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Chapter 6

Troubleshooting

Using the Error Indicators

You can identify many common printer problems using the lights on the control panel. If your printer
stops working and one or more control panel lights are on or flashing or the printer beeps, use the
following table to diagnose and fix the problem. If you cannot fix your problem using this table, see
“Problems and Solutions” on page 57.

Panel light state

Beep pattern

Problem

Solution

N

On

N

Paper

O

No paper is attached to the tractor unit or the paper is used up during
printing.

Attach the paper to the tractor, and then press the

Load/Eject

button.

N

On

F

Paper

O

The paper is not fully loaded.

Remove the paper if there is a paper jam. Then, reattach the paper to
the tractor and press the

Load/Eject

button.

The paper is not ejected completely.

If the paper is advanced too far and ejection failed, press the

Load/

Eject

button again to feed the paper backward. However, to prevent

a paper jam, do not feed the paper backward 558.8 mm (22 inches) or
more.

If the length of the paper that you want to eject is longer than about
550 mm (22 inches), tear off the paper, and then press the

Load/

Eject

button.

N

On

N

Cover

-

The top cover or ink cartridge cover is open.

Close the covers.

GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide

Troubleshooting

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Содержание GP-C830

Страница 1: ...User s Guide BPS0139 02 EN ...

Страница 2: ...aper 15 Printing with the push tractor 16 Using the tear off function 20 Loading Special Paper 22 Labels 22 Using the Micro Adjust Function 23 Adjusting the tear off position 23 Adjusting the top of form position 24 Chapter 4 Printer Software About Your Printer Software 26 Using the Printer Driver 26 Accessing the printer driver from Windows applications 27 Accessing the printer driver from the St...

Страница 3: ...ent Service 37 Replacing a USB connected printer 38 BI Parallel Port Driver 38 EpsonNet Config 39 Installing EpsonNet Config 40 EPSON Printer Setting 41 Setting Up Your Printer on a Network 41 Sharing the printer 41 Setting up your printer as a shared printer 42 Setting the clients 45 Canceling Printing 47 Using the printer button 47 Using Windows 47 Uninstalling the Printer Software 48 Uninstalli...

Страница 4: ... for Users in Singapore 66 Help for Users in Thailand 66 Help for Users in Indonesia 66 Help for Users in Hong Kong 66 Help for Users in Malaysia 67 Help for Users in India 67 Help for Users in the Philippines 67 Help for Users in Europe 68 Help for Users in North America 68 Help for Users in Latin America 69 Chapter 8 Consumables Replacing the Ink Cartridges 71 Genuine Epson ink cartridges 71 Che...

Страница 5: ...9 Using the Head Cleaning utility for Windows 99 Using the control panel 100 Aligning the Print Head 101 Adjusting the media feed 101 Adjusting the bi directional printing 101 Printing the Status Sheet 102 General information 102 Network settings 103 Printer settings 103 Initializing the Network Setting 103 Cleaning the Printer 103 Cleaning the outer case 104 Cleaning the inside of the printer 104...

Страница 6: ...Index GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Contents 6 ...

Страница 7: ...paper with sprocket holes The ability to use individual large capacity ink cartridges Durable design for high volume printing The pigment inks that are used achieve high quality printing on plain paper and have excellent waterproof capability Your printer comes packaged with the printer driver and other software including the EPSON Status Monitor3utility forMicrosoftWindows8 7 Vista XP Server2012 ...

Страница 8: ... Warning Use the specified AC Adapter EPSON AC Adapter K Model M248A only Do not place the printer on an unstable surface or near a radiator or heat source Place the printer on a flat stable surface Tilting or placing the printer at an angle may adversely affect the print quality Do not place the printer on a soft unstable surface like a bed or a sofa or in a small enclosed area as this restricts ...

Страница 9: ...e sure the AC power cord meets the relevant local safety standards Depending on the area the interface cable may be included with the product If so use that cable Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved products For details about approve...

Страница 10: ... has entered the printer iii If the printer has been dropped or the cabinet damaged iv If the printer does not operate normally or exhibits a distinct change in performance Do not use aerosol blowers which contain flammable gas inside or around this product Doing so may cause fire Adjust only those controls that are covered in this manual When handling paper Do not load paper that is curled or has...

Страница 11: ...llow it to warm up at room temperature for at least three hours before using it Do not touch the green IC chip on the side of the cartridge This may affect normal operation and printing The IC chip on this ink cartridge retains a variety of cartridge related information such as the ink cartridge status so that the cartridge may be removed and reinserted freely If you remove an ink cartridge for la...

Страница 12: ...електронному обладнанні For Brazilian users A Epson preocupa se com o meio ambiente e sabe que o planejamento para o futuro requer um forte compromisso ambiental Para isso nos empenhamos em criar produtos inovadores que são confiáveis recicláveis e eficientes Produtos melhores utilizando menos recursos naturais para ajudar a garantir um futuro melhor para todos As embalagens deste produto papelão ...

Страница 13: ...os que esté especificado Utilice sólo el tipo de corriente indicado en la etiqueta de la fuente extrerna de poder Use siempre tomasdecorrienteeléctricas domésticasyestándarconelcabledealimentaciónquecumplancon las regulaciones locales de seguridad No use tomas de corriente que se encuentren en el mismo circuito que fotocopiadoras o sistemas deaireacondicionadoqueseenciendanyapaguenperiódicamente S...

Страница 14: ...l enchufe están estropeados ha entrado líquido en el impresor o en la fuente externa de poder la impresora o la fuente externa de poder se han caído o se ha dañado la carcasa la impresora o la fuente externa de poder no funcionan con normalidad o muestran un cambio en su rendimiento No ajuste los controles que no hayan sido especificados en las instrucciones de funcionamiento Cuando no vaya a util...

Страница 15: ...tained or stamped A Torn B Curled C Creased D Folded Use only paper that meets the paper specifications For more information see Paper on page 89 Printing on Continuous Paper Your printer can handle continuous paper with the push tractor GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Paper Handling 15 ...

Страница 16: ...aper may be fed if the top of the stack of continuous paper is as high as or higher than the push tractor B Be sure to remove the continuous paper from its box and place it within 1 m of the printer C Load the continuous paper straight into the printer D Printing with the push tractor Follow these steps to load continuous paper using the push tractor Note Do not touch the paper sensor on the left ...

Страница 17: ...er up 3 Slide the right sprocket to match the width of your paper but do not lock it Note The left sprocket unit is fixed in place and cannot be adjusted 4 Slide the center paper support halfway between the two sprockets GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Paper Handling 17 ...

Страница 18: ...etpinsonbothsides Slidetherightsprocketunit slightly to the right so that the paper is not slack Caution Make sure the first sheet of your continuous paper has a clean straight edge so that it can feed smoothly into the printer GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Paper Handling 18 ...

Страница 19: ... the next section to tear off your printed document If the first printed line on your page appears too high or low you can change its position using the Micro Adjust function See Adjusting the top of form position on page 24 Note Afteryoufinishprinting tearoffyourprinteddocument andthenturnofftheprinter Ifyouturnthe printer off and on without tearing off the printed document the top of form positi...

Страница 20: ...e printing Using the tear off function You can use the tear off function to advance your continuous paper to the printer s tear off position after you finish printing To tear off the printed sheet manually after printing press the Tear Off button to advance the perforation of the paper to the tear off position To enable the auto tear off function turn on the Auto Tearoff Setting from the printer d...

Страница 21: ...ve continuous paper from the printer 1 After printing is finished and the printer advances the paper to the tear off position tear off all printed pages 2 Press the Tear Off button to feed the paper backward to the top of form position 3 Press theLoad Eject buttonto feed the paperbackward outof the printer to the standby position Note Do not feed the paper backward 558 8 mm 22 inches or more using...

Страница 22: ... 1 Make sure that your software settings keep the printing entirely within the printable area For information about the printable area see Printable area on page 92 2 Load labels as described in Printing on Continuous Paper on page 15 Ejecting labels Always follow these steps to tear off and eject labels Caution Never feed labels backward using the Load Eject button Labels can easily peel off thei...

Страница 23: ... position of the perforation Follow these steps to adjust the tear off position Note Your tear off position setting remains in effect until you change it even if you turn off the printer 1 Make sure the paper is at the current tear off position 2 Hold down the Pause button for about three seconds The Pause light flashes and the printer enters Micro Adjust mode 3 Press the FF D button to feed the p...

Страница 24: ...etting made in some applications overrides the top of form position setting you make with the Micro Adjust function If necessary adjust the top of form position in your application 1 Open the top cover 2 Hold down the Pause button for about three seconds The Pause light flashes the printer enters Micro Adjust mode and then the paper is advanced to the current top of form position 3 PresstheFFDbutt...

Страница 25: ...adjustment of the top of form position is longer than the page length of the paper that you are using you cannot print on the page that has been moved forward If the backward adjustment of the top of form position is longer than the page length of the paper that you are using you cannot print the first part of the document or image GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Paper...

Страница 26: ...ing on the version of the printer driver Using the Printer Driver You can access the printer driver from your Windows applications or from the Start menu WhenyouaccesstheprinterdriverfromaWindowsapplication anysettingsyoumakeapplyonly to the application you are using For more information see Accessing the printer driver from Windows applications on page 27 WhenyouaccesstheprinterdriverfromtheStart...

Страница 27: ...rom the Start screen or Start menu Note The screen shots used in this procedure are from Windows XP They may vary in appearance from what actually appears on your screen however the instructions are the same 1 For Windows 8 or Server 2012 Click Desktop on the Start screen move the cursor to the top right corner of the screen click Settings and then click Control Panel Next click View devices and p...

Страница 28: ...ttings Yourprinterdriverhasthreemenus Main Paper andLayout fromwhichyoucanchangetheprinter driver settings You can also change settings on the Utility menu in the printer software For an overview of the available settings see Printer Driver Settings Overview on page 29 To view online help clickHelponthePrinterDriverdialogbox Youcanalsoviewonlinehelpbyright clickingitems in the driver and selecting...

Страница 29: ...e font size that is set with the Specified Point for the barcode If other font sizes are specified the barcode cannot be printed When printing and using barcodes make sure that they can be scanned correctly under the actual usage conditions Printer Driver Settings Overview The following tables show the Windows printer driver settings Note that not every setting is available in all versions of Wind...

Страница 30: ...paper size use the scroll bar to scroll through the list If your paper size is not included in the list see Adding custom paper sizes on page 31 for instructions Note If the width of the paper size set with the printer driver is larger than the width of the loaded paper the portion of the data that is outside the printable area for the loaded paper is not printed Copies Specify the number of copie...

Страница 31: ... Click Start and then click Printers and Faxes 2 Right click your printer icon and then click Printing Preferences 3 Click the Paper tab 4 Select User Defined for the Paper Size setting 5 Enter a paper size name in the Paper Size Name box 6 Select 1 mm or 1 inch under Unit and then enter the paper size in the Paper Width and Paper Height boxes 7 Click Save and then click OK Note For more informati...

Страница 32: ...ribed in the Start Here Caution Although you can print using the printer that is directly connected to the computer from a remote locationusingtheRemoteDesktopfunction ofWindows8 7 Vista orXP communicationerrors may occur Remote Desktop function Function which enables a user to access applications or files on a computer connected to the office network from a mobile computer at a remote location No...

Страница 33: ...Windows XP Professional or Server 2003 Click Start and then click Printers and Faxes 2 Right click your printer icon click Printing Preferences and then click the Utility tab 3 Click Other Config and then click Monitoring Preferences The Monitoring Preferences dialog box appears 4 The following settings are available GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Printer Software 33 ...

Страница 34: ... default settings Accessing EPSON Status Monitor 3 Do one of the following to access EPSON Status Monitor 3 Double click the printer shortcut icon on the taskbar To add a shortcut icon to the taskbar see Setting up EPSON Status Monitor 3 on page 32 Open the Utility menu and then click the EPSON Status Monitor 3 button To open the Utility menu see Setting up EPSON Status Monitor 3 on page 32 When y...

Страница 35: ...r Driver on page 26 2 Click the Utility tab and then click the Auto Tearoff Setting button 3 Select auto tearoff enabled and select the delay time box or select auto tearoff disabled 4 Click OK Setting the Buzzer Setting whether the buzzer sounds when printing is finished 1 Access the printer driver See Using the Printer Driver on page 26 2 Click the Utility tab and then click Other Config 3 Selec...

Страница 36: ...ptionInformationbutton ThePrinterand Option Information dialog box appears 3 Select the Reduce scraping check box 4 Click OK Note When the printer is in reduce scraping mode printing speed may be reduced printed characters may be blurred and the print quality of barcodes may decline Adjusting the Print Position Follow these steps to adjust the print position horizontally 1 Access the printer drive...

Страница 37: ...rewrites the printer driver properties registered in Windows and changes the output port automatically For example if a USB connected printer is malfunctioning this software allows you to simply change the printer and continue printing without having to manually change the settings in the application or operating system Note Do not use USB Replacement Service in environments with two or more print...

Страница 38: ...k the Utility tab and then write down the current settings for Auto Tear Off Setting Notification Settings and Print Position Adjustment See Using the Printer Driver on page 26 2 Turn off the printer and then disconnect the USB cable from the printer 3 Connect the USB cable to the new printer and then turn on the printer 4 Accesstheprinterdriver clicktheUtilitytab andthenspecifythesettingsthatyouw...

Страница 39: ...n click Printers and Faxes 2 Right click the icon for the printer you want to change the settings for and then click Printer properties Windows 8 7 Server 2012 or Server 2008 R2 or Properties Windows Vista XP Server 2008 or Server 2003 3 Click the Ports tab 4 Select the BILPTx check box The parallel port name is BILPTx 5 Change the BIOS setting on your computer to ECP mode For more information abo...

Страница 40: ...ake settings or changes to printers on an external network you need to change Search Parameters Installing EpsonNet Config Follow these steps to install EpsonNet Config 1 Turn off the printer 2 Make sure that Windows is running on your computer 3 Insert the printer software CD ROM in the CD ROM drive Note If the language selection dialog box appears select your language If the EPSON Installation P...

Страница 41: ...rough the printer server AccordingtotheversionsofWindowsandyouraccessrightsonthenetwork performtheappropriate settings for the printer server and clients Setting the printer server See Setting up your printer as a shared printer on page 42 Setting the clients See Setting the clients on page 45 Note When connecting to a Windows XP shared printer error and warning notifications do not appear during ...

Страница 42: ...For Windows Vista or Server 2008 Click Start click Control Panel click Hardware and Sound and then click Printers For Windows XP Professional or Server 2003 Click Start and then click Printers and Faxes 2 For Windows 8 7 Server 2012 or Server 2008 R2 Right click your printer icon click Printer properties and then click the Sharing tab in the dialog box that appears For Windows Vista XP Server 2008...

Страница 43: ...paces or hyphens for the shared printer name Otherwise an error may occur For Windows 8 7 Vista Server 2012 Server 2008 R2 or Server 2008 you cannot select Share this printer until you click Change sharing options You need to set the client computers so that they can use the printer on a network For more information see Setting the clients on page 45 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832...

Страница 44: ...or Server 2008 R2 1 Click Start click Control Panel click System and Security and then click Windows Firewall 2 Click Turn Windows Firewall on or off in the window on the left Make sure that Block all incoming connections including those in the list of allowed programs is not selected and then click OK 3 Click Allow a program or feature through Windows Firewall in the window on the left 4 Select S...

Страница 45: ...rinteronastandardnetworksystemusingtheserver Microsoft workgroup If you cannot access the shared printer due to the network system ask the administrator of the network for assistance If the printer drivers are not already installed on the client please install them before performing these settings 1 For Windows 8 or Server 2012 Click Desktop on the Start screen move the cursor to the top right cor...

Страница 46: ...indows 8 7 Server 2012 or Server 2008 R2 or Properties Windows Vista XP Server 2008 or Server 2003 3 Click the Ports tab and then click Add Port 4 When the Printer Ports dialog box appears select Local Port and then click New Port GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Printer Software 46 ...

Страница 47: ...d then click Close Canceling Printing If the printouts are not what you expected and contain incorrect or garbled characters or images you may need to cancel printing Follow the instructions below to cancel printing Using the printer button PressthePausebutton andthenpresstheJobCancelbuttonforthreesecondstocancelaprintjobin progress Using Windows Double click the printer shortcut icon on the taskb...

Страница 48: ...ade the printer driver uninstall the printer driver that is currently installed Uninstalling the printer driver and utilities 1 Quit all applications 2 For Windows 8 or Server 2012 Click Desktop on the Start screen move the cursor to the top right corner of the screen click Settings and then click Control Panel For Windows 7 Vista XP Server 2008 R2 Server 2008 or Server 2003 Click Start and then c...

Страница 49: ...d or Remove Programs icon Windows XP or Server 2003 4 Select the EPSON Printer Software and then click Uninstall Change Windows 8 7 Vista Server 2012 Server 2008 R2 or Server 2008 or Change Remove Windows XP or Server 2003 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Printer Software 49 ...

Страница 50: ...tely USBReplacementServiceandBIParallelPortDrivercanbeuninstalledseparately Touninstall only USB Replacement Service or BI Parallel Port Driver make sure that nothing is selected in the Printer Model tab Then click the Utility tab select USB Replacement Service or BI Parallel Port Driver and click OK 6 Follow the on screen instructions GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide P...

Страница 51: ... the print head and canceling print jobs with the buttons on the control panel The control panel lights show the printer s status Control panel buttons and lights Note The lights may flash when an error has occurred For more information see Using theErrorIndicators on page 55 For Chinese users GP C832 GP M832 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Control Panel 51 ...

Страница 52: ... GP C830 GP M830 For other users GP C830 GP C831 GP M830 GP M831 1 Cover light On when the right left ink cartridge cover or top cover is open GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Control Panel 52 ...

Страница 53: ...ff when pressed for three seconds 5 Paper light On when no paper is loaded or when paper is not loaded correctly Flashes when the paper failed to eject or a paper jam has occurred 6 Cleaning button Cleans the print head when pressed for three seconds 7 Tear Off light On when continuous paper is in the tear off position 8 Tear Off button Advances continuous paper to the tear off position Feeds cont...

Страница 54: ... C GP C830 GP C831 GP C832 Flashes when ink is low Onwhenanink cartridgehasreacheditsreplacementtimeorwhentherightinkcartridgecoveris closed with an ink cartridge not installed 15 Right ink light K GP M830 GP M831 GP M832 Flashes when ink is low Onwhenanink cartridgehasreacheditsreplacementtimeorwhentherightinkcartridgecoveris closed with an ink cartridge not installed Micro Adjust mode When you h...

Страница 55: ... to the tractor and then press the Load Eject button N On F Paper O The paper is not fully loaded Removethepaperifthereisapaperjam Then reattach thepaperto the tractor and press the Load Eject button The paper is not ejected completely If the paper is advanced too far and ejection failed press the Load Ejectbuttonagaintofeedthepaperbackward However toprevent apaperjam donotfeedthepaperbackward558 ...

Страница 56: ...on F On F Cover F Paper F Tear Off F Pause O O O O O A fatal error has occurred Turn off the printer and check for a paper jam If there is a paper jam remove the jammed paper and then turn on the printer Ifthescaleisdirty cleanitwithasoftcloth See CleaningthePrinter on page 103 Iftheproblempersists turnofftheprinter waitseveralminutes and then turn it on again The status of the right black ink lig...

Страница 57: ...utlet may not be operating If the electrical outlet is controlled by an outside switch or automatic timer use a different outlet Plug another electrical device such as a lamp into the outlet to determine whether the outlet is operating properly Printing Printing or printout quality problems The Pause light is off but nothing is printed Cause What to do The software may not be installed properly Ch...

Страница 58: ... paper in the printer The printer makes a strange noise the beeper sounds ten times and the printer stops abruptly Cause What to do Paper may be jammed Turn off the printer and check for a paper jam If there is a paper jam removethejammedpaper andthenturnontheprinter Ifthe problem persists turn off the printer wait several minutes and then turn it on again The beeper sounds five sets of five short...

Страница 59: ...ormation see BI Parallel Port Driver on page 38 Printed characters are not what you expected The typestyles or characters you sent with your software did not print Cause What to do The software may not be properly configured Check that the software is correctly configured for your printer Printing position problems Printing starts too high or too low on the page or the bottom part of one page is p...

Страница 60: ...paper may have come off the tractor Reattach the paper to the tractor The paper supply is obstructed Make sure the paper supply is not obstructed by a cable or some other object The tear off position is not aligned correctly Cause What to do The tear off position setting is incorrect Adjust the tear off position using the Micro Adjust function For more information see Adjusting the tear off positi...

Страница 61: ...o do Multiple users are logged on to a single computer at the same time On a Windows 8 7 Vista XP system with multiple users a communication error may occur when switching to a new user and starting a new print job while the print job for the previous user is still printing Make sure that the print job for the first user is complete and the user is logged off before switching to a new user and sta...

Страница 62: ...d USB cable If you are using a USB hub connect the printer to the first tier of the hub or connect the printer directly to the computer s USB port Clearing Paper Jams Follow these steps to clear a paper jam Caution Pulloutthejammedpapergently Ifyouremovethejammedpaperwithforce tornpiecesmaystay inside the printer or the printer may be damaged When the printer detects an error and stops printing 1 ...

Страница 63: ...3 Tear off the printed part of the paper 4 Open the sprocket covers of both sprockets 5 Remove the paper Pull the continuous paper forward or backward out of the printer Note Pull paper straight out to remove it from the printer 6 Open the top cover and make sure there is no paper left 7 Attach the continuous paper to the tractor unit See Printing on Continuous Paper on page 15 8 Press the Job Can...

Страница 64: ...ng Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation contact customer support services for assistance If customer support for your area is not listed below contact the dealer where you purchased your product Customer support will be able to help you much more quickly if you give them the follow...

Страница 65: ...ite provides a download area for drivers Epson contact points new product information and technical support e mail Epson Helpdesk EpsonHelpdeskisprovidedasafinalbackuptomakesureour clientshaveaccesstoadvise Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the n...

Страница 66: ...stions FAQ and e mail are available Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Help for Users in Hong Kong To obtain technical support as well as other after sales services users are welcome to cont...

Страница 67: ...ail Help for Users in India Contacts for information support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Help for Users in the Philippines Toobtaintechnicalsupportaswellasotheraftersalesservices usersarewelcometocontacttheEpson Philippines Corporation World Wide Web http www epson com ph Informat...

Страница 68: ...peak to a Support Representative Before you call Epson for support please have the following information ready Product name Product serial number located on the back of product Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call U S 562 290 4322 6 am to 8 pm Pacific Time Monday through Friday and 7 am to 4 pm Saturday Canada 90...

Страница 69: ...ownload drivers and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative Before you call Epson for support please have the following information ready Product name Product serial number located on the back of product Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem The...

Страница 70: ...a 58 212 240 1111 Contact your local phone company to call this toll free number from a mobile phone Dial first 7 digits wait for a message then enter code Ifyourcountryisnotonthelist please contactyour nearest Epsonoffice Maybe subjecttoadditional local or long distance calling costs Purchase supplies and accessories You may purchase Epson original ribbons at an authorized Epson reseller To find ...

Страница 71: ...printer uses the following ink cartridges GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 Black GJIC4 K S020559 GJIC4 K S020559 GJIC5 K S020563 GJIC5 K S020563 GJIC6 K S020567 GJIC6 K S020567 Cyan GJIC4 C S020560 GJIC5 C S020564 GJIC6 C S020568 Magenta GJIC4 M S020561 GJIC5 M S020565 GJIC6 M S020569 Yellow GJIC4 Y S020562 GJIC5 Y S020566 GJIC6 Y S020570 Checking the ink cartridge status To check t...

Страница 72: ...y of the ink cartridges installed in the printer is broken incompatible with the printer model or improperlyinstalled EPSONStatusMonitor3willnotaccuratelydisplaytheinkcartridgestatus Be sure to replace or reinstall any ink cartridge as indicated by EPSON Status Monitor 3 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Consumables 72 ...

Страница 73: ...tridge Cartridges are usable even if they are removed and reinserted However some ink is consumed each time cartridges are inserted because the product automatically checks their reliability The valve in the ink supply port is designed to contain any excess ink that may be released However careful handling is recommended Do not touch the supply port of the ink cartridge or its surrounding area Ink...

Страница 74: ...ithin six months after installing them in the printer Leave the old cartridge installed in the product until you have obtained a replacement otherwise ink remaining in the print head nozzles may dry out You cannot continue printing if any of the ink cartridges has reached its replacement time even if the other cartridges still contain ink Before printing replace the used cartridge Donotturnoffthep...

Страница 75: ...install it in the product To confirm the status of each ink cartridge see Checking the ink cartridge status on page 71 This table describes the status of the Ink lights and the actions you need to take Lights Action F Ink is low Obtain a replacement ink cartridge N The ink cartridge has reached its replacement time Replace the ink cartridge F flashing N on Follow these steps to replace an ink cart...

Страница 76: ...Note Wait for four seconds or more before removing the ink cartridge Otherwise ink may squirt 3 Push in the used cartridge so the cartridge pops out slightly GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Consumables 76 ...

Страница 77: ...straight out of the slot Dispose of it properly 5 For best results shake the new ink cartridge four or five times 6 Remove the new ink cartridge from the package GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Consumables 77 ...

Страница 78: ...d promptly you may not be able to print Do not refill the ink cartridge Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic product behavior 7 Place the new ink cartridge into the slot Then push the ink cartridge until it clicks into place GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide C...

Страница 79: ...8 Close the ink cartridge cover GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Consumables 79 ...

Страница 80: ...Printer Parts a top cover b control panel c ink cartridge cover left d output tray e ink cartridge cover right a center paper support b paper sensor GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Product Information 80 ...

Страница 81: ...ter Specifications Mechanical Printing method Serial ink jet Printing speed Print quality Super Draft Draft 450 cps Print quality Normal Fine 360 cps Print quality Extra Fine 1 Extra Fine 2 Extra Fine 3 200 cps Printing direction Bidirectional unidirectional Printable columns 80 columns at 10 cpi GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Product Information 81 ...

Страница 82: ...or Paper feed speed Normal mode Intermittent 25 4 mm line at 1 inch line spacing Continuous feed 381 mm second 15 inches second Reliability Total print volume 0 6 million sheets paper size 241 3 279 4 mm 9 5 11 0 inches Dimensions and weight Height 224 mm 8 82 inches Width 464 mm 18 27 inches Depth 465 mm 18 30 inches Weight Approx 12 2 kg 26 9 lb without the ink cartridges GP C830 GP M830 GP C831...

Страница 83: ...10 to 35 C 50 to 95 F Electronic Caution For the Ethernet cable use a cable with CAT5e shielding Interfaces One standard bidirectional 8 bit parallel interface with IEEE 1284 nibble mode and high speed communication support one USB2 0 High Speed interface and the 100BASE TX 10BASE T interface Buffer 64 KB or more GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Product Information 83 ...

Страница 84: ... 2 CDAC Assamese proportional 2 CDAC Oriya proportional 2 CDAC Kannada proportional 2 CDAC Malayalam proportional 2 CDAC Gujarati proportional 2 CDAC Punjabi proportional 2 1 These fonts are available for Indian model only 2 Each font has two sizes 14 pt and 10 5 pt and two qualities LQ and Draft Scalable fonts EPSON Roman 10 5 8 32 pt every 2 pt EPSON Sans Serif 10 5 8 32 pt every 2 pt EPSON Roma...

Страница 85: ...ipt C proportional Scalable fonts EPSON Roman 10 5 8 32 pt every 2 pt EPSON Sans Serif 10 5 8 32 pt every 2 pt EPSON Roman T 10 5 8 32 pt every 2 pt EPSON Sans Serif H 10 5 8 32 pt every 2 pt SV Busaba 10 5 8 32 pt every 2 pt 1 SV Jittra 10 5 8 32 pt every 2 pt 1 Barcode fonts EAN 13 EAN 8 Interleaved 2 of 5 UPC A UPC E Code 39 Code 128 POSTNET 1 These fonts are available for Thai model only GP C8...

Страница 86: ...Script 10 cpi EPSON OCR B 10 cpi Traditional Chinese fonts Scalable fonts EPSON Roman 10 5 8 32 pt every 2 pt EPSON Sans Serif 10 5 8 32 pt every 2 pt EPSON Roman T 10 5 8 32 pt every 2 pt EPSON Sans Serif H 10 5 8 32 pt every 2 pt Barcode fonts EAN 13 EAN 8 Interleaved 2 of 5 UPC A UPC E Code 39 Code 128 POSTNET GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Product Information 86 ...

Страница 87: ...plified Chinese fonts Scalable fonts EPSON Roman 10 5 8 32 pt every 2 pt EPSON Sans Serif 10 5 8 32 pt every 2 pt EPSON Roman T 10 5 8 32 pt every 2 pt EPSON Sans Serif H 10 5 8 32 pt every 2 pt Barcode fonts EAN 13 EAN 8 Interleaved 2 of 5 UPC A UPC E Code 39 Code 128 POSTNET GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Product Information 87 ...

Страница 88: ...2 pt every 2 pt EPSON Sans Serif H 10 5 8 32 pt every 2 pt Barcode fonts EAN 13 EAN 8 Interleaved 2 of 5 UPC A UPC E Code 39 Code 128 POSTNET Character tables One Italic and 12 graphical character tables 34 graphical character tables are available in some countries See Character Tables on page 94 for more information on the available character tables Character sets 14 international character sets ...

Страница 89: ...F 5 to 85 RH Paper Note Do not load paper that has been folded or is damaged wrinkled or curled Medicine bags may become dirty when printing in an environment with high humidity if the backside of the medicine bags is a polyvinyl resin Continuous paper Width 76 2 to 241 3 mm 3 0 to 9 5 inches Length one page 12 7 to 558 8 mm 0 5 to 22 0 inches Thickness 0 065 to 0 14 mm 0 0025 to 0 0055 inch Weigh...

Страница 90: ... mm 0 0056 to 0 0089 inch Label weight 63 to 190 g m 17 to 28 lb Printinanenvironmentwithhumidityof55 orlesswhenusinglabelsthathaveacontinuousbasesheetwithathickness of 0 058 to 0 075 mm Note Use only labels that are designed for use with ink jet printers Epson recommends using labels with a base sheet that is not covered with label material label base sheet corner radius 2 5 mm 0 1 inch or more M...

Страница 91: ...inted paper is paper that has ruled lines letters or figures printed in the top and bottom margins Themiddleofthepaperisleftblank Themarginareasareoftenusedforletterheads borders and so on You can make your own pre printed paper or you can purchase it You cannot use pre printed paper if the areas shown with diagonal lines in the illustration below have been printed on Area measurements A 12 5 mm 0...

Страница 92: ... left and right margins are 13 mm 0 51 inch each The maximum paper width is 241 3 mm 9 5 inches and the maximum printable width is 203 2 mm 8 0 inches For continuous paper wider than 229 2 mm 9 02 inches the right margins increase proportionally to match the width of the paper GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Product Information 92 ...

Страница 93: ...ch or more AC Adapter Electrical Specifications Use the specified AC Adapter EPSON AC Adapter K Model M248A only Input Rated voltage AC 100 to 240 V Rated frequency 50 60 Hz Rated current 1 6 A Output Supply voltage DC 42 V Rated current 1 38 A GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Product Information 93 ...

Страница 94: ...4 graphical character tables Italic table PC437 US Standard Europe PC850 Multilingual PC860 Portuguese PC863 Canadian French PC865 Nordic PC 858 ISO 8859 15 KU42 Thai TIS11 Thai TIS18 Thai TIS17 Thai TIS13 Thai TIS16 Thai TSM WIN Thai For Taiwanese users One Italic and eight graphical character tables Italic table PC437 US Standard Europe PC850 Multilingual PC858 Multilingual Euro NS TCA BIG 5 IBM...

Страница 95: ...tin Greek ISO Latin 1T Turkish Bulgaria Bulgarian Estonia Estonia PC 774 LST 1283 1993 ISO 8859 2 PC866 LAT Latvian PC866 UKR Ukraina PC771 Lithuania PC437 Slovenia PCMC PC1250 PC1251 PC864 Arabic PCAPTEC Arabic PC708 Arabic PC720 Arabic PCAR864 Arabic Character sets 14 international character sets and one leagal character sets USA France Germany UK Denmark 1 Sweden Italy Spain 1 Japan Norway Denm...

Страница 96: ...equency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense This device complies with Part 15 of the FCC Rules Operation is subject to the fo...

Страница 97: ...nter driver or from the printer using the control panel buttons Note When you print a nozzle check pattern use paper with a width of 116 8 mm 4 6 inches or more Using the Nozzle Check utility for Windows Follow these steps to use the Nozzle Check utility 1 Make sure that no lights are indicating errors 2 Make sure that paper is attached to the tractor unit 3 Access the printer driver See Using the...

Страница 98: ...ality of the printed check page with the sample shown below If there are no print quality problems such as gaps or missing segments in the test lines the print head is fine GP C830 GP C831 GP C832 GP M830 GP M831 GP M832 If any segment of the printed lines is missing as shown below this could mean that an ink nozzle is clogged See Cleaning the Print Head on page 99 GP C830 GP C831 GP C832 GP M830 ...

Страница 99: ...rint quality declines forexample iftheprintoutisblurry thecolorisincorrectormissing ortheverticallinesare pronouncedly misaligned Use the Nozzle Check utility first to confirm that the print head needs to be cleaned This saves ink Wheninkislow youmaynotbeabletocleantheprinthead Wheninkisexpended youcannotclean the print head Replace the appropriate ink cartridge first For more information see Repl...

Страница 100: ...ice Center For more information see Contacting Customer Support on page 64 To maintain print quality Epson recommends printing a few pages on a regular basis Using the control panel Follow these steps to clean the print head using the control panel 1 Hold down the Cleaning button for about three seconds Caution Never turn off the printer while the On light is flashing Doing so may damage the print...

Страница 101: ...ines be sure to clean the print head first For more information see Cleaning the Print Head on page 99 Follow these steps to align the print head using the Print Head Alignment utility 1 Make sure that no lights are indicating errors 2 Make sure that paper is attached to the tractor unit 3 Access the printer driver See Using the Printer Driver on page 26 4 Click the Utility tab and then click the ...

Страница 102: ...n instructions Note Bi directional printing may not be adjusted correctly if the paper is wavy Clear the High Speed check box in the printer driver dialog box to perform adjustments correctly Printing the Status Sheet Youcanprintastatussheettocheckthedetailedinformationontheprinterstatus Youcanprintthree types of status sheets Note When you print a status sheet use paper with a width of 114 3 mm 4...

Страница 103: ...tached to the tractor unit 3 While pressing the Cleaning button press the On button until the On light flashes Initializing the Network Setting When network connection fails follow the step below to initialize the network setting to the default 1 Turn off the printer 2 While pressing the Tear Off button and Load Eject button press the On button Caution The initialization takes about 30 seconds Do ...

Страница 104: ...nners to clean the printer these chemicals can damage the printer components as well as the case Be careful not to get water onto the printer mechanism or electronic components Do not use a hard or abrasive brush Do not spray the inside of the printer with lubricants unsuitable lubricants can damage the printer mechanism Contact an Epson dealer if you think lubrication is needed Follow these steps...

Страница 105: ...erwise the print quality may be adversely affected Do not brush any dust toward the print head Brush dust that is near the print head forward or backward away from the head linear scale carriage shaft print head 4 Slide the right sprocket unit completely to the left 5 Clean the scale with a soft cloth GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Product Information 105 ...

Страница 106: ...or electronic components Do not spray the inside of the printer with lubricants unsuitable lubricants can damage the printer mechanism Contact an Epson dealer if you think lubrication is needed 1 Turn off the printer and attach the paper to the tractor unit 2 Turn on the printer 3 Press the Load Eject button to feed the paper to the top of form position 4 Press the Tear Off button to advance the p...

Страница 107: ...ful not to touch or damage the linear scale or the carriage shafts paper feed roller linear scale carriage shaft 8 Turn off the printer Transporting the Printer If you need to transport your printer for some distance carefully repack it using the original box and packing materials Follow these steps to repack the printer in its original packing materials Caution Leave the ink cartridges installed ...

Страница 108: ...ug the power cord from the electrical outlet and then disconnect the interface cable from the printer 4 Repack the printer and power cord in their original packing materials and place them in the printer s original box GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Product Information 108 ...

Страница 109: ... Microsoft Windows Windows Server and Windows Vista are registered trademarks of Microsoft Corporation in the United States and or other countries General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks The contents of this manual are subject to change without notice Copyr...

Страница 110: ... The list of GPL Programs linux 2 6 35 arm1 epson12 busybox 1 17 4 udhcp 0 9 8cvs20050124 5 ethtool 2 6 35 iptables 1 4 10 GNU LGPL This printer product includes the open source software programs which apply the GNU Lesser General Public License Version 2 or later version LGPL Programs The list of LGPL Programs uclibc 0 9 32 libusb 1 0 8 zeroconf 0 6 1 1 iksemel rev25 Apache License Thisprinterpro...

Страница 111: ... Distribution License This printer product includes the open source software program busybox 1 17 4 which apply the Berkeley Software Distribution License BSD Program Sun RPC License This printer product includes the open source software program busybox 1 17 4 which apply the Sun RPC License Sun RPC Program ncftp license This printer product includes the open source software program ncftp 3 2 4 wh...

Страница 112: ...wsVistaBusinessEdition WindowsVistaEnterpriseEdition andWindowsVista Ultimate Edition Windows XP refers to Windows XP Professional x64 Edition and Windows XP Professional WindowsServer2012referstoWindowsServer2012StandardEditionandWindowsServer2012 Essentials Edition Windows Server 2008 R2 refers to Windows Server 2008 R2 Standard Edition and Windows Server 2008 R2 Enterprise Edition WindowsServer...

Страница 113: ...panel 51 Customer support 64 D Driver printer driver 26 E EPSON Status Monitor 3 26 32 accessing 34 setting up 32 Error indication 55 H Head cleaning Windows 99 I Ink checking ink cartridge status 71 replacing when expended 75 Ink cartridges part number 71 L Labels 22 loading 22 specifications 89 Lights 51 M Medicine bag specifications 89 Micro adjust function tear off position 23 top of form posi...

Страница 114: ...7 Vista XP Server 2012 Server 2008 R2 Server 2008 or Server 2003 42 Specifications character tables 94 electrical 88 environmental 89 mechanical 81 paper 89 standards and approvals 95 Status Monitor 3 32 Status sheet 102 T Tear off function 20 Technical support 64 Transporting the printer 107 Troubleshooting paper jams 62 USB problems 61 U Uninstalling printer software 48 USB interface problems 61...

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