Max mapped RTP RTCP port 6059 Click the Save button to save the contents uadroM E1 T1 Man gement menu under Status in the SIP Registration Status section The QuadroM E1 T1 will activate the settings and register the extension on the Epygi...

Страница 52: ...l test the output of the system looks as follows Basic Tests Checking for physical link WAN link ok Checking IP configuration dynamically via DHCP Client DHCP Client is running Checking internet connectivity ICMP ping Gateway reached Primary nameserver reached Secondary nameserver not configured www epygi com reached STUN Network Address Translation NAT Check External visibible address 212 126 210...

Страница 53: ...If you are using the STUN functionality the page shown above will additionally display the Detected Connection Type Unsupported Connection types will cause one of the following messages Unknown connection unexpected error Symmetric NAT Symmetric Firewall Blocked UDP If the Detected Connection Type is any of the types listed above QuadroM E1 T1 cannot work behind your router You must either connect...

Страница 54: ...I Installation Guide Appendix Pin Assignment of E1 T1 QuadroM E1 T1 SW Version 5 2 x 54 Appendix Pin Assignment of E1 T1 Pin Signal 1 RXRING 2 RXTIP 3 N C 4 TXRING 5 TXTIP 6 N C 7 N C 8 N C Fig I 47 Pin Assignment of E1 T1 ...

Страница 55: ...QuadroM E1 T1 Manual I Installation Guide Appendix Pin Assignment of E1 T1 QuadroM E1 T1 SW Version 5 2 x 55 QIG QUADRO 07 20 ...

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